Order Management
Has Never Been
More Affordable

How does it work?

Design your process and configure the Execution Wizard

First, configure the order fields in Hydra's config file. Second, use the visual BPMN editor to model your business process. Third, set up a web form for each user task of the process. Engage all kinds of field validation, pull the information you need from an external database and don't forget to write the on-screen suggestions for your employees. You can even design custom forms, e.g. employee's available time slot selection interface for a field service job.

Put the service order into Hydra OMS

Usually initial orders come from your web site or by the ESB to Hydra via our API. When orders are created, handle them by launching appropriate business processes manually or automatically.

Execute the order and manage the outcome

While the business process is running, your employees fill in a lot of useful information: customer details, job details. This information is saved to Hydra's order and can be used later for reports and analytics. If you set up SLA timers on the business process and on its separate stages, your employee starts to get warnings in case something goes wrong, so he or she can proactively react and make things right before the SLA is broken. Do not forget to include into your business process direct feedback collection from your customer after the process is completed. It's one of the best improvement mechanisms ever invented.