Cruise FAQs | Top Cruise Questions Answered | PO Cruises

Time 2021-05-06 18:13:43

Web Name: Cruise FAQs | Top Cruise Questions Answered | PO Cruises

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AccessType your question hereSearchPage 1 of 1Before you sail Miscellaneous Ceremonies at sea Going ashore Flights Life on board 0 ResultsFilter ByFilter By Close before-you-sailluggagemiscellaneousinformationdocumentationenvironmentalfood-and-drinkdiningEmbarkationBack-to-back cruisesEmbarkation timingsLuggageParkingTransfersFacilitiesBookingprocessYour accountLoyaltyShore excursionsBooking processInsurancePromotions and discountsPaymentGiftsInformationShopping basketTicketsYour accountloyaltyPaymentYour detailsWishlistLoyaltyyour-accountinternettimingsMiscellaneousBenefitsMailingsInformationCar parkingDisembarkationDisembarkationTransfersLuggageYour detailsUpdate your detailsCancellationProcessDocumentationPassports and visasRe-sendSalon and beautyRestrictionsSpaBookingsCruise terminalsReset FilterApply FiltersApply FiltersReset FilterQuestion Do I have to check in twice for a back to back cruise? Answer There is no need to disembark if you are doing back to back cruises. Simply visit Reception to re-register and activate your on board account for the second cruise.You can of course, disembark in Southampton should you wish, to take in the sights or do a little shopping before returning to the ship and setting sail on your second cruise.In the interests of safety on board, you will be asked to attend both muster drills at the beginning of each cruise.Question I had to leave the ship early and I left my luggage on board, who do I contact?Answer Any luggage that has been left on board will be landed in Southampton at the end of the cruise and then transferred to the Baggage Handling Company in Southampton,where it will besafely stored in their warehouse until further notice.To arrange delivery or collection please contact 02380 873111 between 8.00am-6.00pm or alternatively, you canemail: info@thebaggagehandlingcompany.com.Please note, delivery charges are the responsibility of the guest.Question What should I do if I find my luggage has been damaged?Answer As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company. Question I had to leave the ship early and my car is parked in Southampton, who do I contact to arrange collection?Answer If your car is parked at Cruise and Passenger Services, please contact them directly to arrange a convenient time for collection.CPS - 0345 071 3939info@cruiseparking.co.ukIf you are unable to collect your car on your original disembarkation date, please be reassured that your car will be safely stored in the car park until you are able to make further arrangements. Question Is a transfer provided if I have sailed out of one terminal and returned into another?Answer We do not arrange transfers between the different terminals in Southampton. If you have arranged car parking with Cruise Passenger Services, they will deliver your car to the terminal you are returning to. Question What happens to my luggage at the end of the cruise? Answer On-BoardOn your final night on-board you will be asked to pack your luggage and leave it outside your cabin.We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your cabin and will be waiting for you to identify and reclaim in the cruise terminal. In the Cruise TerminalArriving into Southampton:Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.  When travelling on a back to back cruise:The Deck Manager will co-ordinate with you and provide assistance to move your luggage from one cabin to another.  Your clothes from the wardrobe are transferred on a clothes rail so that there is no hassle of packing and unpacking.Fly-CruisesIf you are travelling on one of our fly-cruises, please visit the question - On a fly-cruise how do I get my baggage between the aircraft and the ship? Question Can I send my luggage home?Answer We do not offer this service however, you can contact a courier and make your arrangements directly through them. Question Can I check my loyalty club level on line?Answer Yes, by logging into 'Your Account'you can regularly check on your points or total nights spent on board.It is not possible to register an email address more than once on the site, for example if a husband and wife share an email address they will only be able to register online using one of theirUnique Reference Numbers.Once signed in by clicking on 'Your Cruises' you will see a list of P O Cruises taken, your points total and tier level.Question What is The Peninsular Club?Answer We are honoured to welcome so many loyal passengers back on board time and again and so we are delighted to be able to reward our most regular passengers through our loyalty club, The Peninsular Club.Every night you spend on board with us you are earning points to increase the rewards you enjoy next time you holiday with us.For more information, please visit our dedicated page,The Peninsular Club.Question How can I find out my points total and my tier?Answer If you would like to keep a regular check on your points and total nights spent on board then simply visit 'Your Account'where you can obtain and update information.When travelling on board you can visit your Loyalty Manager.Question Will I receive my Peninsular Club benefits if I receive a discount off of my cruise fare?Answer Peninsular Club points will be awarded as standard, except in cases where passengers are travelling as a guest of P O Cruises, are working on board or where the cruise is booked under a special concessionary rate.Question How can I change my address?Answer If you have a future booking then please visit 'My P