Customer Service Outsourcing Redefined | Arise

Time 2020-06-25 20:02:13

Web Name: Customer Service Outsourcing Redefined | Arise

WebSite: http://www.arise.com

ID:10856

Keywords:

Service,Customer,Outsourcing,

Description:

Featured Blog Coronavirus: Will Today’s Contact Centers Become Extinct? Authentic customer experience . . . on demand Arise is a customer experience innovator that shatters the obstacles that impede the customer care industry.This Arise Platform delivers radical flexibility and on-demand burst capacity at scale. Client Solutions Work From Home News We are committed to building a more inclusive, more diverse and more tolerant society. Video COVID-19 Message From Arise CEO, Scott Etheridge Webinar From Triage to Strategy: The Future of Customer Care Post Pandemic On-Demand Webinar Virtual Learning Best Practices & Insights: Moving Learning and Learners to a Virtual Environment Blog Coronavirus: Will Today's Contact Center Become Extinct White Paper Remote Control: Best Practices in Implementing a Work-at-Home Solution Contact Center Press Release Arise Virtual Solutions Recognized In Gartner’s 2019 Customer Management BPO Service Providers Market Guide Leverage the Arise PlatformIt's All About Virtual Arise created a virtual, on-demand customer care offering to deliver the most flexible, authentic customer experience possible. With the Arise Platform, your customer satisfaction takes a quantum leap forward, handling even the most extreme shifts in demand; within hours, not days. Our secret? A network of onshore brand advocates or Service Partners who are available on demand. Unrestricted by the inefficiencies of a traditional bricks and mortar center, Service Partners on the Arise Platform are more effective, efficient and better able to deliver authentic customer connections on each and every interaction. That’s why Fortune 500 companies love us, and why you'll love us too. Contact Center Outsourcing Platform Customers require high level support in every interaction (and through every channel) 24 hours a day, 7 days a week. Business Continuity With our leading business continuity solution, we provide clients access to a flexible network of geographically dispersed Service Partners. ConsultingServices We leverage our deep industry insights to diagnose and discover areas where you can unlock additional business value. Got Challenges? We'll Solve Them. The Arise Platform is the virtual answer to challenges that traditional contact centers face. Our clients get unlimited scalability, radical flexibility and fail-safe business continuity. Brand Affinity Count on Service Partners who already have an affinity to your product/brand. Who better to provide an authentic experience and sales uplift? They’re mature, experienced, and unmatched at delighting customers. Learn More On Demand Flexibility Get immunity from unplanned spikes, seasonal variations, or product launch ramp-ups. The Arise Platform can deliver up to 40% burst capacity immediately and within days build your capacity up to 400%. Learn More Scale Don’t invest. Go virtual. Your costs aren’t burdened by the overhead of a traditional brick and mortar site. Learn More Total cost Relax. Arise has your back. Always. We can help whenever you need us, including outages, weather disruptions, or other unplanned events. Learn More Security With cloud-based technology at the heart of the company, Arise strives for the highest level of security. We constantly work to reduce security risks, protecting you and your customers’ sensitive and valuable data. Learn More Why Choose Arise Why Arise? Because we offer what traditional solutions cannot.The Arise Platform is built on the foundation of connecting a network of support professionals to the brands they love with an unparalleled level of flexibility.Service Partners on the Arise Platform choose to represent your brand. Their affinity with your company s products, services and culture creates confidence and trust with your customers evidenced in their authentic and expert interactions. Inherently, the demographic of a typical Service Partner is different as well. At 38years old, college educated, with significant work experience, our Service Partners have the emotional intelligence and experience to provide higher levels of service to your customers. We find specialized skills within our network to ensure your unique customer issues are addressed by Service Partners with appropriate knowledge and backgrounds. This is a secret to legendary customer experiences. The interactions may involve support for complex financial software users, weary travelers, frustrated shoppers, or stranded motorists. Service Partners on the Arise Platform handle them all, adeptly and with lots of tender loving care.Clients see revenue increases as high as 26% with our Service Partners ability to cross sell and upsell. They re awed by our ability to scale, like a 221% increase within one hour. They embrace our unmatched power of flex, like a boost of up to 400% within days. The Arise Platform allowsService Partners to handle more calls for you, and then they schedule themselves in 30-minute increments to make sure you pay only for productive time. You win both ways.Bottom line: Arise is the virtual answer for a flexible, authentic customer experience. We ve got this. Our Clients Rave About Us Don t just believe us. Listen to our clients, the industry, and the long list of awards we keep earning.A global consumer electronics company particularly admires how Arise increased revenue per transaction by 33 percent. One client was forced to close their internal contact center when a hurricane threatened their employees. Within an hour, we scaled by 221% to protect their brand. A major wireless service provider raves about how we achieved the lowest 7-day and 30-day repeat call rates among nine BPO providers. And for the large book seller, we exceeded the FCR goal by 17 percent over internal operations.These are just a few of our success stories. Want to read more case studies of how we have helped clients recently? Just ask us. "(With Arise) we can target specific slots from a half hour to a two hour window to allow us to roster to our true demand, rather than actually try to reverse engineer that ... Alistair McMillan Customer with RAC Breakdown & Recovery "… the Arise platform demonstrates that a virtual model removes many of the negative perceptions associated with contact center work. This allows talented individuals with years of experience ... to interact with like-minded customers & effectively become brand advocates. Kerry Hallard CEO, Global Sourcing Association UK "Being a thought leader in an industry means that not everyone shares your vision yet, but the clients we have added this year reflect the fact that the nature of work is truly changing. John Meyer Chairman of the Board of Directors Take the next step to a better business solution Thanks for your submission! For your convenience logging in, please bookmark www.AriseWorkFromHome.com or https://portal.arise.com/ The Portal Login button will be permanently removed in: Days Hours Minutes Seconds Stay here and you will be redirected to the portal in 25. 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TAGS:Service Customer Outsourcing 

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