Home | Australian Financial Complaints Authority (AFCA)
Time 2021-11-24 09:08:51Web Name: Home | Australian Financial Complaints Authority (AFCA)
WebSite: http://www.afca.org.au
ID:247401
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Financial,Australian,Home,AFCA,Authority,Complaints,Description:
keywords: description: Skip to main content Skip to Live Chat 1800 931 678(free call) 1300 56 55 62(Members)Make a complaint
We consider complaints about Credit, finance and loans Insurance Banking deposits and payments Investments and financial advice Superannuation Make a complaint Coronavirus (COVID-19) Pandemic supportHelpful information and next steps for people affected by the coronavirus pandemic.
Find out more AFCA DatacubeAFCA's Datacube enables Australians to see how financial firms are handling complaints.
View the Datacube Financial difficultyAre you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?
Find out more What is an ombudsman?An ombudsman is an independent person who investigates and resolves complaints between parties.
Find out more AFCA DatacubeAFCA's Datacube enables Australians to see how financial firms are handling complaints.
Find out more Scams: things to look out for and how to protect your informationAFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.
Find out more Thats what AFCA doesAt AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.
Find out more Latest news 19 NOV 21 AFCA launches new platform to improve dispute resolution The Australian Financial Complaints Authority (AFCA) today launched a new digital platform to help financial firms better manage disputes that reach the ombudsman service. Read more 04 NOV 21 SA, Victoria and Tasmania severe storms October 2021 The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021. Read more 26 OCT 21 AFCA appoints seven Senior OmbudsmenThe Australian Financial Complaints Authority (AFCA) has created the new role of Senior Ombudsman, announcing seven appointments, as it progresses projects to enhance the efficiency and effectiveness of dispute resolution. Read more View all newsWould you like to end your chat with AFCA?
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AFCA chat service terms and conditionsWelcome to our live chat help service.
Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy
Connecting... There was an error making the request. Please check your network connection and try again. If the issue continues, call us during business hours on 1800 931 678 (free call) or 1300 56 55 62 (Members). OfflineWe provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
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