SDN | The Service Design Network
Time 2022-09-02 03:42:57Web Name: SDN | The Service Design Network
WebSite: http://www.service-design-network.com
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Service Design Network
Discover all Chapters Chapters Login LinkedIn Twitter Facebook InstagramWelcome to the Service Design Network
The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
Eleonora Carnasa CHALIDA T Michael Eckersley Tudor Juravlea angelica fontana Michael Tiffany Andy VandenHeuvel Nils Krischan Mertens Jesse Grimes (he/him) Juliana Gutiérrez Become a MemberLatest content
HeadlineService Design Global Conference 2022 - Call for on-site volunteers
Want to take part in the most important event the service design community attends all year? We need you!
Continue reading HeadlineService Design Global Conference 2022 - Early Bird Registration open
Take advantage of the early bird tickets and register under reduced prices until September 7, 2022.
Continue reading HeadlineCall for Papers: Touchpoint Vol. 13 No. 3
The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 21st of September 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!
Continue reading EventTouchpoint event: "Measuring Service Experience" Roundtable
A free, online roundtable event featuring guest editors and authors of the most recent issue of the SDN journal Touchpoint, on the topic of "Measuring Service Experience".
Continue readingLatest events
SDN Academy EventsService Design Practitioner Curriculum (Training + Accreditation)
The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.
View Event SDN Academy EventsSystems Thinking - Introduction to Complexity Language
Qualitative Systems Mapping Techniques - This module provides you with a precise visual language to map cause-effect relationships and form a big picture view of interdependencies, contextual and temporal factors in complex problematic situations.
View Event All eventsDiscover Service Design Network
Touchpoint Journal
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Dive into TouchpointLocal Chapters
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Find your local chapterPersonal Profile
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Meet our communityCommunity Knowledge
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Browse their latest articlesLatest jobs
Service Designer at ISACA
11 August 2022 - Remote, Illinois (IL)As part of ISACA's Member Experience team, work cross-functionally throughout the organization to design and implement services for an international community, in both physical and digital settings.
View JobSenior Service Designer
28 July 2022 - Remote within USCome join Ascension Studio's Service Design team as we accelerate Ascension’s journey to transform healthcare by designing and delivering brand-wide experiences, powered by people, data and tech!
View JobSenior Service Designer
22 July 2022 - LondonAre you ready for the challenge to inspire business and customers for the world class service? Join Kindred to help us bring the values through the opportunities together.
View JobVi udvider vores team og søger en eller flere skarpe service design- og innovationsprofiler
12 July 2022 - KøbenhavnBrænder du for at arbejde både praktisk og strategisk med udvikling og implementering af systemforandrende sociale interventioner for børn og unge?
View Job All jobsLatest case studies
Case StudyTen minutes to make a hiring decision
To create an amazing experience for a candidate from the first meeting with the company, and to minimize the duration of hiring process.
Service Designer Olga Strelnyk
Service Provider ABP company
Industry Information Technologie
Continue reading Case StudyImprove early-hire mainframe developer’s experience
Earlier mainframe development tools, including command-line tools have a higher learning curve and are unappealing to early-hire developers. This also extended time required to get new hires up to speed and respond with agility to digital transformation requirements.
Service Designer Arun Joseph
Service Provider IBM
Industry Information Technologie
Continue reading Case StudyReducing late and non-payment of rent for a social housing client
Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.
Service Designer Jo Carter and Michelle Rose-Innes
Service Provider Monmouthshire Housing Association
Industry Government
Continue reading Case StudyTrauma-informed service design with the City of Philadelphia’s Office
Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?
Service Designer Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia, Liana Dragoman, Director of the Service Design Studio, City of Philadelphia
Service Provider Office of Homeless Services
Industry Government
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