CAs Best Credit Union - Personal Banking Services | CU SoCal

Time 2020-06-26 23:02:46

Web Name: CAs Best Credit Union - Personal Banking Services | CU SoCal

WebSite: http://www.cusocal.org

ID:11897

Keywords:

Credit,Union,CAs,

Description:

Use Your Equity Access up to 80% of your home's equity—for repairs, renovations, or just about anything your heart desires. Learn More Online Classes Check out our brief and interactive educational modules you can view at home or on the go! Learn More Visa Purchase Alerts Know where your money is going. Get a text or email whenever you pay with your CU SoCal Visa Credit or Debit Cards. Learn More Online Classes Check out our brief and interactive educational modules you can view at home or on the go! Learn More Bank Everywhere Deposit checks, pay bills, make transfers, check balances, apply for a loan, or locate branches and ATMs safely and securely from your Apple or Android device. Learn More Visa Purchase Alerts Know where your money is going. Get a text or email whenever you pay with your CU SoCal Visa Credit or Debit Cards. Learn More Providing our Members with the products and services they need to maintain financial stability during difficult times is a top priority for us. If you ve been affected by COVID-19 and need assistance, we have an Emergency Loan to help. Membership in Credit Union of Southern California(CU SoCal) is open to anyone who lives, works, attends religious services or school in Los Angeles, Orange, Riverside, or San Bernardino County.We re a full-service financial institution providing access to a wide range of personal banking services, but different from a traditional bank.We re a cooperative owned by our Members who benefit through lower rates on loans and higher rates on savings.As a Member focused credit union, we also aim to keep the fees as low as possible for various types of banking products.CU SoCal is the fastest growing credit union in Southern California, and for good reason!So what are you waiting for? Sign up for an account online, or give us a call to get started! It s fast, easy, and our staff is standing by to answer any questions that you might have! We offer some of the best online banking services in the industry, both through desktop and mobile app.To get started, visit our Online Bankingpage to register and access your account from your desktop. Visit Mobile Banking to download our mobile banking app to access your accounts from your phone or other mobile device.You can make transfers, pay bills, deposit checks, locate nearby branches, and much more, all from the convenience of your desktop computer or mobile device. - Excellent service is something that we expect when we go places or when we do something, but an exceptional experience is something that just wows us.- I would describe creating an exceptional member experience as an experience that you provide a member with something that they were not expecting. You blew it out of the ballpark, and you gave em an experience and a memory that they won t forget.- I would define exceptional experience as creating a feeling for that member. Did I make them feel valued? Did I satisfy their needs and also, you know, have them leave with a sense of They made me feel like I m family, I m not just another customer or member. - When it comes to ensuring that I m creating an exceptional experience, not being an order taker, but being a consultant. So, what is it that they re actually needing? Because I m the specialist. They don t necessarily know what they need when they walk in, right? We re trained. We know what we re supposed to look for. We know that we re supposed to read between the lines. But what are we doing to look beyond what they think they need, to actually create an exceptional experience that s tailored just to that member in that moment?- I know most of my members. I ve been there 13 years and I remember their family members. I remember when they bought their dog or their daughter got married. I take my job really to heart, so I might be having the worst morning, but as soon as I walk through that door, I leave that at the door because our members come for, they pay my check, they helped me buy my home, they helped me buy a couple cars. So I owe them that.- No matter what s going on with the member, I always try to find out what I can do to make it better. No matter what it is. If the member seems like you can t turn it around, no there s a way I can turn this around. What can I do? And I smile just like this and I let the member know, like I m here to help you. You know, like what s going on? This is a personal relationship. It s not like I work at a big bank. I work at a credit union. I know you.- We re not there to just do the transaction for them, but we re their counselor, their you know comforter, we re a financial planner. We want the best for them. They re our friend.- The experience to me, I take it so personal and it makes me feel like, wow I really made a difference, you know? And that member, how they feel, makes me feel so good. And then at night, I just wanna share that with my family.- When I provide exceptional member experience, I feel amazing. I feel like when I walk through those doors and I m coming to a company that I really like to work for and that has a culture that allows me to be myself, I feel amazing.- Knowing that that member was taken care of, it goes a long ways. I m with an organization that really cares about the members, Makes you wanna go to work every single day.