Rci Timeshare

Dear Sir,

I am an RCI India member for the last 20 years. I booked a holiday in Resort No 3705 Residence Les Cretes in Switzerland from 18th May2024 to 25th May2024 for 8 people, a 3 bedroom unit.

The Confirmation was done by RCI via a mail dated Jun3,2022.

On 27th Oct2022, I recieved a mail from RCI that the uit has been cancelled It was done without my consent.

After confirmation by RCI on Jun3,2022, I booked 8 air tickets to Switzerland for the holiday confirmed by RCI.

They are not ready to give an alternate accomodation in Switzerland from 18thMay 2024 to 25 thMay2024

so that I can utilise my tickets purchased for the holiday.

Please see that an alternate accomodation for 8 people is confirmed dated 18th May 2024 to 25th May2024 immediately , so that I do not loose Rs 5Lac spent for booking 8 tickets for Switzerland

I hope you will certainly help me.

Warm Regards

Navneet Singhal

RCI Membership no 4087-0****

After 8 calls and listening to Laura and her travel agents Adelle, Ken, Jose, Kent, ETC. for 10 min each.

I found I had no reservation at my home resort for next week. I spoke with RCI Points about reservation, the gentleman told me in order to have my home week I would have to make it 12 months in advance and would have to pay next years dues. I gave him a credit card number and then said I would like to use my RCI card. He stated I couldn't because I wanted to use the other card.

I stated do not charge my card ending in 6607 and that I would reach back out tomorrow to book. My card was then charged $213.00 after I told him not to charge my card. Between being put on hold, disconnected 4 time and being placed on hold total time of 1hr 30 min. The last person I talked to actually help with the problem of non approved credit card charge but nothing in regard to my home week reservation.

I have family and friends coming to Sedona on Sept 12th but I have no place to stay. I have been an owner at Sedona Pines since April 2012 yet since who ever the company that owns it now says I have only been a member since 2018. What the *** is going on with RCI now? I am beyond unimportant as an owner.

please somebody of authority make what has been going on right. Also the RCI website could use some attention as far as always sends you back to the beginning every time you search and want to continue. Being an owner at Sedona Pines for 10 yr should mean something.

You folks have made a lot of money at my expense since the new ownership! Sincerely, Lynn L Kelley

Sad to say, this company has let greed/profit over-shadow reasonableness. We made plans in late summer of 2020 as COVID was slowing down and things were starting to open up.

Then things got worse (esp in the country we were staying). We were not allowed to even travel to the airport, let alone travel to another county. We tried postponing.But eventually we just had to cancel & wait to later. We been a member for many years, had every intention of still taking the trip.

They refused to us the hefty exchange fee we had already paid for our later trip.

To make matters worse, seems they charge EVERYBODY who was not able to use any points during the COVID 2020 year a unnecessary $36! What an insensitive, cheap shot & *** way to siphon money fromits members!!