Allen N Yzr

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Verified Reviewer
| map-marker Atlanta, Georgia

Overcharged. Need a refund

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Shoes For Crews - Overcharged. Need a refund
Shoes For Crews - Overcharged. Need a refund - Image 2
I bought a pair of boots from one of y'all trucks. He charged me twice and told me to get in touch with with y'all. Y'all would give me a refund of what I overpaid.
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User's recommendation: They good just got charged twice

Tina S Tda

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Verified Reviewer

Shoes that I ordered were too small.

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Was resolved quickly and painlessly! Got a return shipping label within minutes. And a new pair was suggested to me.
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Preferred solution: Did an even exchange.

Susan G Lef

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Verified Reviewer

Issue with delivery

UPS said something about a proper address. My shoes are going to the Liberty Lake Safeway. This is lame!
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Franklin Park, Illinois

Delivery promblem

My address is 9535 Franklin ave Franklin pk Ill. Apartment 614 Was supposed to deliver today but having problems with address Elizabeth Zuniga
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Anna C Kmm

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Verified Reviewer

Horrible Exchange

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Ordered my 1st pair that was not delivered in 2-4 days. Bottom line is when you exchange a pair of shoes for a completely different style the 30 day guarantee should start over. Especially when it took 2 weeks after sending the 1st pair back and getting the new ones. So now I am out $111 and stuck with a pair of shoes I can't wear. False description on cushion and comfort. DON'T FALL FOR THE EXCHANGE GUARANTEE. YOUR BETTER OFF GETTING THE REFUND THEN ORDER A NEW PAIR TO TRY OUT. BETTER YET JUST SHOP SOMEWHERE ELSE...
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Loss:
$111
Cons:
  • No comfort at all

Preferred solution: Full refund

User's recommendation: Don't exchange the shoes. Get refunded then try again. Don't shop there.

Michelle S Snb

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Verified Reviewer

Pending charges doubled from debit card

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Shoes For Crews - Pending charges doubled from debit card

Why is it..that when you place an order with your company..that you hold DOUBLE the amount from my debit card? My order #5294****.

Michelle Summers

chel680@***.com.

103 hill st. Mt. Airy MD 21771

What kind of practice is this for anyone legitimate? Food lion recommended your company to my daughter.for non- slip shoes which I can get anywhere..lets be honest...and I gave in and ordered her work shoes from you.

Even though for $10 more I could have actually gotten real Converse chuck Taylors. I never dreamed you would double charge me..and hole another $58.84 on top of what I paid!! And hold it!!! You double it!

If you want to be sure a card is real..why not charge a $1 like ticket companies do? I will never order any thing from you again. This double charge needs released. And I will inform her work company Food Lion of this.

Most people live check to check and cannot wait 10 days for you to feel like releasing my money.

This is outrageous...

I've been ordering from the Internet for 20 years +. Your the only company that ever did this.

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Loss:
$59
Cons:
  • Double the charge of what you buy
  • As if you bought it twice

Preferred solution: Price reduction

User's recommendation: Expect that whatever you buy..they will double the charge and hold your money from your Debit card

Jenny F One

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Verified Reviewer
| map-marker Honolulu, Hawaii

Shoes NOT DELIVERED

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My shoes was not delivered. My money was not back to my card. He esperado desde Diciembre 4 y los zapatos nunca llegaron. He llamado y dejado mensajes y nadie me contesta. Esos zapatos deberían ser gratis de acuerdo a la ley por no recibirlos en la fecha estipulada. Nadie me contesta o me llama. Mi dinero parece que se perdió . Estoy cansada de llamar y nadie contesta. Yo compré esos zapatos por InstagramLOL
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User's recommendation: Do not buy zapatos en esta compañía , pues los zapatos NO SOLO NO LLEGAN , PERO MADIR CONTESTA AL SERVICIO AL CLIRNTE Y NO DEVUELVEN EL FINERO.

Christina S Gog

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Verified Reviewer

Return

My shoes are super tight and uncomfortable it hurts bad. Cant work in them. I purchased another pair to replace them and need refund I will need self postage to return! Thanks!
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Loss:
$175
Pros:
  • Great slip resistant and oil resistant recommend to employees
Cons:
  • Tight uncomfortable

Preferred solution: Full refund

Richard F Gvj

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Verified Buyer
| map-marker Bethlehem, Pennsylvania

Poor return policy

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Shoes For Crews - Poor return policy
Shoes are a difficult item to purchase online and be assured of a good fit and quality. A liberal return policy should be part of the process in case an exchange or return is necessary. Shoes For Crews is definitely not liberal in this regard. I returned a recent order and was surprised that my refund was substantially less than my order cost. My order total was $61.51, but credit was only $46.58. I had to pay my own shipping PLUS a "return processing fee" of $-6.95. I advise against ordering from Shoes for Crews unless you are 100% certain you will be keeping the shoes.
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User's recommendation: Do not deal with them

