Tegsoft | Contact Center Software | Cloud Contact Center

Time 2022-10-26 21:43:16

Web Name: Tegsoft | Contact Center Software | Cloud Contact Center

WebSite: http://www.tegsoftcloud.com

ID:366885

Keywords:

Contact,Tegsoft,Center,Cloud

Description:

entr PRODUCTS

CONTACT CENTER PRODUCTS

TEXT BASEDINBOUNDOUTBOUNDBLENDEDOMNICHANNEL SOLUTIONS

INDUSTRIAL SOLUTIONS

HEALTHCAREINSURANCEREAL ESTATETRAVEL AND TOURISM MUNICIPALITYEDUCATIONENERGYFINANCE SUPPORTINTEGRATIONSLEARNING CENTERAPI DOCUMENTATIONKNOWLEDGE BASEFAQFIND A PARTNERCONTACT TEGSOFT PRICINGBLOG SIGN UPLOGIN

TheBESTcommunication
platform to make YOUHappy

Tegsoft is a well-designed, all-in-one communication
platform that can provide the best customer experience.

SIGN UP AND START NOW REQUEST A DEMO

TheBESTcommunication
platform to make YOUHappy

Tegsoft is a well-designed, all-in-one communication
platform that can provide the best customer experience.

SIGN UP AND START NOW REQUEST A DEMO

Our
Global
References

Our Global References

SEE ALL REFERENCES

CUSTOMER EXPERIENCE

Obtain the best contact with customers and prospects

In today’s fast-paced and digitized world, customer loyalty is not solely basedon a company’s prices or products like the old times. It’s the experience that makes all the difference in the world for your customers.

This is what makes us very different from our competitors.

SIGN UP AND START NOW

READ MORE ABOUT CUSTOMER EXPERIENCE

REPORTING & ANALYTICS

“Data will talk if you’re willing to listen to it.”

-Jim Bergeson -

It’s possible to reach an in-depth information about your contact center using Tegsoft’s detailed reporting and analysis tools. Get down to business and improve both your contact center’s efficiency and performance! With our Contact Center Analysis results, you can:

Find out the problems your contact center is currently facing;Reduce your costs;Improve your company’s service quality; andAssess your agent’s performance and increase their motivation.SIGN UP AND START NOW

READ MORE ABOUT REPORTING & ANALYTICS

CONTACT CENTER MANAGEMENT

“Perfection is achieved not when there is nothing more to add but when there is nothing left to take away.”

-Antoiné de Saint-Exupery –

Tegsoft gives you the best contact center experience with its all-in-one solution. We are up-to-date with all the new trends in the communication world. Additionally, we will make sure to keep you one step ahead of your competitors by upping our efforts to innovate and develop our products in this ever-changing environment. Remember: your happiness is our priority!

SIGN UP AND START NOW

READ MORE ABOUT CONTACT CENTER MANAGEMENT

EVERYTHING IS ON CLOUD

Secure your business with Tegsoft Cloud

For your contact centers to handle high volumes of call traffic, it is a must to secure a true enterprise cloud. Not only does this maximize and enable the flexibility of your workforce, but it also helps your company meet customer satisfaction goals with its tremendous integration capabilities. And, with that, we bring to you our proudly-built Cloud services on IBM cloud!

READ MORE ABOUT IBM CLOUD

Looking for on-prem?SEE OTHER OPTIONS

Integrations

We have a wide range of integration capability with our rich-set of APIs.
And it's not just for applications; we also have integrations with PBX systems and IP Phones.

SEE ALL INTEGRATIONS

Testimonials

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.

---

Alev Yalçın

Call Center Supervisor - Bilge Adam

The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?

---

Kerem Erkmen

E-Commerce Manager - Lufian

“Thanks to Tegsoft’s powerful reporting feature, we can take different reports on different breaks. This way, we can easily make analyzations in our call center”.

---

Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.

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Serkan Özden

Telephony Engineer - Atos

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.

---

Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.

