University Of Phoenix
University Of Phoenix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Of Phoenix has 1.3 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Flexible, Challenging coursework, Format and ease of use on website.
Cons: Management, How they keep your excess funds, How they refuse to disburse students money.Recent recommendations regarding this business are as follows: "Stay away", "If you decide to take this road then make sure you stick with it cause this university is worth the hard work. IF you out your trust in them, then they will get you to the end goal.", "Readdress reviews before attending this school and look at their rating.", "Don’t go", "Do not take classes here".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Of Phoenix has 1.3 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Flexible, Challenging coursework, Format and ease of use on website.
Cons: Management, How they keep your excess funds, How they refuse to disburse students money.Recent recommendations regarding this business are as follows: "Stay away", "If you decide to take this road then make sure you stick with it cause this university is worth the hard work. IF you out your trust in them, then they will get you to the end goal.", "Readdress reviews before attending this school and look at their rating.", "Don’t go", "Do not take classes here".
Most users ask University Of Phoenix for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Save yourself
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurrent Student
I honestly didn't know that this page was actually a thing. I am currently a student at the UOP.
After reading some of these reviews I have to ask are ya'll attending/attended the same University as me? This school is amazing. Not only does this school care about their students but the academic team is there for me every step of the way. I have not had one issue with them here.
My disbursements are always right on time. My professors are always there when I send an email or text to them. If I do not understand something, my instructor takes the time to actually explain it and do whatever I need to actually get it. I have worked hard and I have to say I have nothing to complain about here.
The university holds you accountable and expects you to put your work in to make sure that you are doing the work and deserve what you are working on. You can not expect to enroll here and do nothing and graduate.
You really have to put your all in. So if you can not do that and you can't make it the whole way then maybe this school is not for you.
Preferred solution: Nothing, I just want people to know that this University is a good school and they care about their students.
User's recommendation: If you decide to take this road then make sure you stick with it cause this university is worth the hard work. IF you out your trust in them, then they will get you to the end goal..
Does not release excess funds in time allotted
In August 2022 The University of Phoenix received funds to cover my classes. Here we are in October, and they still have not released my excess funds.
Since then, I have received more funds and those to have not been processed. They say it is a system error that did not generate the debit memo. If it is true, then someone should be monitoring this. Now they say someone will review my account and issue the debit memo.
If the account had not been reviewed, how would the system generate the debit memo?
They are not following the guidelines for releasing of funds, which makes me wonder if they are capable of handling student finances. They only part they get right is keeping the funds.
- Inconsistency
- Carelessness
Preferred solution: Excess funds delivered
User's recommendation: Readdress reviews before attending this school and look at their rating.
Current student that can’t get help
- Whole process
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go
Transparency
Preferred solution: Deliver product or service ordered
I have no complaints just trying to get some help with completing my FASFA application
Preferred solution: Assistance with my FASFA application
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burleson, TexasTranscripts
Preferred solution: See details provided
I need my taxes I’m Quarantine for the coronavirus somebody go to work hey I really need that money to pay my bill I am really sick and they were testing in 14 days I’m on quarantine already
Preferred solution: Full refund
I was scammed
Why are the loans for students who attended between 2010-**** not being forgiven as well? I was scammed by the same deceptive practices when I met with an adviser in 2010.
I was told UOP was "working with" major companies like Yahoo and MGM, Adobe, and Microsoft, etc. and if I maintained a high gpa and remained in good standing, I would be put into a "graduate pool" with these companies HR people for selection into positions with these major companies. There was no graduate pool and there were no agreements with these companies. So, because I was told this in person, while being pressured to apply for aid and loans, I do not qualify for loan forgiveness because the commercials weren't running yet?
I have a Masters Degree that isn't worth the paper it's printed on, a job that requires only a High School Diploma, and 52k in student loan debt. Thanks UOP.
