Live Enterprise - SaaS, Enterprise 2.0 & Cloud Computing

Time 2020-12-08 20:04:50

Web Name: Live Enterprise - SaaS, Enterprise 2.0 & Cloud Computing

WebSite: http://www.liventerprise.com

ID:127872

Keywords:

SaaS,Enterprise,Live,

Description:

Enterprise 2.0 News Add Newsultimate.ai scores $20M for a supportive approach to customer service automationDecember 03, 2020Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding. The startup’s flagship claim for the data-ingesting bot-builder platform is it’s capable of automating up to 80% of customer support interactions. The focus, as tends to be the case for all these customer service conversational AI plays, is freeing (human) support agents from dealing with dull, repetitive stuff — so they can apply their (less limited) skills to more complex, consultative or emotionally demanding customer queries.Fylamynt raises $6.5M for its cloud workflow automation platformDecember 03, 2020Fylamynt, a new service that helps businesses automate their cloud workflows, announced both the official launch of its platform as well as a $6.5 million seed round. At first glance, the idea behind Fylamynt may sound familiar. Workflow automation has become a pretty competitive space, after all, and the service helps developers connect their various cloud tools to create repeatable workflows. We’re not talking about your standard IFTTT- or Zapier -like integrations between SaaS products, though. The focus of Fylamynt is squarely on building infrastructure workflows. While that may sound familiar, too, with tools like Ansible and Terraform automating a lot of that already, Fylamynt sits on top of those and integrates with them.Salesforce announces new Service Cloud workforce planning toolDecember 03, 2020With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. To help answer that problem Salesforce is developing a new product called Service Cloud Workforce Engagement. Like many Salesforce products, this one is made up of several key components to deliver a complete solution. For starters, there is Service Forecast for Customer 360, a tool that helps predict workforce requirements and uses AI to distribute customer service requests in a way that makes sense. Next up is Omnichannel Capacity Planning, which helps managers distribute CSAs across channels such as phone, messaging or email wherever they are needed most based on the demand across a given channel. Finally, there is a teaching component that helps coach customer service agents to give the correct answer in the correct way for a given situation.Welcome raises $6M to help your company hire and keep employeesDecember 03, 2020Welcome, the HR software that helps organizations make and close offers to new candidates, announced the close of a $6 million seed round. Welcome is also launching a new product today called Total Rewards, which helps not just new candidates but also existing employees get a complete, easy-to-understand picture of their compensation, across salary, benefits, equity, etc. Welcome allows companies to organize their compensation offers based on level and position, and deliver that information digitally to candidates in a way that makes sense. The startup integrates with a variety of other software providers, including Slack, Lever, Greenhouse, ADP and Justworks to name a few, simplifying onboarding for Welcome clients and bringing a broad array of information into one place.Salesforce applies AI to workflow with Einstein AutomateDecember 03, 2020Salesforce announced Einstein Automate, a new AI-fueled set of workflow solutions. Einstein is the commercial name given to Salesforce’s artificial intelligence platform that touches every aspect of the company’s product line, bringing automation to many tasks and making it easier to find the most valuable information on customers, which is often buried in an avalanche of data. Salesforce is also bringing into the mix MuleSoft, the integration company it bought for $6.5 billion in 2018. Instead of processes like a mortgage approval workflow, the MuleSoft piece lets IT build complex integrations between applications across the enterprise and the Salesforce family of products more easily.Google acquires Actifio to step into the area of business continuityDecember 03, 2020Google has acquired Actifio, a data management company that helps companies with data continuity to be better prepared in the event of a security breach or other need for disaster recovery. The deal tees Google up as a competitor against the likes of Rubrik, another big player in data continuity. Google describes the startup as as a “leader in backup and disaster recovery” providing virtual copies of data that can be managed and updated for storage, testing, and more. The fact that Actifio covers data in a number of environments — including SAP HANA, Oracle, Microsoft SQL Server, PostgreSQL, and MySQL, virtual machines (VMs) in VMware, Hyper-V, physical servers, and of course Google Compute Engine — means that it also gives Google a strong play to work with companies in hybrid and multi-vendor environments rather than just all-Google shops.Salesforce buys Slack for $27.7BDecember 02, 2020Salesforce, the CRM giant, is acquiring Slack in a $27.7 billion megadeal. The new deal also puts Salesforce more on par — and in competition — with its arch rival and sometime friend Microsoft, whose Teams product has been directly challenging Slack in the market. Microsoft, which passed on buying Slack in the past for a fraction of what Salesforce is paying today, has made Teams a key priority in recent quarters, loathe to cede any portion of the enterprise software market to another company. What really has set Slack apart from the pack, at least initially, was its ability to integrate with other enterprise software. When you combined that with bots, those intelligent digital helpers, the company could potentially provide Salesforce customers with a central place to work without changing focus because everything they need to do can be done in Slack.GoSite snags $40M to help SMBs bring their businesses onlineDecember 01, 2020GoSite, that helps small and medium enterprises build websites, and, with a minimum amount of technical know-how, run other functions of their businesses online — like payments, online marketing, appointment booking and accounting — has picked up $40 million in funding. GoSite is, in a sense, a play for more inclusivity in tech: its customers are not companies that it’s “winning” off other providers that provide website building and hosting and other services typically used by SMBs, such as Squarespace and Wix, or GoDaddy, or Shopify. Rather, they are companies that may have never used any of these: local garages, local landscapers, local hair salons, local accountancy firms, local dentists and so on.The Best Business Software 2020Office softwareDocument editors, Email, browsers, file storage...Team workProject management, group chat, intranet portals, wiki...CommunicationsMessengers, PBX, telephony, videoconferencing...Sales and ServiceCRM, call-centers, presentation, support software...MarketingMarketing software, SEO, Ads, email-marketing, webinars...Website and e-StoreWebsite builders, CMS, web-analytics, merchant services...AccountingAccounting software, warehouse management, ERP...Content managementECM software, Archives, Document management software...Talent managementHRM, recruiting software, job sites, freelance marketplaces...Personal productivityTo-Do organizers, calendars, notebooks, news reading apps...IT and SecurityIT Service Desk, antiviruses, cloud management...Industry solutionsRetail, restaurant, hotel, beauty salon, medical practice...

TAGS:SaaS Enterprise Live 

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