Multilingual AI Chatbot for Contact Centres | Proto AICX

Web Name: Multilingual AI Chatbot for Contact Centres | Proto AICX






NewProto raises $5.6M Series A ⟶Proto raises $5.6M Series A for global expansionAgreePrivacy Policy

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Proto is the leader for inclusive chatbots and multilingual contact centre automation. Deploy fast with our sample chatbots.

africaAsiaAmericasget your chatbotProto AICX
in 2 minutesBiribia yɛ bɔkɔɔ wɔ wo biayɛ hɔ?Wo ho asɛm no nyinaa wɔ banbɔ kɛseɛ.Kuntu nakomolola shani account?Kuntu mwatumina mwiminishi ba customer.AfricaAsia Gusto ko mag file ng complaint.Ilarawan ang iyong reklamo.मैं अपने खाते में प्रवेश नहीं कर सकताकृपया ग्राहक सहायता से संपर्क करेंAsiaAmericas ¿Me pueden ayudar con mi cuenta?¿Cuál es tu número de cuenta?Preciso redefinir 2FA, mas esqueci meu número de telefoneMeu colega humano pode ajudar! Aguarde um momento.AmericasAfrica

Helping 10,000+
local customers everyday

Native language chatbots

Human + AI collaboration

Rapid consumer protection

APIs & proactive engagement

Inclusive chat banking

Simple & all-inclusive pricing


underserved languages


annual chat growth


companies served

Powering customer chats for industry leaders

Bank of GhanaBank of ZambiaCentral Bank of LiberiaCentral Bank of the PhilippinesCompetition and Consumer Protection Commission of ZambiaGoodpayNational Bank of RwandaPhilCarePhilippines Department of Trade & IndustrySparkleThe Medical City ClinicYolo GroupBobChatbotThe multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.Benjamin E. DioknoGovernor, Central Bank of the PhilippinesPhilippinesNBRChatbotThe National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.Gérard NsabimanaDirector of Market Conduct Supervision, National Bank of RwandaRwandaCBLChatbotAccess to financial consumer protection in Liberia is limited due to traditional channels such as email and in-person complaint filing. To solve this problem, the Central Bank of Liberia deployed Proto's automated consumer protection solution nationwide.J. Aloysius Tarlue, Jr.Executive Governor, Central Bank of LiberiaLiberia

Ask Proto about your customer experience automation

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Deploy elite chatbots for multilingual businesses

Make financial service complaints

Central Banks

Book visits and check test results


Setup accounts and send money

Digital Banks

Perform trades and check balance


Serving local languages

Proto’s chatbot deployments from Ghana to the Philippines generate massive machine learning models for underserved languages.

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Here’s the latest

all resourcesArticleTeam

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.


The Chatbot Guide for Multilingual Businesses

The definitive guide for your company to automate multilingual customer experience with AI-enabled chatbots for local languages.

Case StudySolutionsHealth

AI-enabled patient experience improvement in the Philippines

Learn how The Medical City Clinic is improving their patient experience and automating 8400+ chats a month.

Case StudySolutionsFinancial

Chat banking automation for digital payments in the Philippines

Learn how GoodPay is using Proto to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023.


Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.


Reseller guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Case StudySolutionsFinancial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.


Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.


GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Proto AICX platform in 2 minutes

See Demo

Discover your AICX return on investment

Calculate ROINetwork effectsPowered by constant HermesAI™ learning across language domains.Regulator complianceBuilt in partnership with supervisory authorities across industries.Global securityEnd-to-end encryption and secure connector for local databases.PROFIT TECHControlled costs for scaling services across new and existing markets.
CONSUMER PROTECTIONAutomated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSEDDesigned for consumers at the bottom of the pyramid.

Reach your local customers

14 day trialBotswanaCambodiaCôte d'IvoireGhanaIndiaIndonesiaKenyaLiberiaMalawiMalaysiaMauritiusMexicoMozambiqueNamibiaNigeriaPhilippinesRwandaSouth AfricaTanzaniaThailandUAEUgandaVietnamZambiaSecurityRoadmapTerms of ServicePrivacy PolicyGDPRCode of EthicsSystem StatusLoginProto Global Ltd. © 2022
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