- It is a scam
Preferred solution: Full refund
User's recommendation: Do not take classes here
Stay away there are legitimate schools go to the US Dept Of Education for guidance
I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix University. I applied completed the application with UOP and was told that I needed to change my High School information to graduated since I did not have a high school diploma.
I did that and was approved. They walked me through what I needed to do. I started classes but got no support from professors. Had one trainer who was rude and asked me if I could read.
This was in 2007-**** and a lot of the issues I don't remember but I remember that. Although even without the support of the educators I still held a 3.8 GPA and it dropped from 4.0 due to that one female professor who gave me a 0 on a project for not turning it in and I had proof that I did submit it. She would not even discuss looking for it, offered no feedback other than I was out of luck. It was after that I dropped out.
Then I got a letter they added 4200 plus to what I owed and said I had to pay them directly not even sure what that was for since it was at the end of a semester. Then a long time later I started getting letters about the student loans and I saw the 4200 was added as a separate loan. I know I made numerous calls at the time to a company called ACS and the University and got know where. ACS also had a lot of misinformation and I decided 4 years ago to ask Great Lakes to buy it out and consolidate the 2 loans that had been split.
I have been financially wiped out providing home hospice care for my aged and ailing mother from 2010 till she passed away in 2017. I still have not recovered and have been on a forgiveness plan with Great Lakes with interest continuing to accrue. I am 60 years old and have no idea where I would get this money. In addition, that partial time at University of Phoenix did nothing to benefit me at all employment wise.
Was a waste of time and money.
It is only now I was told about all the complaints about UOP I was shocked actually that the issues the same and similar to mine have been consistent with them from when I first got involved with them. I don't understand why nothing can be done. There has to be an issue with so many complaints over the course of more than 12 years in numerous states.
Why is no one looking into this.? People are incurring tens of thousands of dollars in lifelong debt and getting little to nothing, that a University is being well paid for, out if it.
- Buyer beware should be their motto
Preferred solution: To wipe out the debt since there was little service provided or any benefit to me
Save your money and go back to elementary school
- Flexibility
- Irrelavant info your forced to pay for like how to write a check
- All the irrelavant info your forced to pay for
Preferred solution: Let the company propose a solution
Rip off
Financial Aid Disaster
- Fact that i can transfer in january
- Price
- Being lied to
- Lack of urgency
Universities, Colleges and Schools Expert Talks
They take out fraudulent loans in your name
Their Sales Staff lied to me and said all my college credits would count and that my tuition would be taken care of by the Pell Grants and scholarships offered at the school. She (Linda Gettle) flat out lied about this.
I started school and took four classes that don't count and cost me $8,000. Crazy. I was sick and out of work at the time. She preyed on my weakness.
The stress caused me to get even sicker. They attached my tax returns and ruined my credit.
- Teachers
- Dishonest sales person
Preferred solution: I want my money back
Frustrated
I started school in February, here is it May and my Pell Grant has disappeared leaving me with a balance on my account. For the last 3 weeks I’ve been told that it will post once they have reviewed all the files because they had to remove my pell and replace it with the amount that was 50 bucks more.
Rent is already late and I’m tired of UoP giving me the run around. Has anyone else received their disbursements for this year?
Financial aid horror
I have had nothing but problem with the financial aid department since I have started at University of Phoenix! I started in July, was assured that my financial aid was processing as normal.
Come time for my to receive a financial aid disbursement in August, I was told that I needed to fix and issue. I had to call them in order for them to inform me about this issue a month after I started. I sent in document after document and they continued to make excuses. I even had an employee laugh in my face due to me stating my frustration with their terrible service.
Finally after 2 months of attending and me resolving my own issue without their help, I received my disbursement. Now, it has been almost a week since the funds posted, and they are still holding my funds. It is as if they noted on my account to hold the funds as long as possible. This is an outrage!
I have educational expenses outside of University of Phoenix.
I think that it is a shame that the department has such lack of respect for the students. I will be contacting a higher authority!!!
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I agree going through this now.