Experience Improvement (XI) Software Solutions | InMoment

Time 2020-11-14 03:03:02

Web Name: Experience Improvement (XI) Software Solutions | InMoment

WebSite: http://www.inmoment.com

ID:115229

Keywords:

XI,Improvement,Experience,

Description:

Platform The Experience Intelligence™ (XI) Platform brings together intelligence from your customers, employees, and the market to drive real, actionable business value. Solutions Discover how InMoment provides the solutions and features you need for CX success, tailored specifically to your industry. Industry A solution is a combination of technology and professional services crafted to meet your businesses unique needs. Customers Leading brands from across the globe and from every industry trust InMoment. Learn Learn about our vision for the industry, training courses and support, and our thoughts about the latest trends. Company At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. Find out more about our company, our people, and what drives us. Solve For People Are Emotional. Businesses Are Logical. Customer Employee Market Business Experience Should Balance Both. Solve For X experience Improvement (XI) Built for a PurposeBusinesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. Improving experiences is why InMoment exists. XI is how we do it. Experience Improvement (XI) leveraging the Experience Intelligence™ (XI) Platform What is XI?A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Learn More Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers. Help employees recognize, react, and own pivotal customer moments. Ingrain improvement discipline throughout your organization. Constantly evaluate initiatives and make adjustments as organizations, behaviors, or environmental needs evolve. A modern and effective solution requires data, technology, and human expertise used in combination to achieve business outcomes. Experience journeys are complex, so a modern approach to collecting and understanding data from every touchpoint is vital for success. You need an infrastructure to integrate, manage and secure data of any kind, from any source, and at massive scale. Learn More You have a job to do--we want to help you get it done. You need a platform crafted with your tasks in mind; an interface that enables you to easily interact with data, ask better questions, and make better decisions. Learn More Technology alone will only get you so far. With decades of experience in key industries and a human approach to partnership, our results-oriented approach means you can rely on us to help you accomplish your most important work. Learn More “Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA.” Suzie Dieth, Director of Customer Experience for Reliant Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.” Tyler Saxey, Director Customer Experience, Foot Locker “In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.” David Duffy, CEO, CYBG “We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees.” Hauke Gastmeyer, Head of Customer Experience Management, Dräger “In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and emotional valence.” Benjamin Easaw, Senior Director, Customer Experience Research Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences. Volvo With strategic guidance from InMoment, Arby’s upgraded its guest listening technology and made broad changes in its practices, from the questions they asked, to the metrics they considered. Arby s “Sometimes service isn t a connection. [It s] the people we employ to protect the brand, project the brand, but also to trust it, understand it, believe it, and breathe it every single day when they come to work. Marks Spencer ....(Auntie Anne s) is a franchise-based business, and it s important we understand how the decisions we make at corporate impact every single store.” Heather Neary, President, Auntie Anne s Customer Experience The CX Cloud is a single source of truth for customer data—a digital watercooler that helps facilitate conversations among colleagues with one purpose in mind: improving the customer experience. It helps you go beyond direct feedback (e.g., surveys and chat logs) by incorporating indirect (e.g., social reviews and mentions) and inferred (e.g, CRM and point-of-sale) data sources—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data. Learn More Employee Experience Through comprehensive offerings related to employee milestones, leadership development, and organizational change, the EX Cloud helps you identify the moments that matter for your employees to create a positive workplace culture where employees can actively contribute and grow. Learn More Market Experience MX focuses on intelligence from the broader market—competitors, non-purchasers, and other market dynamics not contained within traditional CX programs. The MX Cloud helps you understand how to differentiate from competitors, attract new customers, identify emerging trends, and measure the success of marketing campaigns. Learn More InMoment Research Reveals Brands Should Prioritize Empathy and Emotion to Improve Customer and Employee Connection

TAGS:XI Improvement Experience 

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