---

Volkan Atbaş

Head of Operation - Vektör Teknoloji

Download Now

Tegsoft Telescope App

It is an easy-to-use app mobile app that is designed to monitor real-time calls for Tegsoft Contact Center users. By using our Tegsoft Telescope App, it enables you to track the current status of your contact center anytime and anywhere.

Download on the

App Store

GET IT ON

Google Play

Whychoose Tegsoft

Top 3 reasons

Omnichannel Customer Journey

We cover all your communication needs through voice, webchat, email, messaging apps, and social media channels.

Integration Amenities

We know the power of data. Therefore, we can provide you a wide range open APIs for any 3rd party software integrations.

Passion for Innovation

We are a passionate team who innovate relentlessly and are very proud to do it together with our customers.

ALL BENEFITS OF TEGSOFT

See what we have

701

Customers

15500

Agent

29000

Extentions

127

Business Partners

Product Family

Explore Tegsoft Contact Center products, for providing excellent Customer ExperienceINBOUNDOUTBOUNDBLENDEDOMNICHANNEL

In today’s communication-heavy world, the Inbound Contact Center plays a leading role in Customer Relationship Management for every business sector.

READ MORE ABOUT INBOUND PRODUCT

The Outbound Contact Center – an important marketing channel – is what companies need and often use to reach their current and potential customers.

READ MORE ABOUT OUTBOUND PRODUCT

The Blended Contact Center plays an important role in both
Customer Service and Marketing Channel.

READ MORE ABOUT OUTBOUND PRODUCT

By using the Omnichannel Contact Center, companies can provide a voice channel that customers can contact them with. But that is not all! Customers also have the option to communicate with the company through other channels more accessible for them such as SMS, Email, Webchat, and Social Media platforms.

READ MORE ABOUT OMNICHANNEL PRODUCT

Choose your plan

All our plans have these features by default for free!

TegsoftCRM FeaturesReady Made Integrations & APIsVoice Recording, Reporting and AnalysisVoice MailAdvanced ReportingAdvanced IVR FeaturesOnline EducationOnline Support

Text Based

Customer Services TeamWebchatWhatsApp Bussines,Facebook Messenger andInstagram DMIntegrationSMSE-MailChat ReportingCRM
AND MORE

$29

Agent / Month
GET STARTED

Inbound

Customer Services TeamInbound Call ManagementAdvanced Agent & Queue ReportsInstant Monitoring Panel (Status Panel)Embedded Webphone and Integrated CRMAdvanced IVRVoice Recorder - Voice Mail
VPOS – Credit Card Payment
AND MORE

$59

Agent / Month
GET STARTED

Outbound

Tele- SalesTeamsPreview, Progressive ve Predictive DialerEmbedded Webphone and Integrated CRMAdvanced Agent & Campaign ReportsAdvanced IVRVoice Recorder - Voice MailCampaign Management & Reports
VPOS – Credit Card Payment
AND MORE

$59

Agent / Month
GET STARTED

Blended

Customer Services & Tele-Sales Teams​INBOUND all featuresOUTBOUNDall features







AND MORE

$69

Agent / Month
GET STARTED

Omnichannel

360 Degree Customer ExperienceBLENDEDall featuresTEXT BASED all featuresRequirements Management



AND MORE

$99

Agent / Month
GET STARTEDCOMPARE THE PLAN

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.

REQUEST A DEMO

Let's help you for your customer service first class quality

SIGN UP NOW

If needed, just drop us a line.

Privacy Rules

×

This Policy describes the information processed by Tegsoft Companies (Tegsoft DMCC (UAE), Tegsoft INC (USA), Tegsoft Yönetim ve Bilişim Hizmetleri Ticaret Limited Şirketi (TR) - will be named as Tegsoft Companies) to run Tegsoft Products, Tegsoft supply chain, and Tegsoft maintenance services. Our first priority is to be open while we provide the best experience. Thus we prepared and published this “Data and Privacy Policy” to provide detailed information about what we store, process, and share with third parties under the law.