Anonymous
map-marker Findlay, Ohio

Never received shoes, refused a refund

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I paid for overnight shipping, $21. The shoes just never came. They told me they had proof of delivery with a picture. I told them I have a bright blue door. They said the picture was taken of the shoes being left in front of a black door. They still wouldnt refund any of my money. Ill never bother again.
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User's recommendation: Buy elsewhere

Anonymous
map-marker Atlanta, Georgia

Can't find my package

Cant find my first pair of shes i returned very up set Upset upset upset upset upset upset upset angry mad upset mad about something I got to pay dor and dont have
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User's recommendation: No no no no no no

Esterina L

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Verified Reviewer
| map-marker Malden, Massachusetts

Got my shoes 3 months ago falling apart

My daughter works For Wegmans in Medford Massachusetts She got her shoes after 3 months There falling apart Please help Tell us how you can make it whole
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Cons:
  • Poor quality product

Preferred solution: Let the company propose a solution

Kirk B Gdw

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Verified Reviewer

Poor Quality & Zero Customer Service

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I just recently found this website and I too wanted to share the experience that I recently had with Shoes For Crews.

Back in August 2021, when I received the shoes that I had ordered, the lace ripped through the eyelet the very first time that I tried to tie them. After making contact with them, the exchange process went off without a hitch.

When I received my replacement pair about a week later, the very same thing happened the first time I tried to tie them, but this time it was the other shoe. Once again, I called customer service and the agent I spoke to said that she would note my account that an exception would be made for me to receive a third pair. I received an email with the return label and shipped them off. After two weeks of waiting for my replacement pair, I gave them a call and the answer I received is what made me blow my top.

I was informed that a refund for the second pair had been processed minus a restocking fee of $6.95 and the return shipping fee of $9.95. I informed the agent that is not what I was told. He told me that he did in fact see the note regarding how I am supposed to receive a replacement pair, but the policy is on the website. (the policy basically reads, one free exchange, then it's considered a return) I told him that is not what his co-worker told me.

He told me that he was sorry (yeah right) that I was given misinformation, but you are not getting a refund for the fees. The policy, which is on the website, clearly states why.

After getting absolutely nowhere with these people, I discovered where the home office was located and filed a complaint with the local BBB, explaining to them what I am telling you. Within 24hours, someone responded to my complaint and I had my fees refunded.

With this said, due to the poor quality product and the pathetic customer service, I will never purchase anything from Shoes For Crews again.

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Cons:
  • Poor quality product
  • Pathetic customer service

Preferred solution: Apology

Anonymous

Upset customers

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Being buying shoes from shoes for crews for at least 20 years the shoes are steel toe boots very expensive for them to start offering low quality shoes mine use to last past a year and the last two times they started peeling and water going in through the sole Angry Very disappointed I called, and they said the report was going to be investigated maybe ask for pictures that they would call me within three days. It has been two weeks and still waiting .
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Cons:
  • Quality of sentinel steel toe boots style 2015 is poor

User's recommendation: Don’t order shoes from them

LINDA K Vbv

They are a bunch of thieves

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the pair I bought for 50.72 did not fit , so sent them back for a exchange they were to big as a well so on 6/30/21 I receive a refund of 35.01. so I am out 15.71 , bunch of *** thieves. RIP OFF STAY AWAY FROM THEM
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Loss:
$16
Cons:
  • Just a bunch overated crocs

Preferred solution: Full refund

User's recommendation: STAY THE *** AWAY FROM THEM.

Emil A Rlw

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Verified Reviewer

Shoes for Oysters & Grill - Part of COFOCO

Hey I would like to order shoes through you. We are one of the kitchens in the group COFOCO We have ordered before from you last year, my new kitchen staff would like new shoes Do we have a login or is it ok just to order through you and then you send the invoice to Cofoco? Emil Andersen, Headchef of Oysters & Grill, cofoco
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About

Summary

Shoes For Crews provides safety footwear. The products of the company are intended for hospitality, healthcare as well as industrial employees. The footwear of Shoes For Crews features comfort, style, durability as well as slip-resistance. Shoes For Crews offers return policy which is valid 60 days after purchase. The company has been on the market for 25 years. It offers shoes for men and women. The company provides a range of accessories socks, Insoles, freshener, shoe tread cleaner, and sizing tool, etc.. There are distribution centers of Shoes For Crews located in the United States, Canada as well as Ireland.

Shoes For Crews reviews and complaints

Shoes For Crews is ranked 1111 out of 4874 in Footwear and Clothing category

Area Served

USA, Canada

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