Medallia | Customer Experience and Employee Experience
Time 2021-11-24 15:18:20Web Name: Medallia | Customer Experience and Employee Experience
WebSite: http://www.medallia.com
ID:247931
Keywords:
Customer,Medallia,Experience,Employee,and,Description:
keywords: description:Connect & Learn
Celebrate the stories of those who create exceptional experiences and share ideas around designing new ones.
Join UsTurn signals into actions that drive growth.
Request a Demo Watch VideoThe Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
Get the Report Research report: Moving toward EX excellenceKey practices that differentiate EX leaders and laggards
Explore the research DEFINITIVE GUIDE TO EMPLOYEE EXPERIENCEHow to activate the untapped power of your people
Get the GuideGet one trusted view of the voice of your customers, wherever they connect with you. Integrated data from web, social, videos, messaging, and more.Analyze & Predict
Make sense of experience data with our tailor made machine learning models. Let AI do the work to prioritize the biggest opportunities and understand preferences and intent.Route & Empower
Take action, everytime, with tailored data and fast insights. Empower your team through our unique org mapping, personalized reports and real-time alerts.Act in-the-moment
Influence experiences as they happen, rescue a churn risk, or deliver stand out experiences with instant data and personalized tools at your fingertips. Learn More Act at the speed of employee expectations. Capture Every Signal
Make it easy for employees to have a voice and humanize feedback with video, messaging, speech, web, mobile and more.Analyze & Predict
Understand the complete employee journey in the big and small moments, and tap our AI powered analytics to gain insights you’d otherwise miss.Route & Empower
The employee experience belongs to everyone. Mobilize every department by getting the right insights to the right person so they can make a difference.Act in-the-moment
Drive immediate action with real-time alerts and dashboards that shine a light on opportunities to improve the employee experience. Learn More
Since partnering with Medallia...we've driven $2 billion in additional payment volume.
See How
We have seen a 14% decrease in support calls...a reduction of several million incoming calls.
See How
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.
See How
Using Medallia....we now have a 95% accuracy in detractor predictions.
See How
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months.
See how
Since partnering with Medallia...we've driven $2 billion in additional payment volume.
See How
We have seen a 14% decrease in support calls...a reduction of several million incoming calls.
See How
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.
See How
Using Medallia....we now have a 95% accuracy in detractor predictions.
See How
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months.
See how
Since partnering with Medallia...we've driven $2 billion in additional payment volume.
See How
All Customer Stories
More signals.
One customer truth.
Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more — all in one place.
Learn More
AI sees what you’d otherwise miss.
Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior.
Learn More
Mobilize employees in the moment. Not after.
Influence experiences as they happen. Get insights to the right people in your organization in real time.
IBM Case Study
Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ETLs to harness all your data, work how you want, take action, and transform experiences.
See Integrations
Mastercast
Experience leaders giving practical advice in a self paced format.
Meet an expert
Your all access pass to Medallia Experts. Get guidance in a 30-minute session.
Case Study
J&J leverages service-desk feedback signals to improve employee experience.
TAGS:Customer Medallia Experience Employee and
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