Personal data are processed by Tegsoft in order to maintain the company's activities in full, for the purpose of carrying out the activities TEGSOFT is responsible for under the legal and administrative obligations, informed the data owner about changes in legislation or rules and policies, protect legitimate interests, ensure the satisfaction of the customer and to obtain the opinion of the data holders through surveys and voting along with the promotion and marketing activities, ensure the security of electronic systems and physical environments belonging to TEGSOFT or used by TEGSOFT and to take necessary measures by making the relevant assessments, carry out the necessary works by the business units to benefit the customers from the products and services offered by TEGSOFT.

TEGSOFT attaches importance to protecting the privacy and security of personal data. Accordingly, necessary technical and administrative security measures are taken to protect personal data against unauthorized access, damage, loss, or disclosure. TEGSOFT is not responsible for the security and confidentiality of the links provided for accessing other websites through the website. No liability will be accepted for any material or moral losses that may arise as a result of access to these sites.

Tegsoft Websites

Tegsoft is serving various websites. Those sites are providing information for Tegsoft products, services, learning management systems, documents, and maintenance materials.

A cookie is a small text file that is created by visitors’ browsers from the web page and stored on visitors’ computers’ hard drive. As part of service, Tegsoft websites use cookies to identify visitors, access visitors’ data, track visitors, track traffic patterns. This information may be used for system administration and can be shared with third-party systems for improving accuracy and service quality.

In some cases, visitors share their e-mail address, phone numbers, name, surname, personal details and/or company details. Those details are stored, registered, and processed as required under the law. For processing and fulfilling requirement, data can be shared with third-party companies.

Policy for Tegsoft Customers

Tegsoft sales process is broken down into phases below,

Presales

Sales

Post-sales

During the presales phase, customer contact details are registered to Tegsoft Contact Management System. This data is stored, an e-mail is sent to the customer‘s e-mail during registration.

During the sales phase customer may have a POC usage. Because of POC usage customer’s data may be stored or processed under the post-sales policy.

During the post-sales phase, customers may use Tegsoft products on-premise or from the Tegsoft cloud. Tegsoft has a customer management system for managing licenses, maintenance details, and alarm systems. For running properly Tegsoft is storing data listed below (but not limited to list)

Contact details of the customer

Disk / Ram size and usage and hardware details

Tegsoft communication usage statistics

Sales and Maintenance partner information

Sales and Maintenance partner contact information

License details like name, expire date, number of allowed users

Financial details like invoices, payments

Policy for Tegsoft Business Partners

Tegsoft business partner is defined and working under a business partner agreement. Tegsoft is storing detailed company information, company contacts, technical capabilities, sales contacts, and about the business partner sharing those details with third parties.

Policy for Tegsoft Mobile Applications Users

Draft - Tegsoft is providing mobile applications. Those applications can be accessed, downloaded, and used. Data processing starts by downloading.

Users who download the application confirm that by downloading the application, they share their e-mail addresses, phone numbers, names, surnames, personal information, and/or company information to be obtained through use within the scope of TEGSOFT's informed consent.

Accessing Data

Data may be accessible via Tegsoft Customer Portal or Tegsoft storage. If accessing data is needed please contact the Tegsoft team via [email protected].

Deleting Data

For deleting data please contact the Tegsoft team via [email protected].

Personal data whose purpose of use has expired and whose legal storage period has expired is deleted, destroyed, or anonymized by TEGSOFT in accordance with Article 7 of KVKK.

Legal Information

Tegsoft is working as a legal entity with all companies and business partner ecosystem. And obeying local laws for the countries that the sales process occurs.

Special Conditions, Law, and Policies Applied for Turkey and Turkish Citizens

Tegsoft complies with the Turkish Personal Data Protection Law (No: 6698) for the Turkish citizens.

Special Conditions, Law, and Policies Applied for EU and EU Citizens

Tegsoft complies with the EU General Data Protection Regulation (GDPR) for the European Union and its citizens.

Contact Tegsoft

For any questions For deleting data please contact the Tegsoft team via [email protected].

CloseCookies are used on this website to provide you with better service. For detailed information about cookies, you can review the text of the law on the protection of personal data.✖️

TAGS:Contact Tegsoft Center Cloud

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