Adrian Swinscoe | Customer Service | Customer Experience

Time 2021-11-13 09:12:21

Web Name: Adrian Swinscoe | Customer Service | Customer Experience

WebSite: http://www.adrianswinscoe.com

ID:230605

Keywords:

Swinscoe,Adrian,Customer,Experience,Service,CustomerService,CustomerExperience,e

Description:

keywords:Customer Service, Customer Experience, employee experience, employee engagement, author, keynote speaker, advisor, consultant, workshop leader
description:Adrian Swinscoe | Customer Service | Customer Experience | Speaker, Advisor, Consultant and Workshop Leader

+44 7971 608821adrian@adrianswinscoe.com

PUNK CX available now HOW TO WOW Buy now

Services...Speaking

I'm a regular keynote speaker at events around the world on customer service, customer experience and what it takes to really deliver a stand out experience in today's ultra-competitive world.

In my talks I share how to do that by combining research, trends, best practice, a bit of myth-busting and quite a bit of storytelling.

I've been privileged to be able to speak at leading industry conferences, customer events, in-company events and senior leadership gatherings.

Find out moreWorkshops

I deliver tailored workshops and seminars designed to enhance strategy, marketing, customer experience and customer service skills and strategy for a range of organisations from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses.

Find out moreAdvisory

I help established, open-minded, ambitious, service and growth-focused firms grow their businesses by working with them across a number of areas:

The review and design of a great customer experience. How they attract, engage, serve and keep their customers as well as how they build the level of advocacy their customers have for their business; and How they communicate with their customers and how they motivate and lead their people to deliver the service and experience that they want. Find out more

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Books...

How to Wow

Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, the best-selling How to Wow reveals all you need to deliver a world-class customer experience.

Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much, much more.

Find out more

Punk CX

The customer experience space is starting to exhibit the same characteristics that prog rock did in the 1970s.....overly technical, too elaborate, not focused on its audience and often in danger of disappearing up it’s own a***.

Punk exploded out of the back of prog rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was OK with the fact that not everyone liked it.

Is it time to consider what a punk rock version of CX would look and feel like?

In a very arresting and colourful way, Punk CX tackles some of these questions and shares some key insights and practical takeaways that will allow you harness your inner punk and transform your own customer experience.

Find out more

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Latest articles...See moreNovember 8, 2021 November 8, 2021Customer service teams: the time for more service advocacy is nowCustomer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression […]Do you like it?17 Read moreNovember 5, 2021 November 5, 2021CRM is not just about technology; its actually about relationships Interview with Victoria Wejchert of KinshipToday’s interview is with Victoria Wejchert, who is the founder and CEO of Kinship, a contact management app that makes it easy to store and act […]Do you like it?69 Read moreOctober 30, 2021 October 30, 2021A quick intro to people analytics and how it improves employee experienceThis is a guest post from Tim Ferguson, a writer and editor of Marketing Digest.  Just as digital marketers use analytics to understand their customers better, […]Do you like it?94 Read moreOctober 28, 2021 October 28, 202112 principles for turning customers and employees into lifelong fans Interview with Jon Picoult of Watermark ConsultingToday’s interview is with Jon Picoult is founder of Watermark Consulting, a leading customer experience advisory firm, and author of a new book: FROM IMPRESSED TO […]Do you like it?47 Read moreOctober 25, 2021 October 25, 2021On-site search, customer experience and inexplicable inactionIn 2015, I wrote an article called Why Relying Only On Reactive Customer Service Is No Longer Good Enough. In it, I quoted a couple of […]Do you like it?23 Read moreOctober 22, 2021 October 22, 2021Combating language discrimination in customer serviceVasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways […]Do you like it?17 Read moreLoad moreAbout me...Adrian Swinscoe

Hi. I'm Adrian Swinscoe and I'm a customer experience advisor and workshop facilitator that has been growing and developing customer-focused large and small businesses for over 25 years. I've worked with organisations like Cancer Research UK, Consumers International, Costa Coffee, the Crown Commercial Service, the EIU, the Financial Times, Harper Collins, ITV, KFC, Medecins Sans Frontieres, NowTV, Olympus, Pearson, Shell, Spire Healthcare, TalkTalk, TUI and the University of Brighton as wells as lots of technology vendors and a number of smaller brands and SMEs to help them engage with their customers, improve their customer experience and deliver better service.

I’m a huge fan of organisations that do great things for their customers and their employees and I’m a helper to many wanting to achieve their own level of greatness.

I’m also a lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in.

Find out more

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Contact me

Send me an emailadrian@adrianswinscoe.comGive me a call+ 44 (0)7971 608821

Punk CX Newsletter

I made a newsletter to go with the new book. Funnily enough, it's called Punk CX too. You are probably not going to like it. Then again...you might. Sign up below to find out.

Ps. I promise to take very good care of your email address.

TAGS:Swinscoe Adrian Customer Experience Service CustomerService CustomerExperience e

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Adrian Swinscoe | Customer Service | Customer Experience | Speaker, Advisor, Consultant and Workshop Leader

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