Main Features

Multifactor Authentication

Multifactor authentication offers enhanced level of protection for user accounts. The main benefit of MFA requires users to identify themselves by more than a username and password. Just using username and password is vulnerable to brute force attack and can be stolen by third parties. Using MFA factor like a push notification with code or scanning of QR code increases confidence that your account will remain safe from cyber criminals. WebSupervisor uses MFA via ComAp Cloud identity management.

Activation of MFA is voluntary. To be able use multifactor authentication for log in your WSV account, it is necessary to register in ComAp cloud identity first.

Event Trigger – Define your custom alarms and be notified when occur

Users with appropriate rights can define custom triggers to send a notification when the trigger is activated. How can it help you?

Create an event triger to be notified when unit gets into “No communicaiton” or it is reached a limit level in a fuel tank or the number of genset starts reached a set limit and etc. Notification can be send to email of to mobile phone.

Alarm Analyser

Increase gen-set up-time and reduce maintenance cost.

Alarm Analyser evaluates alarms during selected period. The result of analysis is an alarm report showing all kinds of alarms occurred, their frequency and the duration. This allows you to monitor frequent alarms that occur with the device and reduce potential maintenance costs due to device or user issues and increase a gen-set up – time.

List and map view, tracking and geofencing

Have an overview about all devices in the fleet. Watch all alarms, important values or your devices location - all on one screen.

Detail view screen with important values is available for single or for group of gensets/devices. The screen can be edited or created new one in WSV Screen Editor.

Dashboard, Trends & Reports

The dashboard shows the statistics of an individual device or a selected group.

Reports offer weekly/monthly summaries of important values. You can easily invoice your clients according consumed fuel or running hours or have overview about fuel level or produce energy without additional calculation or manual searching of data. The reports template can be configured according to your needs.

Notifications - Be notified anywhere

Receive notification of alarms and other important events as is genset crossing the border of geofencing (a theft protection).

User activity logger - See all activity on the account

Administrators of the account can see history logs from every user, so they can monitor every user's actions, in order to identify who was monitoring the device when an issue occurred - increasing security and customer satisfaction

WSV Screen Editor

Look at the screen with only values you need.

You can easily modify the selected screens of the web application in the WSV screen editor according to your needs. The WSV Screen Editor offers several instruments including the ability to include a feed from a webcam which is useful for rental companies monitoring equipment for theft protection. Data visible in the mobile application can be also edited in a simple mobile screen editor available in WebSupervisor web application.

API - Have your data on your Premises

An API gives you the option to download and store complete data from WebSupervisor to your premises, integrate data into 3rd party SW as is ERP, CRM or used data in PowerBI or automate certain activities. The API documentation is available from main Menu.

Branding - Customize Websupervisor to suit your corporate identity

Do you need the application to be in corporate colors and with your logo? No problem! Just subscribe for WebSupervisor Pro account.

FAQ

Account

I cannot log in to the WebSupervisor

I cannot log in to the WebSupervisor mobile application

My account is suspended or blocked

If the account is only temporally suspended, after 5 minutes it will be automatically reactivated, and you will have an additional 3 attempts to log in.

If you have forgotten your password use the Password recovery tool available at www.websupervisor.net/#/login.

If the account is blocked, only ComAp technical support can unblock it. Please send a message to local ComAp technical support or to support@comap-control.com to unblock it. The password recovery tool does not work in this case.

I forgot the password

Please use the Password recovery tool at www.websupervisor.net/#/login

I have a browser issue

WebSupervisor is optimized for Google Chrome. If you use another browser, WebSupervisor may not work properly and may be slower. We fix issues in WebSupervisor that are reported from other browsers, but our priority is Google Chrome.

If you have issues even when using Google Chrome, you can try to:

What user roles are used in WebSupervisor?

WebSupervisor uses three types of user roles:

Persistent permissions for Account Owner

Sub-User set as admin

Sub-User (without admin role) of the account without admin permissions - User

Who can register devices or users

Only administrators of the account can do it.

What subscription does WebSupervisor offer

WebSupervisor offers 2 types of accounts:

WebSupervisor Lite

It is a simple remote monitoring tool for monitoring and control ComAp's devices. It is free of charge.

WebSupervisor Pro

It is advanced monitoring, management and analysing tool for a gen-set fleet and 3rd party devices with enhanced reporting. Using analysis functions can help you to increase genset up-time and reduce maintenance cost. It is paid subscription.

Everybody who register the account in WebSupervisor can activate WebSupervisor Pro trial for free for 3 months.

More info at www.websupervisor.net

Is the WebSupervisor Pro Trial free?

WebSupervisor Pro Trial account is FREE of charge for 3 months from activation.

WebSupervisor Pro trial is possible to activate from your WebSupervisor Lite account after your log in.

At the top right corner, you can find green button “Activate Trial”. After 3 months WebSupervisor Pro trial account is automatically deactivated to WebSupervisor Lite account without any your action.

Who can order or prolong WebSupervisor Pro account?

Only the owner the account (a person who registered the account) can order/prolong WebSupervisor Pro account – online or through distributor or ComAp representative.

The subscription with up to 25 devices is possible to activate/prolong directly from the WebSupervisor web application.

Management > Users > Edit user’s profile > Account information > Actual plan setting

Who is informed about the WebSupervisor Pro account expiration?

Information about account expiration is sent to an owner of the account 30 days, 15 days and 1 day before expiration. Please check the email provided during registration.

Why should I check email I used for WebSupervisor registration?

Provided email is used for:

Multifactor Authentication

What is ComAp cloud identity?

ComAp Cloud identity is an upcoming new service from ComAp. The service will provide a single user account secured by multifactor authentication (MFA) and valid across all ComAp web-based services like WebSupervisor, ComAp club and others in the future. WebSupervisor will be the first service connected with ComAp identity portal and it will offer benefit of MFA.