O Cruises'where you can make the amendments.However, if you do not have a future booking please visit the 'Your acount' pageand once signed in you can amend your address under the 'manage your details' tab. Please note you will need to register for an account the first time you use the online members area.Alternatively please call the Customer Contact Centre (please see our website for contact details) who will be able to make the amendments to your records.Question I have travelled with P&O Cruises once before, do I qualify for membership in The Peninsular Club? Answer For each night you spend on board, we award you 10 loyalty points which are applied at the end of your cruise. Once you have 150 points (by spending at least 15 nights on board), you automatically become a Pacific Tier member of the Peninsular Club. As the number of nights you spend on board with us increases over subsequent holidays so, too, does your tier status.Please see our Peninsular Club page for full information about the tiers and each of their benefits.Question Can each passenger in my cabin register a different credit card?Answer Yes. You can register a different credit card for each passenger, or just use one card for all members in your party. The value of your on board account(s) will be automatically charged to the registered credit card(s) at the end of your cruise.Question Who is the Chief Executive Officer of Carnival UK?Answer Josh Weinstein is the Chief Executive Officer (CEO) of Carnival UK.All correspondence should be directed to either Guest Relations or directed to Josh Weinstein's PA Kate Holloway.Question What can I buy on board or use my on board spending money against?Answer A P O Cruises holiday is a truly bespoke experience. And, on top of the enchanting destinations, sumptuous food, dazzling entertainment and attentive service that’s all included, there are lots of ways to further personalise your holiday for a little extra.Join a shore experience and discover your perfect adventure. From wine tasting in idyllic vineyards and sightseeing in art-drenched cities to hands-on cooking classes and adrenaline-fuelled action sports – there’s an unforgettable experience with your name on it.Fancy an extra special meal to celebrate a certain occasion? Reserve a table in one of our Select Dining restaurants. Or if you’d simply like to spoil yourself, you could indulge in a soothing treatment at the Oasis Spa or do a little duty-free shopping in the on-board shops. And don’t forget, when on board you can treat yourself to all this, and more, using on-board spending money.On-board spending money may be used against:Items purchased fromany of theshopsSpa, salon treatments and services(when booked on-board and not prior to embarkation viaMy P O Cruises)Photography prints, products, workshops and servicesLaundry dry cleaningInternetandtelephonechargesShore Experiences(when booked on-board and not prior to embarkation viaMy P O Cruises)Beveragesfrom the bar and restaurants (where applicable)Drinks packages(when booked on-board and not prior to embarkation viaMy P O Cruises)Restaurantcover charges(when booked on-board and not prior to embarkation viaMy P O Cruises)Artwork from the GalleryGift items such as Celebration Packages, flowers and cakes (when booked on-board and not prior to embarkation)On-board spending money may not be used against:Purchasing Shore Experiencesprior to embarkation viaMy P O CruisesPurchasing restaurantcover chargesprior to embarkation viaMy P O CruisesPurchasing Spa treatments and services prior to embarkation viaMy P O CruisesVisasthat require paymentMedicalcharges(including services, prescriptions andsupplies)Cash backAs full or partpayment against a future cruise or charter flightseat reservations and upgrades.Ad hoc gratuitiesForeigncurrencyon-board gaming (including thecasino)*Charitable donationsShore Experience cancellation charges*With the addition of the Arcade on board Ventura, this falls under thejurisdiction of the casino, therefore the use on on board credit is not permitted.Please note on-boardspendingmoneyis non refundable and no cash alternative available. It may not be spent prior to embarkation.Gift creditis deducted from on-board account totals, prior to any applicablePeninsular Club discount.For example: If you on-board account total is £150 and you have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.Question Can I pre purchase a dining venue for all cruise durations? Answer Yes, if you are purchasing a Select Dining venue via Cruise Personaliser you have the option to select the date and time that you wish to dine. If pre purchasing viaour Customer Contact Centre (please visit our website for contact details) you may only pre purchase for cruises of eight days or more. You will only be able to pre purchasing the cover charge and select a date and time once you are on-board.Question What are the alternative dining venues on board?Answer Select dining venuesoffer alternative dininglocations during your time on-board.A specific style of cuisine such as Indian at Sindhu on Azura is available to you or for a more intimate experience, why not try The Epicurean on Ventura.The Beach House (Evening only); on-board Aurora, Oriana, Azura, Britannia VenturaThe Beach House offers great ocean views to go along with a casual menu of grills and seafood. Fun and informal, it is a great option for families. When the sun is shining, there's also the opportunity to sit outside on the terrace.The Epicurean - on-board Azura, Britannia VenturaThe Epicurean celebrates fine dining traditions of the past, combining them with contemporary presentation and the very best ingredients. With time to thoroughly appreciate