Maestro PMS | Property Management Software Solution-www.maestropms.com

Maestro PMS | Property Management Software Solution

Time 2021-11-17 17:12:42

Web Name: Maestro PMS | Property Management Software Solution

WebSite: http://www.maestropms.com

ID:236590

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COVID 19 UPDATE Details

Integrated Property Management Software Solutions

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Serving Independent Hotels, Luxury Resorts Multi-Property Groups

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Solutions

Multiple Property Management

Cloud Hosted or On Premise

Front Office

Sales Catering

Spa Activities

Booking Engine

Mobile Contact Free Guest Engagement

Mobile Contact Free Operations

Analytics Data Mining

Membership

Retail POS

Condo / Ownership

Loyalty

Gift Card

Work Order

Guest Experience Measurement

Interfaces APIs

PCI / GDPR

Support

24/7 Support Services

Online eLearning

Current Client Portal

Whitepapers eGuides

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News

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Press Releases

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Client Testimonials

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Power To Choose
Guide to DeploymentOptions

Maestro Product OverviewWhat Our Clients SayJoin Other Independent Hospitality Groups Like You

Over 20 Integrated Modules on a Single Database to Centralize Your Entire Hospitality Operation
Discover the flexibility to deploy Maestro PMS Software your way! Have the power to use a Web Browser Property Management Software solution deployed Cloud Hosted, On-Premise, Self-Hosted or Private Cloud. Maestro offers all options with leading hotel software features, mobile and online guest engagement and staff productivity tools, plus over 20 integrated modules on a single database to centralize your entire hospitality operations. Open APIs (Application Programming Interfaces) deliver more options for you to work with 3rd party vendors of choice, over 700 to choose from and completely integrated into the Maestro PMS software platform.

Flexible Deployment Cloud or On PremiseThe Preferred Cloud On-Premise Property Management Software Solution For Independents
Maestro is the preferred Cloud and On-Premise Hotel Reservation Software Solution for large scale and boutique independent hotels, luxury resorts, conference centers, condo/vacation rentals, and multi-property groups. Maestro's enterprise hotel reservation software system is PCI certified, EMV ready and adheres to current security standards. Not only does Maestro offer over 20 integrated modules to manage all facets of your hotel and resort operations, but online guest and mobile apps are also included to maximize revenue, drive direct bookings and centralize operations.

We Are Focused on Independents24/7, 365 Days a Year Live Phone Live Chat Support, Plus On-Demand Live One-On-One Training Lifetime Version Upgrades!
Included with every Maestro PMS hotel management software subscription package is 24/7, 365 days a year live phone and live chat support, plus on-demand live one-on-one training and lifetime version upgrades! Easily enable your staff to learn quickly with the e-Learning self serve education website complete with live webcasts, videos and built in system tutorials. Your staff will also have access to Maestro help desk and training agents through instant live chat directly from within the Maestro application!

24/7 Diamond Plus Support ServicesClick To View Solutions
Mobile Contactless

Front Office Operations

Sales Catering

Club, Spa Activities

Condo/Owner Management

Cloud or On Premise

Interfaces Open API

Analytics Data Mining

Multi Property ManagementMaestro has extensive experience providing multi-property hotel groups and chains with powerful, yet flexible, enterprise-wide system solutions. Whether you want centralized SaaS (software as a service) processing and database hosting from your corporate VPN, or for every property to operate as a standalone unit, Maestro Multi-property management will accommodate your varied and unique requirements. Hotel group operators rely on Maestro to automate their business with an easy to use enterprise platform that provides centralized controls and reporting while enabling each property to run at maximum efficiency.

The advantages of standardizing with Maestro Multi-property:

Centralized chain wide database allowing for easy cross selling of properties amenities, and a single client profile for greater guest recognitionCorporate collection and individual property performance metrics and guest behaviour reporting from a single central data repository.Increased efficiencies and productivity with centralized, standardized operational procedures across all properties.

Cloud or on premise, the choice is yoursWhether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment.

Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise and self-hosted can be deployed as browser-based, Windows, or a hybrid of both simultaneously!

Regardless of which implementation model you choose, rest assured that you are investing in the leading PMS for independents and multi-property groups. Should you wish to switch from Cloud to on-premise or vise versa, there are no licensing fees to switch.

