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Service Design Global Conference 2022 - Call for on-site volunteers

Want to take part in the most important event the service design community attends all year? We need you!

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Service Design Global Conference 2022 - Early Bird Registration open

Take advantage of the early bird tickets and register under reduced prices until September 7, 2022.

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Call for Papers: Touchpoint Vol. 13 No. 3

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 21st of September 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

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Touchpoint event: "Measuring Service Experience" Roundtable

A free, online roundtable event featuring guest editors and authors of the most recent issue of the SDN journal Touchpoint, on the topic of "Measuring Service Experience".

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Latest events

SDN Academy Events

Service Design Practitioner Curriculum (Training + Accreditation)

The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

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Systems Thinking - Introduction to Complexity Language

Qualitative Systems Mapping Techniques - This module provides you with a precise visual language to map cause-effect relationships and form a big picture view of interdependencies, contextual and temporal factors in complex problematic situations.​

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today.

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Latest jobs

Service Designer at ISACA

As part of ISACA's Member Experience team, work cross-functionally throughout the organization to design and implement services for an international community, in both physical and digital settings.

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Senior Service Designer

Come join Ascension Studio's Service Design team as we accelerate Ascension’s journey to transform healthcare by designing and delivering brand-wide experiences, powered by people, data and tech!

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Senior Service Designer

Are you ready for the challenge to inspire business and customers for the world class service? Join Kindred to help us bring the values through the opportunities together.

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Vi udvider vores team og søger en eller flere skarpe service design- og innovationsprofiler

Brænder du for at arbejde både praktisk og strategisk med udvikling og implementering af systemforandrende sociale interventioner for børn og unge?

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Latest case studies

Case Study

Ten minutes to make a hiring decision

To create an amazing experience for a candidate from the first meeting with the company, and to minimize the duration of hiring process.

Service Designer Olga Strelnyk

Service Provider ABP company

Industry Information Technologie

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Improve early-hire mainframe developer’s experience

Earlier mainframe development tools, including command-line tools have a higher learning curve and are unappealing to early-hire developers. This also extended time required to get new hires up to speed and respond with agility to digital transformation requirements.

Service Designer Arun Joseph

Service Provider IBM

Industry Information Technologie

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Reducing late and non-payment of rent for a social housing client

Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.

Service Designer Jo Carter and Michelle Rose-Innes

Service Provider Monmouthshire Housing Association

Industry Government

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Trauma-informed service design with the City of Philadelphia’s Office

Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?

Service Designer Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia, Liana Dragoman, Director of the Service Design Studio, City of Philadelphia

Service Provider Office of Homeless Services

Industry Government

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