each course, you can relax and revel in the restaurants special atmosphere.The Glass House; on-board Aurora, Azura, Britannia and VenturaIf you enjoy a glass of wine with your meal you'll want to visit to The Glass House.On the venue's signature menu, every course will come with the option of a different glass of wine, expertly matched by our expert, Olly Smith. With a handsomely stocked wine cellar and mouth-watering daytime and evening menus, The Glass House will be a relaxed, informal haven of good food and fine wine. What's more, selected bottles will be available by the glass, so there's no need to order the whole bottle to sample a particular vintage.The Horizon Restaurant - on-board AuroraThe Horizon Restaurant which is 24 hours, an informal self-service restaurant, is located in the aft section of Lido Deck.It has easy access to the surrounding decks and facilities. This large eatery opens early and provides full English breakfasts, extensive buffets for lunch and afternoon tea. With walls covered in vibrant modern murals, this colourful, light and airy room has a casual atmosphere, and at 80 feet above the water line, The Horizon Restaurant affords spectacular sea views. In the evening, softer lighting and the opening of a dance floor transform The Horizon Restaurant into the perfect venue for a themed dinner.Sindhu; on-board Azura, Aurora, Arcadia, Britannia, Oriana and VenturaSindhu showcases an elegant fusion of Indian and British cuisine featuring sublime flavours.Ocean Grill; on-board ArcadiaMarco Pierre White is famous for his attention to detail that creates stunning dishes and equally impressive dining areas.Ocean Grill continues his exceptional standard; expect dishes like baked Portobello mushroom with spinach leaf and pecan salad and salt marsh lamb rack with dauphinoise potatoes, crushed minted peas and a romarin scented jus. And of course no self-respecting grill would be complete without succulent steaks; ours come from Casterbridge Grass-fed English beef, dry aged for a minimum of 28 days.The Limelight Club (adult only) - on-board BritanniaLocated on Deck 5.Reigniting the tradition of the supper club, The Limelight Club brings you a dining experience that has more than great food on the menu..... you will be treated to an exclusive performance by very special guest.**Please note The Horizon Restaurant will feature the Beach House Menu.Pre Booking Select Dining VenuesYou can pre purchase a table, selecting the date and time, at one of the on-board Select Dining venues on-board each ship.Bookings can be made through Cruise Personaliser around three months prior to embarkation and for any duration of cruise.Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.Question What are the restaurant opening hours?Answer Please note all times may vary, particularly on port days information will be provided in your Horizon newsletter which is delivered to your cabin each evening. Please refer to your copy of ‘Horizon’.Where indicated, it is possible to pre book a restaurant for dinner viaMy P O Cruisesaround three months prior to embarkation.Please note that charges apply for Select Dining and Room Service.Question Can I book a table for two people in the restaurant?Answer Tables for two people in any of the main dining rooms are on a request only basis. Tables in select dining venues are allocated on a first come, first served basis and we will always try to accommodate a table suitable for your requirements. In buffet restaurants, you are free to sit atany table withsuitable availability. Pre booking Select Dining venues You can pre purchase a table, selecting the date and time, at one of the on board Select Dining venues. Bookings can be made through Cruise Personaliser at around three months prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.Question What restaurants are on each ship?Answer There are 6 restaurants on Arcadia . The main restaurant is the Meridian Restaurant which is located on Prom Deck. The buffet restaurant is Belvedere which can befound on Lido Deck. You can also enjoy light snacks from two restaurants; Neptune Grill on Lido Deck and Cafe Vivo locatedon Prom Deck. Select dining venues, offering a more intimate dining experience include; The Ocean Grill which is on F Deck and Sindhu by Atul Kochhar located on Sky Deck; please note there are cover charges at this restaurant. There are 7 restaurants on Aurora . The main restaurants on Aurora are both located on E Deck. These restaurants are The Alexandria Restaurant and The Medina Restaurant. Therestaurant for buffet diningis The Horizon Restaurant, which can befound on Lido Deck. Select dining includes two restaurants. These are the Beach House on Lido Deck and The Glass House found on D Deck. Please note there are cover chargesat these select dining restaurants. If you are looking for a light snack, you can visit the Sidewalk Cafe which also features a Costa and a 'Grab and Go' counter on Lido Deck. There are 10 restaurants on Azura . The main restaurants include The Peninsular Restaurant and The Oriental Restaurant which are located on F Deck, TheMeridian Restaurant can be found on P Deck. There are also buffet restaurants, Verona and Venezia which are on Lido Deck. Alternate dining areas available, include; The Beach House (evening only) Sindhu and the Glass House which are located on Prom deck and Epicurean is found on Sun Deck. Please note there are cover chargesfor these alternative dining venues. For lighter options, there is also a Pizzeria and Grill located on Lido Deck. There are 10 restaurants on Britannia The main restaurants are The Meridian and Peninsular which offer Freedom dining and The Oriental which offers