Technology & Consulting for Outstanding Field Service | Leadent Digital

Web Name: Technology & Consulting for Outstanding Field Service | Leadent Digital







Technology and consulting for outstanding field service

Getting field service right isn’t easy; we have the expertise, methods and solutions to help you do just that.

What We Do What You Achieve
Business Consulting
Technology Implementation
Software & Solutions

We can help you increase and balance customer, operational and regulatory performance in your field operations. We offer practical, relevant consultancy on field operations improvement.


If you’ve chosen one of our partners’ solutions to optimise your field operations, we can provide the best implementation services, delivered by experts in technology and field service process.


We use our knowledge of field service technology and processes to develop our own software plug-ins, or custom develop something you need, to provide an edge in field service excellence.

Business Consulting
Technology Implementation
Software & Solutions

Knowing if you’re doing the right things, or if your operational performance is where it should be, can be tricky. You’ll receive insight that will give you a realistic target, an expert view of what you can achieve, and practical advice on how to get there.


Too often, field service technology is implemented by generic consultants who don’t understand business drivers. With us, you’ll get software implemented that supports your objectives, and hands-on support from our expert team.


Software-as-a-service that enhances your capabilities, integrates with your existing systems, and just works. You’ll get low-cost tools that take your customer experience to the next level, or streamline back office processes, with no hassle.


Northumbrian Water

We supported Northumbrian Water with both our Oracle Field Service Cloud expertise, via professional services and our rapid deployment tools, and with our field service consultants, to define their operational performance management framework.

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Technology Implementation

Business Consulting

Software & Solutions

OFSC Healthcheck

Foxtel had been using Oracle Field Service Cloud for some time, but wanted to gain additional benefits from managing capacity. Our expert team analysed their configuration and processes to make practical recommendations.

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Business Consulting

Software & Solutions

A field service partnership

We’ve worked with Worcester Bosch for a number of years to both implement Oracle Field Service Cloud, and provide supporting services that enhance their customer’s experience and their internal efficiency.

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Technology Implementation

Software & Solutions

Field Operations Healthcheck

We deployed our tried-and-tested Healthcheck methodology to evaluate Bristol Water’s opportunities and readiness, in advance of the replacement of their existing scheduling and work management solution. Our report provided practical advice and detailed next steps.

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Business Consulting

An improvement roadmap

Coca-Cola’s field operations was about to go through a period of change; we assessed the organisation’s field service capability and detailed a clear direction for future improvement.

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Business Consulting

Appointment Booking

E.ON’s meter installations team was under pressure to book and complete more appointments; using our uBook app, we implemented and now support a solution that allows field-based appointment booking with added contextual value.

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Software & Solutions

Field-focused Implementation

Arqiva’s role in providing infrastructure and services of national importance puts huge criticality on their field service operations. We provided expert change management and business implementation services when they selected a new field service solution.

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Business Consulting

Anglian Water

Anglian Water, often considered one of the UK’s top performing water companies, engaged Leadent to support its operational transformation, bringing all scheduling and dispatch functions, together with improved processes, into a single control centre.

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Business Consulting

Software & Solutions

Operations consulting specific to your field service challenges, delivered by our experienced team.

Your chosen field service solution, rapidly and pragmatically implemented by people who understand the process.

Software applications and bespoke development to enhance your field service operation

Business Consulting Technology Implementation Software & Solutions Read more Read more Read more

Business Consulting

Operational Strategy

A roadmap for the future improvement of field operations, encompassing people, process and technology

Technology Selection

Practical, impartial advice to help choose the future-proof technology solutions for your field operations

Culture Change

People are at the centre of field service; we help you make the change and bring your people along


A tried-and-tested method to assess field service capabilities and benchmark operational performance

Technology Implementation

Insight into all the leading field service management systems, and a crack-team of experienced consultants who understand the business processes, mean we can implement field service solutions quicker and more effectively than our competitors.  Customers value our down-to-earth, business-focused approach that delivers benefits to the operation, and keeps customer experience front of mind. 

We’re most experienced with Oracle Field Service Cloud and IFS Service Management, but whatever technology you’re considering, there’s a good chance we know how to get the best out of it. 

Software & Solutions

Niche applications that take your field service operation to the next level.

Whether it’s keeping your customers informed about their visit, having your technicians book appointments based on live capacity, or capturing the specific field-based information that you need for compliance, one of our pre-built applications can probably do a lot to improve your field service operation.  Our solutions integrate seamlessly with your workflow and systems to deliver that additional competitive edge.

And if your field service challenge isn’t fixed with one of our existing applications, our team of developers (who, by the way, also understand field service) can almost certainly create something that does

On My Way

Last-mile communications, based on scheduling data (with lots of extras)


Capacity-based appointment booking that gives power to the field

OFSC Data Management

Tools to accelerate and streamline your use of Oracle Field Service Cloud

Merged Reality

Put your remote expert in the field with the power of merged reality

Field Analytics

Understand the real-time performance and effectiveness of your field operations

Bespoke Applications

Innovative and creative technology design to deliver exceptional results

Our take on the world of field service

See our latest insights


Transform your reality

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The digital experience myth

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The AI ethics battleground

We consider recent focus on the ethics of artificial intelligence and the positions of big tech companies and academia in furthering the debate, in the context of the...


Invest in CX

Ultimately a customer experience programme is a 'living' thing. It's either developing and growing, productive or in decline. Momentum is fundamental to any CX programme and to help...

Field Service Insights

CX needs humans

This blog encourages you to remember the employees in your business and the vital role they have in helping you deliver an amazing customer experience. Digital tools are...


CX lessons from Disney

Disney is the master of customer experience and no detail is too small in its quest to deliver a personalised, detail-focused experience in its theme parks. Here we...


CX & personalised chocolate

I was interested to read in recent press releases about Nestlé's plans to develop “luxury handcrafted” versions of its well known chocolate KitKat bar, expected to be one...


Going beyond the postcode

Postcodes were originally developed and adopted in the UK between 1959 and 1974. More recent approaches like What3Words and Google plus codes are trying to assign more accurate,...

Leadent’s in-depth review and improvement plan has shown how they understand not only the complex technical aspects but also the business – its needs and goals.

Ian Rule

Director of Wholesale Services, Anglian Water

Talk to us about your ideas for improving your field operations

Contact Us

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What we do

Business ConsultingTechnology ImplementationSoftware & Solutions




20-22 Wenlock Road, London, England, N1 7GU

+44 (0)844 414 5707

Registered in the UK 11282984. © 2020 Leadent Digital. All Rights Reserved.

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