Self Service Continuous Intelligence for data-obsessed companies — Scuba

Time 2022-10-08 10:42:27

Web Name: Self Service Continuous Intelligence for data-obsessed companies — Scuba

WebSite: http://www.scuba.io

ID:344581

Keywords:

Continuous,Intelligence,Self,Service

Description:

A Guide to Mastering & Understanding Dark Social Media

Time-Series Data Platform for Continuous Intelligence

Make real-time business decisions and keep up with all your dynamic customer interactions.

Product Understanding

Deep exploration allows you to understand what is working - and not working - for your users.

User Satisfaction

Implement findings to increase user satisfaction through enhanced functionality.

Product Advocacy

Articulate the value of your service in a meaningful way.

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Growth

Reach and convert target audience.

Audience Understanding

Understand what your core audience values most about your service.

Brand Advocacy

Articulate the value of your service in a meaningful way.

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Data Governance

Make it easy to maximize potential of data.

Fully-Managed

Save money on internal resources, make money by maximizing your data.

Improved Experience

Quick wins that drive value.

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Deeper CX Insights to Go Beyond What Happened to Why

Grow your bottom line Decrease time-to-insights Surface CX issues and gaps Unify and democratize data

Protect your bottom line

Get real-time insights by streaming your event data into a continuous intelligence platform

Improve business outcomes by making data-driven decisions from within a single view

Reduce the need to export data to other tools for deeper analysis

Decrease time-to-insights

Crunch billions of behavioral data points to analyze and act on user behavior in real-time

Easily run ad hoc analytics against time series event data in a matter of seconds versus weeks or months

Make data collaboration across teams more accessible with an easy to use UI

Surface CX issues and gaps

Identify friction points along the customer journey

Decrease service tickets and improve NPS scores

Improve retention and reduce churn

Increase customer lifetime value

Unify and democratize data

Capture the full customer experience across all channels with contextual data to deliver the best journeys

Share key data insights across all teams in your organization with interactive, collaborative dashboards

Make real-time decisions across user, product, performance, and activity metrics without data prepping or delays

Select your job function to learn more:

Marketing Product Service Analysts Engineering

Managing Millions of Customer Experiences Across Billions of Data Points Daily

+0TB

Real-time digital events processed weekly

+0M

Active subscribers managed

+0M

ROI through predictive business insights

events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T events a day +50B data points +150k queryable events +5T

Why Choose Scuba Analytics?

Critical events happen every second across customer touchpoints. Can your business keep up?

Single Solution For faster insights and deeper exploration Data Pipeline Automation Connect directly from raw data (no SDK or other tools required) Installed Behind Your Firewall Or your cloud of choice for added security and compliance Fully-Managed Service To remove resource strain at your organization.

See Scuba in Action

Bleacher Report Comcast ExpertVoice

Bleacher Report Decreases Time to Insights by 95%

Learn how Bleacher Report uses Scuba to rapidly gain insights into user behavior, increase conversion and engagement, build satisfaction, and redesign their web and mobile applications.

View All Case Studies

Telecommunications giant logs 11.3M fewer support calls, boosts NPS, and saves millions with Scuba

One of the largest telecoms in the world set an ambitious goal – to dramatically improve their customer experience. They wanted a real time customer experience analytics solution to tackle changing consumer demands and growing competitive pressures.

View All Case Studies

ExpertVoice Optimizes Product Performance & UX with Scuba Analytics

With unlimited data exploration and lighting-fast time to insights, ExpertVoice empowers its team and users to get the most value out of its product.

View All Case Studies

What Our Customers Are Saying

Scuba analytics allows us to make decisions at the speed of conversation. We used to have to either ignore our questions or wait days until we could extract and analyze the data. Now, with Scuba, anyone can find specific answers in seconds.”

Vish Balasubramanian

Engineering Manager, Microsoft

Scuba’s scale is impressive. It took only minutes to get answers to questions, opening new possibilities as to what we can do with analytics at interactive speeds. We look forward to continuing to work with the team.”

Craig Miller

Group Engineering Manager, Bing Experiences

One of the reasons Bleacher Report has such a successful track record in terms of high engagement rates and low churn rates is because Scuba makes it possible for us to know so much about our users and their interactions with our content and app. We have a truly unparalleled degree of visibility and insight.”

Ross Schwaber

Director of Product Management, Bleacher Report Learn More About the Product

CX Resources From Our Team

View All Resources

$222B Opportunity with CX Realized

Learn why a shift to real-time is critical for tapping into the data-driven CX experience.

Watch On Demand

Managing First and Zero Party Data in a Cookieless World

As third-party data and cookies become more obsolete, companies need to pivot to rely on first-party data for better analytics.

Learn More

How to Perform Retention Analysis to Grow Your Revenue

While the term “retention analytics” spans multiple sets of analyses, the goal of this analysis is to identify which components of your business influence your customers to come back and continue to use your product or service time and time again.

Read Now

Make better decisions with 360° of data-backed insights.

Explore what a true self-service customer experience analytics platform can do for your business.

TAGS:Continuous Intelligence Self Service

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