Deployment OptionsMaestros minimum specifications for hardware and operating platforms for the various deployment options available;

On-premise using Maestro Windows (Client/Server install)On-premise using Maestro Web (browser-based install, browser access only)On-premise hybrid using both Maestro Windows Maestro WebSelf-hosted using Maestro Windows and/or Maestro WebCloud hosted using Maestros Cloud Services (browser access only)System Requirements

Front Office, CRM Guest EngagementGet connected with Maestros guest-centric Front Office, aligning all operating departments in the single goal of exceeding guest expectations.

The Maestro centralized environment connects CRO, FD, Housekeeping, Spa, Activities, Housekeeping, Sales Catering and A/R into a single consolidated view. Keeping all service ambassadors instantly informed of guest needs and armed with the foresight to offer what the guest hasnt realized they need.

Multi-property on a single image databaseSingle Guest Profile with historyAutomated CRMBuilt in Yield Channel ManagementIntegrations to hundreds of third-party systemsGroup Block BillingCentralized Accounts ReceivableHousekeeping WorkorderData Analytics reporting

Sales CateringDesigned for hotels, resorts conference centers to meet and exceed the evolving needs of meeting event planners. Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.

Multi-property, single account historyFull contact managementAutomated CRM task messagingSecure digital contracts with e-signMulti Room availability display optionsDiverse Budget, Pace and activity reportingOnline attendee planner portalDirect rooming list, rates availability accessIntegrated online guest management capabilities

ResWave Integrated Booking EngineThe innovative guest-centric ResWave web booking engine offers a scalable and customizable booking engine. Ideal for the independent brand who wants to stand out with a Booking Engine that show cases each propertys uniqueness and experiences, and does more than just book rooms.

100% real-time and fully integrated with Maestro to help maximize online revenues across Rooms, Spa, and Activities, improving guest service and lowering the cost per reservation, by driving reservations direct to your website. No need to manage multiple interfaces. Rates, yields, availability and channel controls remain within Maestros powerful Front Office yield management.

Customizable to mirror property brandingMobile optimizedGuest Rooms and enhancementsSpa for stay or day guestsActivities for stay or day guestsReal time rates, availability and inventoryOwner portalGroup attendee planner portalLoyalty enrollment portalMember portal

Mobile Contact Free Guest EngagementAllow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience they way they want.

Mobile PreregistrationMobile Prepayment PortalDigital Reg Card w/Guest Interactive UpdatesMobile Housekeeping Soft Check-InMobile Key App InterfacesKiosk iPad Self Check-In InterfacesGuest Staff SMS/Text MessagingNEW! GuestXMS 2-Way Real-Time Guest Engagement Case ManagementSingle Guest ItinerariesMobile intake and waiver forms, Spa ActivitiesMobile Spa Provider scheduleOverall system integration reducing points of contactMobile Express Check-Out Tablet Folio DisplayMobile Guest Surveys Post Check-In Check-outDownload Guest Engagement White Paper

Mobile Contact Free OperationsTake Maestro on the road or around the hotel. Smartphone and tablet friendly apps designed to improve guest service and efficiencies for the operations team on the go.

Mobile Management DashboardDigital Registration CardMobile HousekeepingDigital Spa Activities in-take formGEM* Survey Administration portalMobile Spa therapist portalGuest folio displayNEW! GuestXMS 2-Way Real-Time Guest Engagement Case Management

Spa ActivitiesIncrease revenues and guest satisfaction with Maestros Spa Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day Stay guests personal preferences and anticipate guests needs before they happen.

Maestros sophisticated scheduling and billing application facilitates total spa operations, activities and classes. Integrated with Front Office, Sales Catering and A/R, linking the guest to all operating departments for whole stay recognition from pre-arrival correspondence to billing.

Multi-property, single profile with historyAutomated CRM guest itineraryMobile therapist scheduleDigital in-take form(s) with e-signScheduling, pricing treatment controlsStaff, guest health needs conflict controlsSpa Guest room packagingOnline Spa Activities booking

Analytics Business Intelligence dataminingA fully integrated Business Intelligence module, Maestro Analytics, takes the volume of data your organization collects and turns it into meaningful information that management and staff can use in day-to-day activities, marketing efforts, budgeting and forecasting.

