Customer Experience Management (CXM) Company | Market Force

Time 2021-01-12 19:12:18

Web Name: Customer Experience Management (CXM) Company | Market Force

WebSite: http://www.marketforce.com

ID:165047

Keywords:

Management,Experience,Customer,

Description:

At Market Force, we strive to provide a safe, inclusive environment where all our employees feel valued, respected and heard. Recent events provide a stark reminder that many in our communities do not experience this in their everyday lives. The pain and anguish being felt in many communities is profound and saddening. We must speak up when the values of inclusion, tolerance, respect, and equality are violated or put at risk and give a voice to those who have been silenced for too long. But giving others a voice is not enough. In the words of Desmond Tutu, “If you are neutral in situations of injustice, you have chosen the side of the oppressor”. We must stand in solidarity with members of our community to prevent further oppression and marginalization. We must look outside our organizations to the communities in which we live and do business and work to promote the values of inclusion, tolerance, respect, and equality. Our actions, as leaders, organizations, or individuals will make a difference.Ray WalshChief Executive Officer, Market Force InformationGet ready to relaunch your brand as businesses re-open around the globe by taking 4 critical steps: 1. Define your strategy 2. Protect your employees 3. Know your customers 4. Build consumer trust at all locationsAmerica’s top grocer has changed in the wake of COVID pandemicPRWeb, June 17, 2020 Find out how your favorite grocery brands are building trust during these uncertain times.Find out which Grocery stores are America's favorites and why in our new eBook.We recently surveyed over 10,000 US consumers for our 2020 Grocery Benchmark Study. Shopping habits including brand preference, customer experience, brand engagement, and brand awareness were examined to learn what drives customer satisfaction.Webinar: Consumer Sentiment Competitive Study JulyTune in as our industry experts review our latest Consumer Sentiment Study and explore diner's concerns over a second COVID-19 outbreak and what policies and procedures successful brands are executing to build back consumer trust.White Paper: Battling in the Sea of SamenessLearn why measuring and managing the guest experience has become a key differentiator for many restaurant organizations. We've noticed you might not be visiting the appropriateversion of our site. Would you like to:Go to the No, I'll stay here.

TAGS:Management Experience Customer 

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Market Force helps multi-location businesses measure and improve the customer experience, with mystery shopping, CSAT surveys, contact center data, and more.

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