- I actually had a recent member that, he was going through some hard times. He was on disability, money was tight, he lent his vehicle to one of his friends, and he, you know unfortunately he totaled his vehicle. So he came in, we had a preapproval for him, and it was amazing because he literally looked at me, he goes, People like me don t get approved. And I looked him, No, I was like, well you re preapproved for 20,000 Mr. Coleman. And we sat him down, we submitted an application. Two days later he came back and he goes, Come outside, I wanna show you my vehicle. And he was so happy to show me his vehicle and we gave him an extra $50 gas card to fill up his tank too. So he was, he comes in all the time, he goes, I love my credit union. So I think those are the moments that really, I find satisfaction in because we truly do care for our members here. So I think that s where I get the motivation to continue delivering that exceptional service for the members.- We re gonna read some of the feedback from our members. I always feel respected no matter the amount of savings I have and that s one thing I love about CU SoCal. Someone told us the other day, Oh you see that we re one of the poorer members. And I said, We don t see who you are by your account, we see who you are as a person. - I m an elderly person that doesn t know the new technology of today. I call whenever I get stuck with the computer and I know someone is there to help me. Thank you for all the training you have given your personnel. I can tell that they re helping me with love and devotion to their job. This right here is just a stamp of approval of what we re doing. That s really gratifying to me.- CU SoCal is very friendly and very helpful. They don t just treat you nice, they treat you like family. Aw, that how I feel.- It makes me feel like we are really helping the community. We do this for them, so it s a happy feeling . It s a very happy feeling.- Because we create experiences like this for our members, it enables me to and encourages me to wanna come to work and give my best everyday. I hope that I m truly able to pay that forward and that I share that with my members.- I am CU SoCal.- I am CU SoCal.- I am CU SoCal.- I am CU SoCal.- I am CU SoCal.- We are all CU SoCal. I am so glad I switched to CU SoCal. I don t have to pay all of the fees my other bank charged me and CU SoCal helped me pay off my debt too! Ryan, Member since 2016 CU SoCal s mobile app is really easy to use. It s nice to know we can quickly deposit checks, pay bills, and transfer money anytime. Carol and Michael, Members since 1989 When we fell in love with our first home, CU SoCal s mortgage team emailed us our pre-approval letter while we were still viewing the property. We got approved for a great low rate, and the team worked hard to ensure everything closed on time. Paul and Rebecca, Members since 2010 My experience with CU SoCal has been wonderful. CU SoCal saved me money on my home and car loans. Online Banking is convenient and allows me to pay my bills easily. But most of all, I love that the staff recognizes me and calls me by name. Jo Ann, Member since 1980 Make it happen. If you live, work, worship or attend school in Los Angeles County, Orange County, Riverside County, or San Bernardino County we can make your plans a reality. You're in good company. Some of the 500+ businesses making it happen for their employees. Biola University, Bumble Bee, CHOC Children's, Co-op Financial Services, Fix Auto, Ganahl Lumber, Hoag Memorial Hospital, Kwikset, Pacific Palms, Panda Restaurant Group, Inc., PIH Health, Polly's Pies Restaurant, St. Joseph Health, Targus, ViewSonic, Western Dental, Whittier College, YMCA Building Better Lives Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County,and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offerscompetitive rates and flexible terms onauto loans, mortgages, andVISAcredit cards turning wishing and waiting into achieving and doing. 562.698.8326 | 866 CU SoCal Se Habla Espa ol Accessibility | DisclosuresIf you are using a screen reader, or having trouble reading this website, please call us for help at866.287.6225.To increase the font size using a PC, press and hold control (ctrl) and equals (=). To reduce the font size, press control (ctrl) and minus (-). On a Mac computer, press and hold command, option, and equals (=) to increase the font size. Press and hold command, option, and minus (-) to zoom out. 2020 Credit Union of Southern California 1. All credit requests and credit decisions will be made on a case-by-case basis, based on the Member s needs, other federal or state assistance programs, and the Member s overall ability to repay the loan obligation If you click Continue an external website that is owned and operated by a third-party will be opened in a new browser window. CU SoCal provides links to external web sites for the convenience of its members. These external web sites may not be affiliated with or endorsed by the credit union. Use of these sites are used at the user s risk. These sites are not under the control of CU SoCal and CU SoCal makes no representation or warranty, express or implied, to the user concerning: the information, content, presentation, accuracy or opinions of these sites, or the quality, safety or suitability of any software found on these sites.Using a hyperlink may identify you as a CU SoCal member to the operator of the external site.CU SoCal does not provide and is not responsible for the product, service or overall website content available at these sites. The privacy policies of CU SoCal do not apply to linked websites and you should consult the privacy disclosures on these sites for further information.If you click Cancel you will be returned to the CU SoCal website. Continue Cancel

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