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Posted byWicked Spoon Confessions

How Can Customer Service be improved

Customers are the main stakeholders of any business; no business can expect to grow without having a loyal customer base. That’s why businesses around the world are increasingly paying attention to their customer care department. More and more ways are being introduced to serve customers efficiently. And technology is the main tool to help in this regard. If you own your own small business and are looking for ways to improve your customer service, keep reading as we have mentioned some not-so-cliché ways you can use to make your customer support much more effective. 1. Expand Your Customer Support Channels Gone are the days when support was limited to phone calls or email. Today, with the help of the internet, you can use multiple channels to communicate with your clients. According to Zendesk, more than 30% of customers expect to be able to contact the same customer service representatives through different channels.  Make sure you have a reliable connection for your support team to1 commentRead more

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