OZ℠ // Customer Experience Consulting ☝️ Digital Transformation

Time 2021-01-09 11:04:27

Web Name: OZ℠ // Customer Experience Consulting ☝️ Digital Transformation

WebSite: http://www.aajtech.com

ID:161529

Keywords:

Experience,Customer,OZ,

Description:

The Salus Partnership with the A7FL Featured in Forbes Learn More See OZ's Latest Infographics Delivering Market Insights Learn More As a global consulting, services, and solutions leader specializing in Customer Experiences, we have created Salus. This suite of 4 mobile apps is used to create COVID-free biospheres in Education, the Workplace, Assisted Care, Travel & Hospitality, and Sports & Entertainment. Learn More The Novel Coronavirus, COVID-19, Pandemic Makes Us Reconsider Everything How we work, how we interact, how we engage. Words and phrases such as Asymptomatic, Social Distancing and Flattening the Curve have quickly become part of our everyday lexicon, with Remote Working and Virtual Teaming making a comeback. Our business strategy and plans from last week are dated, never mind our annual and quarterly ones. This is a moment in time none of us ever contemplated, never mind experienced. But we as humans are resilient and incredibly quick to adapt. This is our New Normal and we need new business thinking and capabilities to navigate this new reality. And the Digital Human Experience (HX) is the North Star. We have been working around the clock to develop new capabilities and solutions to address our clients' most pressing ‘new normal’ needs and have found that human-centered experience design combined with digital is the common thread that runs through all of them, in our new reality of remote working. Salus (Pat. Pend.) Currently, We Have No Mass Gathering Entertainment. None. Nada. Zilch. Zip. No NBA, NHL, Golf, Motor Racing, F1, Horse Racing, Concerts, Conventions, Theme Parks, Major Resorts, Casinos and Cruises. We are being told we won’t have any mass gathering entertainment until a COVID-19 vaccine is developed. What? Read More Immerse Most companies know that it’s hard to hold productive workshops, ideation and planning sessions in-person, never mind remotely. And tools like WebEx and Zoom were not created for this new reality. Read More Reboot Annual strategies, financial projections, customer understanding, supply chain logistics planning have been ripped up. They simply don’t apply any more. Not in this new reality. OZ can help. Read More We Are in the Age of the Customer. That Means Customer Experience (CX) Is Everything. CX leading businesses are growing three times faster than CX laggards 86% of customers are willing to pay more for a great customer experience* 64% of customers expect real-time assistance regardless of channel* 52% of customers are less likely to engage with the company because of bad mobile experience* 25% of customers will defect after just one bad experience* Business has evolved from the Age of Information to the Age of the Customer. Today, customers demand a frictionless experience from the products and services they engage with. Does your brand have the customer experience expertise to keep pace? Our consulting services can be the difference for your customers who expect personalized, real-time interaction and assistance through all channels, particularly their mobile devices. Great customer experience is rewarded with increased customer engagement and sales, while companies that provide poor experiences are punished. OZ consultants can help you better understand and engage with your customers and employees and develop impactful mobile digital solutions that drive superior customer experiences (CX), emotional connections and revenue to your bottom line. This global insurance company needed a centralized analytics solution for better financial reporting, reconciliation, performance comparison analysis, capital investment, and forecasting and decision making.Data from different sources across the globe needed to be processe... Learn More At any given moment, hundreds of Willis Lease’s airplane and engine assets are moving across the globe. Willis Lease wanted a way to visually demonstrate the size and scope of the company to clients, prospective clients, analysts and shareholders.Willis Lease’s existin... Learn More A large cruise line company wishes to provide an exceptional Customer Experience (CX), that will be enjoyable and memorable to more guests by opening up its private island to multiple ships.To expand the island to more guests and capitalize on revenue, the client wants t... Learn More

TAGS:Experience Customer OZ 

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OZ℠ // Customer Experience Consulting & Digital Transformation. We Use Design Thinking, AI and IoT to Delight Customers At Every Turn — Talk to us today.

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