Customized Dashboards per Maestro ModuleWeb, Windows or both accessibleUser access security-controlledPrint or export data to excelPredefined performance metric dashboardsReal time data for real time decisions

MembershipFlexible Membership management for small or large member environments. The Maestro single client profile allows Front Office, Spa, Retail and Loyalty to recognize, reward or bill directly to the member account. Create the membership program that suites your guests with flexible dues, discounts or minimums, by an individual member or groupings of members.

Multi-property single profile with historyMember e-messaging e-statementsEFT electronic funds transferPrimary secondary member relation controlsInterval re-occurring billingOnline Member portalIntegration with Spa, Retail and FB for discounts and billingMember card management

Retail POSIdeal for Spa or Gift Shop retail management. Integrated with Spa, Front Desk, Member Owner for easy billing and automated discount acknowledgement. When combined with Maestro Spa, tracking and consumption of professional stock can be managed separately from regular retail sale items.

Inventory controlsCommission Gratuity controlsBar code scanDiscounting Member discount awareInventory reorder controlsIntegrated Owner, Member Gift card billingCash drawer integrationProperty branded receipts

Owner Vacation Rental ManagementRecognizing that Condo and Vacation rental each have their own specific requirements, the Owner Management module is designed to streamline the operation for each specific functional requirement. From Owner reservation controls to accounting, this module offers a unique feature set to accommodate the flexibility and needs of those who manage Condo Vacation Club.

Multi-property single Owner profileOwner e-messaging e-statementsFlexible Owner availability billing controlsOnline Owner booking, availability statement portalEFT electronic funds transferUnit availability, intervals, status rental pool controlsEqualization of rental revenues or Unit bookingTracking of charges, payments, receivables balances

LoyaltyA guest loyalty engine that allows Hotels Resorts to design their own uniquely branded program. The Maestro Loyalty engine allows properties to reward loyalty members outside of the guest room box.

Multi-property single loyalty profileReward on room revenue, stays, spa, FB and moreOnline Loyalty sign up member portalRecognize, track report on member preferencesMulti-tiered programsMulti-tiered rewarding

Gift CardMaestros Gift Card module allows properties to use their own branded and personalized Gift Cards as a recognized form of payment in all Maestro modules. Easily track, sell, swap or void cards as needed.

Integrates with industry standard cardsEasy activation, reload verify of balanceBar code magnetic stripLost card controlsTrack purchaser recipient per cardFull A/R reporting and transactional historyOnline Gift Card Activation Sales (Coming soon)

Work OrderThe Workorder management module is designed to support the operational activities of the teams responsible for maintenance repair. Maestros module integration increases internal communications and efficiencies with automated messaging and updates on the status of guest rooms and public spaces. Ensuring operating departments, Front Desk, housekeeping and maintenance are all functioning cohesively.

Workorder generation with unlimited textSchedule and track activities statusAssign by trade or 3rd party supplierBatch creation for reoccurring activitiesEmail notification of workorder assignmentCost Materials trackingIntegrated Owner, Member A/R billingItem tracking with warranty warnings alerts

Guest Experience Measurement, GEM*Maestros Guest Experience Measurement, GEM*, provides seamless, real-time integration with instant access to relevant guest feedback, intelligence and insights to encourage operational excellence, meaningful differentiation, and a sustainable competitive advantage.

Customized property branding of surveysMobile OptimizedCustomized survey questionsIntegration of survey results to Maestro client profilePost check-in post checkout survey optionsMultiple survey length optionsWeb administration portal and response trackingRobust and customizable reportingSurvey incentives and controlled social survey sharingNEW! GuestXMS 2-Way Real-Time Guest Engagement Case Management

Interfaces, Open API GDS/OTA IntegrationWe play well with others! Boasting over 800 established vendor interfaces. Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own Maestro API, named Genomi. Additional interfaces may be supported using the Comtrol Lodging Link PTS Software and should a required interface not be included in our list; Comtrol supports hundreds of third-party vendor systems.

