Unified Communications Guerrilla
Time 2021-11-09 20:04:40Web Name: Unified Communications Guerrilla
WebSite: http://www.ucguerrilla.com
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keywords: description:This blog entry captures procedures I use when troubleshooting or validating a MRA deployment. These procedures can be used to validate the initial deployment or they can be used to troubleshoot connectivity problems for an individual user.
Read more 8 comments: Labels:Collaboration,Jabber,MRA,Troubleshooting,Unified Communications Thursday, October 29, 2015 Dealing with Apple Gatekeeper Unidentified Developer Error when Launching WebEx from JabberA couple of weeks ago I noticed that I was receiving the Apple untrusted developer error message (left) whenever I attempted to use the Meet Nowfunctionality directly from Jabber.
Clicking OKbrings another error message and WebEx never loads. I finally got around to trying to fix the issue. This article provides the procedures I used to resolve this issue on my Mac.
Read more 2 comments: Labels:Jabber,Mac,OS X,Troubleshooting Wednesday, October 28, 2015 Using SQL to Query SIP TrunksThis post is in response to a query I received on Twitter:
@ucguerrilla - Would you have a SQL query in your toolbox to list SIP trunks with ip address, or point me in the right direction?This is an interesting question because the tables you need to look at may not be as obvious as seen with other queries where we need to join tables. So, lets take a look at what is involved with this query and possibly touch on some related queries.
Read more 6 comments: Labels:Cisco Systems,Collaboration,CUCM SQL Query,Query_Series,SIP Wednesday, October 14, 2015 Installing Cisco RTMT 10.5 on Apple OS XCould you re-post the ciscomonkey.net article covering installation of RTMT on OS X? is a request I receive at least once a month. Well,the short answer to the question is: no, I cant repost the original content. I wasnt the original author and I am not willing to post someone elses content without their explicit consent. I doubt@ciscomonkey would mind but it still isnt cool.
That said, I have an obligation to my readers and there have been enough changes to the RTMT installer to warrant revisiting the whole process. This article provides an updated step-by-step procedure for installing RTMT on Mac OS X. The procedures cover the most recent Cisco UC applications.
Read more 22 comments: Labels:Mac,RTMT,Troubleshooting,Unified Communications Tuesday, July 21, 2015 Centrally Refreshing Jabber Contact Photos in MRA DeploymentsI have assisted several customers with Jabber deployments lately. Almost all of them driven by the desire to implement Mobile and Remote Access (MRA). Provisioning MRA is not the topic of this article. Instead, I wanted to touch on an operational task that has annoyed me for some time.
The issue is with caching of Jabber contact photos. Windows and Mac Jabber clients are coded to cache various things. I assume this is an effort to minimize network transactions and optimize client performance. One of the elements cached are contact photos. I have no problem with caching but, in my experience, the issue is that old contact photos tend to be permanently cached and I cant easily (i.e. centrally) force a refresh.
I played around with some options and found a method that worked in some test environments and my own production environment. Maybe this will work for others. I would be interested in hearing about other options. Please use the comments to enlighten me and others!
Read more 2 comments: Labels:Collaboration,CUCM,Jabber,Troubleshooting,Unified Communications Monday, July 20, 2015 Heads Up, Issues with UCM SIP Processing on 10.5(2)SU2 and 11.0Users that recently downloaded Cisco Unified Communications Manager (CUCM) 10.5(2)SU2 [10.5(2.12900-14] or CUCM 11.0 [11.0(1.10000-10)] may have received an email from Cisco alerting them that these versions have been deferred due to some serious defects. If so, then good for you. If you ignored the e-mail then you receive the wag of the finger.
Maybe, you are managing a system affected by the defects we are going to discuss but you werent the one to download the files. Well, in that case, you wouldnt have been alerted. In all cases, if you have installed 10.5(2)SU2 or 11.0 and are running SIP then you want to heed the warnings and look at applying the appropriate fixes.
Read more 3 comments: Labels:Basic Tips,Collaboration,CUCM,Troubleshooting Thursday, April 2, 2015 Using SQL To Survey Phone Station Line AppearancesA reader comment on one of the entries in the SQL Query series asks the question:
I have multiple lines associated to the same phone and im trying to write a query to get only Line [1] main line ,any help please ??We talked about querying line appearances associated phones in one of the early installments. Now we want to turn some extra knobs to focus on specific data views. I want to provide an example query to address the readers question and also touch on another, related query to show an example of how we can findanomalous data in our UCM solution.
There are lots of ways to look at Device/Line associations. Especially if you get into the business of identifying user/line and Directory URI associations. We wont get into all of that in this installment but I think it is a good thread to follow. So, lets consider this a Part 1 for the time being.
Read more 8 comments: Labels:CUCM,CUCM SQL Query,Query_Series Older PostsHomeSubscribe to:Posts (Atom)Welcome!My name is William Bell (CCIE #38914) and I am a Senior Consultant and Practice Lead with Chesapeake NetCraftsmen. My area of expertise is Cisco Unified Communications (UC) and Collaboration. I have worked with UC and Collaboration solutions and products for over 10 years.
My objective with this blog is to share my independent interpretation on designing, deploying, and maintaining UC and Collaboration solutions.
Thank you for visiting the site. Please, keep your hands and arms inside the vehicle at all times and enjoy the ride.
-Bill (@ucguerrilla)
Collaborating ...one banana at a time
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