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Streaming not permitted - TV Control app

Hi,suddenly getting the following message when I try to stream recordings on the TV Control app :both the TiVo and my iPad are exactly the same network (in the same IP range and subnet) at home and this is a recent problem.i ran a network diagnostic ...

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Go1dy by • On our wavelength
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Postcode database Issue

Myself and the residents of my street have been trying to order Virgin for the best part of a year. With technicians on the ground stating it is available.I am convinced this is purely down to an address database issue.My street has 28 Addresses, how...

Subtitles on one box not the other

Hi,Im watching the Beast Must Die on ITVX.On one V6 box I can get the subtitles on my other main V6 box it says no subtitles available Any ideas on how to solve as it’s bloody annoying.thanks 

sounds by • Dialled in
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  • 2 replies
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Moving home

Moved house and contract was being moved to new house.  This was not done and after 3 complaints and at least 10 phone calls they have not resolved this.  Each call is an hour and all they say is a manager must apply the credit which has not been don...

Jconlon by • Just joined
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  • 2 replies
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Slow speeds on Gig1

Hello,My speeds used to be fine since Virgin come out about a year ago to run a new cable, although I noticed the last week or so I am getting less than 300mbps. Can someone check my figures to see if something is out?3.0 Downstream channelsChannel F...

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TerryUK by • Joining in
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Resolved! Oops somethings gone wrong

trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks 

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andy114 by • Tuning in
  • 494 Views
  • 17 replies
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Virgin media contract renewal

I'm currently paying £71.84 and my contract is up for renewal. I've spoke to the VM team last week and haven't made any changes to my package and they are quoting me £135. Is this a normal price hike?. Seems rather excessive to me. Any comments or he...

Resolved! New Build Virgin

HiI have called over the last week or so to try and sort my broadband. I have a new build house that has a virgin box outside and it is definitely serviceable. Nowhere does it say my address on the website or over the phone. I’ve spoken to 4 differen...

Internet Unstable message but using a WiFi pod

Hello, over the past few weeks I've been regularly getting a "Your Internet is Unstable" message about 30 mins in to any Zoom call, which I use for work. I've looked on here and I've seen recommendations to turn off Smart Optimisation as the problem ...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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