If an unlisted interface is required, please contact us to discuss if the interface has been investigated previously and for available option. Maestro regularly develops interfaces for new products and provide an API to third parties wishing to integrate with Maestro. View Full List

PCI

Maestro is PCI certified and may be deployed as a Web Browser and/or Windows application, locally On-premise or hosted in the Cloud, maintaining Maestro as an investment that will continue to grow and adapt as new technologies emerge.

GDPR Global Data protection Regulation and Maestro ComplianceStatus

This document is intended for current and prospective clients of Maestro products, addressing the entire Maestro Suite, the ResWave Booking Engine and the GEM Guest Feedback system (collectively Maestro). This document addresses the status of our products to help you ensure that our products fit in with your Global Data Protection Regulation (GDPR) obligations.

Support ServicesMaestro is invested in helping clients achieve their guest service, operational and revenue goals 24 hours a day/ 365 days a year built on our reputation for outstanding service and support. Our Diamond Plus service initiative is a unique service that provides a comprehensive suite of services and tools designed to maximize operating and efficiency and staff productivity.

Diamond Plus Service, delivered from our 24/7, North-American based support center is an integral part of the standard Maestro offering for each and every Maestro client.

24/7 Call center supportFree version upgradesOn demand live 1 on 1 refresher trainingIn application user guides tutorialsIn application live chat email supportComplimentary live learning webinarse-Learning user websiteProfessional productivity auditsMaestro Users ConferenceTo reach our support team for immediate needs, please call 905-940-1924, email support@maestropms.com or click here for service request form

eLearning User websiteMaestros eLearning website is an online learning center exclusively for use by Maestro clients. Divided into easy to use courses for each Maestro module, the wide breadth of lessons guide users through the key features, functions and reports allowing users to learn at their own pace and on their own time. Each properties management team has the ability to guide track the lessons completed by each user.

Ideal for beginners, refreshers or new feature learning. Click here to request an eLearning portal log in; http://www.elearning.maestropms.com/

Solutions +

Multiple Property Management

Cloud Hosted or On Premise

Front Office

Sales Catering

Spa Activities

Booking Engine

Mobile Contact Free Guest Engagement

Mobile Contact Free Operations

Analytics Datamining

Membership

Retail POS

Condo / Ownership

Loyalty

Gift Card

Work Order

Guest Experience Measurement

Interfaces APIs

PCI / GDPR

Support +

24/7 Support Services

Online eLearning

Current Client Portal

Whitepapers eGuides

News +

Upcoming events

Press Releases

Client Testimonials

Company +

About Us

Careers

Partners Associations

Subscribe to our newsletter for news upcomingevents.

1-888-667-8488

sales@maestropms.com

Solutions +

Multiple Property Management
Cloud Hosted or On Premise
Front Office
Sales Catering
Spa Activities
Booking EngineMobile Contact Free Guest Engagement
Mobile Contact Free Operations
Analytics Datamining
Membership
Retail POS
Condo / OwnershipLoyalty
Gift Card
Work Order
Guest Experience Measurement
Interfaces APIs
PCI / GDPRSupport +

24/7 Support Services
Online eLearning
Current Client Portal
Whitepapers eGuides

News +

Upcoming events
Press Releases
Client Testimonials

Company +

About Us
Careers
Partners Associations

Subscribe to our newsletter for news upcomingevents.

1-888-667-8488

sales

@maestropms.com

COVID – 19 UPDATE

At Maestro, we take the health and welfare of our people, our clients, and our community seriously. With the progression of the COVID-19 pandemic, we have taken precautionary measures and have several weeks ago enacted our business continuity plan, with our staff working remotely.

We are well prepared to ride out this pandemic and continue to maintain our high standard of Maestro service and support and our usual channels of communication remain open. Our commitment to providing uninterrupted ongoing Maestro Product and Service support remains our top priority.

We, as a hospitality community, are being challenged to navigate through these unprecedented times. Maestro is your partner in this time of crisis and we encourage our clients to reach out for assistance. Resources and guidelines have been posted on our eLearning Client Portal to help properties prepare the PMS for a period of business slow down or temporary closure.

Together as a community, we will find our way through this. We are committed to our clients and supporting them throughout the course of the pandemic.

Thank you for your partnership, we are here for you now and into the future.

TAGS:Property PMS Maestro Solution Software Management

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