Your Call Center Training Partner Since 1993
Do You Need To
Improve the quality of your Sales or Service calls?
Increase your Metrics, like Sales Conversions, Revenue per Call, AHT or CSAT Scores?
Create an Effective Coaching System for your Leaders?
You've Found the Right Place!
President of Call Center Training Solutions
You've Found the Right Place!
President of Call Center Training Solutions
Why Choose Call Center Training Solutions?
- Training and Consulting for Call Centers since 1993
- Partnered with Call Centers in over 15 countries
- Countless Client Success Stories – Exceeding Metrics and KPIs!
- Specialists in Customizing Everything to Your Real-World Telephone Dialogues
- Providers of all Critical Communication Skills Training (Sales, Service, Coaching and Management, QA/Call Listening, Trainer Training)
- Solutions Created by Identifying Best Practices and Applying Our Experience
- Client-Friendly Skills and Techniques that Will Improve Your Client Experience
Welcome to CCTS
Come visit with Mo and Erica as they tell you more about CCTS and how they can help your center.
In the CCTS Welcome Video
- Introductions
- Brief Overview of Call Center Training Solutions
- Types of Client Issues Solved by CCTS
- Full Customization of Your Training!
- Typical Length of Engagements
- Complimentary Offerings
Why Choose Call Center Training Solutions?
- Training and Consulting for Call Centers since 1993
- Partnered with Call Centers in over 15 countries
- Countless Client Success Stories – Exceeding Metrics and KPIs!
- Specialists in Customizing Everything to Your Real-World Telephone Dialogues
- Providers of all Critical Communication Skills Training (Sales, Service, Coaching and Management, QA/Call Listening, Trainer Training)
- Solutions Created by Identifying Best Practices and Applying Our Experience
- Client-Friendly Skills and Techniques that Will Improve Your Client Experience
Call Center Courses & Services
Front-End Analysis: Call Listening & Skill Gap Indentification
Remodel the Telephone Call / Build Call Flows to Support the Agents
Pilot New Skills & Fine-Tune the Calls
World Class Rep Training
Equip All leaders with Impactful Coaching, Messaging & Accountability Skills
Implement a Long-Term Coaching Strategy for Sustaining Success
Ongoing Support / Call Listening, Coaching & Additional Training
Continued Measurement For Success
Call Center Courses & Services
Front-End Analysis: Call Listening & Skill Gap Indentification
We listen to calls & rebuild your dialogues loaded with Best Practices – fully customized to your real world. Watch Our Front-End Analysis Video
Remodel the Telephone Call / Build Call Flows to Support the Agents
We build the right skills for your call type intoour powerful Call Flows. Our Call Flows are driving success in client centers across the world! Learn More About Our Call Flows
Implement a Long-Term Coaching Strategy for Sustaining Success
Another big one, we implement Quick Coaching form your leaders every day so reps hear from their leader regularly & celebrate success while increasing accountablilty! Learn More About Our Coaching Strategies
Ongoing Support / Call Listening, Coaching & Additional Training
Our most powerful “secret weapon,” we come alongside your leaders & listen to calls with them. But unlike QA, we model our coaching skills for your leaders & then we will coach them until they are excellent & completely galvanized as a unit. Watch Our Call Listening & Coaching Video
Pilot New Skills & Fine-Tune the Calls
We create a small Pilot team to test the new skills ntil they are completely effective!
Continued Measurement For Success
We work with your leaders & your metrics throughout the journey to make sure your center is on a strong, upward trajectory & we adjust as needed.
World Class Rep Training
We train up your agents in the new, fully-tested skill. All of our training is highly interactive, focused on the best practice skills & will include lots of role playing so reps really cement their new skills – and buy-in! Outbound Selling ProgramInbound Selling ProgramCustomer Service Program
Equip All leaders with Impactful Coaching, Messaging & Accountability Skills
Success means we supply everyone with best practice skills, including your leaders, with powerful coaching & reinforcement skills. Postice & upbeast yet still highly accountable. This is the start of creating a Positive Coaching Culture. Winning Management & Coaching Program
Call Center Courses & Services
Powerful Training for Your Agents
Inbound Telephone Sales Mastery
Outbound Telephone Sales Mastery
Superior Customer Service
Proven Leadership Skills
Call Center Coaching & Management
QA / Call Listening & Coaching Services
Training Skills for Your Trainers
Skill Booster Webinar Series
Everything You Need for the Performance and Sustained Success of Your Agents and Leadership
Our Formula for Success is Your Client Journey: All Aboard!
Every client journey follows this same proven formula. We find the greatest opportunities for your success right from the start. Contact us to discuss what your journey will look like.
Front-End Analysis: Call Listening & Skill Gap Indentification
We listen to calls & rebuild your dialogues loaded with Best Practices – fully customized to your real world.
Remodel the Telephone Call / Build Call Flows to Support the Agents
We build the right skills for your call type into our powerful Call Flows. Our Call Flows are driving success in client centers across the world!
Pilot New Skills & Fine-Tune the Calls
We create a small Pilot team to test the new skills ntil they are completely effective!
World Class Rep Training
We train up your agents in the new, fully-tested skill. All of our training is highly interactive, focused on the best practice skills & will include lots of role playing so reps really cement their new skills – and buy-in!
Equip All leaders with Impactful Coaching, Messaging & Accountability Skills
Success means we supply everyone with best practice skills, including your leaders, with powerful coaching & reinforcement skills. Positive and upbeat yet still highly accountable. This is the start of creating a Positive Coaching Culture.
Implement a Long-Term Coaching Strategy for Sustaining Success
Another big one, we implement Quick Coaching form your leaders every day so reps hear from their leader regularly & celebrate success while increasing accountablilty!
Ongoing Support / Call Listening, Coaching & Additional Training
Our most powerful “secret weapon,” we come alongside your leaders & listen to calls with them. But unlike QA, we model our coaching skills for your leaders & then we will coach them until they are excellent & completely galvanized as a unit.
Continued Measurement For Success
We work with your leaders & your metrics throughout the journey to make sure your center is on a strong, upward trajectory & we adjust as needed.
Ongoing Support
We stay with you! Through ongoing Call Listening and Coaching, Management Support, and additional “rapid response” training as needed, we stick with you so you get the sustainable results that you want.
What Our Clients Are Saying
- Call Listening and Skill Gap Identification
- Remodel the Telephone Dialogue / Build new Call Flows to Support the Agents
- Pilot New Skills and Fine-Tune
- Agent Level Training Supported by Call Listening and Coaching
- Equip All Leaders with Impactful Coaching, Messaging and Accountability Skills
- Implement a Long-Term Coaching Strategy for Sustaining Initial Successes
- Measure for Success
- Ongoing Support through QA / Call Listening, Additional Training for Leaders
We start with extensive call listening. We reengineer your phone call with the very best of what you do today, adding our proven skills on top, for a blended call flow that really sings!
We pilot. We train your agents and involve your front-line leaders every step of the way, training them in excellent coaching skills so they can reinforce and create a long-term success story.