What is multifactor authentication (MFA)?

Multifactor authentication offers higher level of security for the user account.

MFA allows access after at least two types of authentications are provided. The activation of MFA for WebSupervisor is voluntary and it is possible to set in WSV account setting or during ComAp identity registration.

Why is MFA Important?

The main benefit of MFA requires users to identify themselves by more than a username and password. Just using username and password is vulnerable to brute force attack and can be stolen by third parties. Using of an MFA factor like a push notification with code or scanning of QR code increases confidence that your account will remain safe from cyber criminals.

How often I have to authenticate via MFA if it is activated?

When you turn on MFA, you will have to use it every time you will log into WSV. It is either after you log out, when you are logging in on a new device, when you haven't been in your WSV account for more than 14 days or once each 90 days no matter what.

How long is a authentication token valid?

Authentication token is valid for 60 minutes but can be automatically refreshed for 14 days since last action. When those 14 days pass, you have to log in again. New login will be also forced every 90 days even when you don't let your token expire.

Will legacy login still be available even though ComAp cloud identity has been introduced?

Legacy login into WebSupervisor remains active for all current WSV users till the end of September 2022, but without MFA feature. MFA is available only for ComAp identity.

Legacy login will be disabled for current users who associated WSV accounts with their ComAp Cloud identity. They must use only ComAp Cloud identity to login.

Is using ComAp cloud identity mandatory?

ComAp identity is mandatory for all new accounts and for those who want to benefit from MFA. It is voluntary for current users till September 2022.

Is multifactor authentication available also for Lite users?

Yes, MFA is available for all account types.

Units

I cannot register a unit

A new unit can be registered under the account in Management – units section by click on the button “Add unit”. Only administrators of the account have this permission

Why is a unit in "No Communication" state

What ports have to be enabled when I use firewall

In the case of AirGate communication, the following ports have to be enabled:

Locate function does not show position

Unfortunately Locate function is obsolete.

In some locations "Locate" still works well, but there are still increasing places where we do not have enough information for calculating the correct position. Then the calculated position is either inaccurate or we get no result and that is why the unit position is not set to pin on the map.

Why should share the unit?

Every device can be registered under WebSupervisor only one time.

If more users need monitor/manage the unit under WebSupervisor, the unit can be shared among more accounts or subaccounts.

Only a user with permission "Modify" can share the units.

The unit can be shared under:

Where can I set sharing of the unit?

The sharing is possible to set in Unit management in permission subsection (User management in permission subsection).

For sharing the unit under a foreign account, it is necessary to know the LoginID (username) of the person you want to share a unit with.

If the unit is shared under foreign subaccount, the unit is available also to administrator of the account where the unit had been shared with all shared permissions.

What does mean "Home server" and why I should set it correctly?

Home server is set during registration process. Home server is a server where your account will be registered. Currently we have two servers worldwide – in Europe and in Australia.

Correct choice of home server increases the speed of the application and displayed data. Also it allows your data to be stored in your territory.

How many communication slots does a unit have?

It depends on the type of connection.

A controller communicating via AirGate has a maximum of two communication slots.

A Controller communicating via a public IP address has a maximum of three communication slots.

Note: a communication slot allows a user to create connections between a controller and a tool (WebSupervisor, IMON, GenConfig) simultaneously.

InternetBridge NT has three communication slots:

How is WebSupervisor secured?

WebSupervisor is hosted on Microsoft Azure platform.

WebSupervisor combines HW and SW security. It includes encrypted communication between the WebSupervisor server and a controller, and between the WebSupervisor server and client computer. Connection between the WebSupervisor server and the client computer uses SSL protocol.

More information is possible to find in a security statement which is available at www.comap-control.com/products/detail/websupervisor.

Add-ons

What is the online refresh period?

The online refresh period is the period by which data is read and displayed in the application for any user logged into the application.

The default refresh period for WebSupervisor Lite account is 60 seconds.

The default refresh period for WebSupervisor Pro account is 60 seconds; a faster online period 30 seconds is available in Unit settings. Changing the refresh period is possible only by a user with "Modify" permission.

It is possible to set a faster refresh period than 30 seconds – it is extra paid feature offered for WebSupervisor Pro subscription only.

It is possible to set a refresh period for individual units, so you can choose what units will have faster or slower refresh period.

What is the Offline refresh period?

The offline refresh period is the period by which data is stored into database if no user is logged into the application. Information from the database is used for reports and trend analysis.

The default refresh period for WebSupervisor Lite and WebSupervisor Pro subscription is 60 minutes.

WebSupervisor Pro accounts have the option to speed up the offline refresh period up to 1 minute (extra paid feature).

It is possible to set the offline refresh period for individual units, so you can choose what units will have faster or slower refresh period.

The refresh period can be set by a user with "Modify" permission.

Note: Faster refresh periods causes bigger data consumption during connection.

Where can I find API documentation?

API documentation is available from www.websupervisor.net under API in the Menu.

How can I activate the API?

By default, 1500 API queries are available in WebSupervisor Pro subscription.

The API has to be activated before the first use. It can be done only by an administrator of the account in Account Settings in the Management section.

It is done in "Management/Users" section by the checkboxes in the table of all users, or in user settings in Account Information. Selecting the checkbox automatically creates an account in API Management.

What is an online connection and how it is calculated?

Online connection is a connection created between a client you used (e.g. browser in your computer) and WebSupervisor server (your account).

It is counted every connection created (your computer, mobile, tablet …)

The number of connections is it not the same as the number users registered under your account or number of logged in users, because even one user can create several online connections (if they are simultaneously connected from computer, mobile and tablet).