Club dining. Located on decks 5 and 6. You can enjoy buffet dining in The Horizon or opt for light snacks at the Grab and Go outlets on deck 16. The Market Cafe by Eric Lanlard on deck 5 For select dining, you can visit The Beach House on Lido deck, Sindhu and The Glass houseon deck 7 or our fine dining restaurant The Epicurean deck 16, Lido deck. Please note there are cover charges at these restaurants which will be confirmed near to Britannia’s launch. There are 12 restaurants on Ventura . On Ventura, there are three main dining restaurants. These are The Cinnamon Restaurant found on P Deck ,The Saffron Restaurant and The Bay Tree Restaurant both located on F Deck. There are two buffet restaurants on Ventura, these are The Beach house and The Waterside. These are both located on Lido Deck. Select restaurants include Epicurean on Sports Deck, Sindhu and The Glass House both found on Prom Deck. Please note there are cover charges ateach of theserestaurants. For light snacks, Tazzine located on P Deck, Frankie's Grill and Frankie's Pizzeria both found on Lido Deck. Pre Booking Select Dining venues Bookings can be made through Cruise Personaliser from around four months prior to embarkation and for any duration of cruise. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining. All prices are subject to change andare per person, per occasion dining in a Select Dining restaurant. Please note:Select Dining venues can be very popular restaurants with a high demand for bookings. If you feel you may be unable to meet your dinner reservation, please notify us at least 24 hours before the time of your booking, to avoid the cancellation charge. A cancellation charge will not be applied if transferring to a different time / date. Booking On board You can also make your reservation once on board by speaking to the Maître d of the Select Dining venues.Question Can I book a taxi on board?Answer Yes, it is possible to arrange a taxi in some ports of call. Alternatively we offer an exciting range of Shore Excursions which can be pre booked via Cruise Personaliser or booked via the tours desk on board. Port of Call If you wish to book a taxi for a port of call you are visiting, please speak to the Reception desk. It is not always possible to pre book a taxi in all ports of call, reception will be able to confirm if this is possible or if there will betaxis along the quay side. Alternatively our Shore Excursions Team on board may also be able to arrange a private car booking for you, please enquire once on board. Southampton Please speak to reception who will be able to arrange a collection for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.Question Does everyone on a booking receive pre cruise information? Answer Pre cruise information is only sent to the lead guest of a booking made under the P O Cruises Select Fare and should be received approximately 8/9 weeks prior to departure.If there are two guests who live at different addresses against one booking reference, an additional copy can be posted to guest two, to request this please contact the Customer Contact Centre (please visit our website for contact details).Please note guests travelling on an Early Saver Fare, Late Saver Fare or other promotional fares will not receive the pre cruise information via post, all of the relevant information can be found in this website.Question How do I modify a booking online?Answer Once you have made your booking you can only cancel your order through this website. If you want to make any amendments to any products you must cancel and rebook.Question Can you re-send my pre cruise documentation?Answer Pre cruise information is sent to the lead guest approximately 8-9 weeks prior to departure. All pre cruise information is also accessible via Cruise Personaliser approximately 12 weeks prior to departure. Please note, this will only be sent via post for guests booked on the P O Cruises Select Fare.UK bookings made on an Early Saver, Late Saver and other promotional fares can access pre cruise documentation via Cruise Personaliser only and will not receive a paper version as per the terms and conditions of these fares.Should you wish, you can request another copy to be sent to you (excluding those on Early Saver, Late Saver and other promotional fares) by calling our Customer Contact Centre (please visit our website for contact details).If your booking is with a travel agent, please check with them to see if it has been sent to your travel agent.Question How can I add items to the Wishlist on Cruise Personaliser?Answer Items that can be added to your wish list will have an ‘Add to Wishlist’ button available.Simply select 'Add to Wishlist' and the item will be applied to your wish list. To view your entire wish list select 'Wishlist'.Question How do I add items to my shopping basket on the Cruise Personaliser? Answer If an item can be purchased you will see a green button displayed near the item that reads 'Add to shopping basket.'If this button displays, simply click on the button and the item you have selected will be waiting for you, in your shopping basket ready for when you proceed to payment. Please note you have a time limit of two hours to finalise your purchase.Please visit the Cruise Personaliser.Question When do E-tickets become available? Answer E-Tickets become available to download on Cruise Personaliser, approximately 40 days prior to departure.Your E-Tickets will only be available once a cabin has been allocated. If you have booked on an Early Saver, Late Saver or any other promotional fare, your cabin can be allocated at anytime. Once the cabin has been allocated an email will be sent to all guests with an email address on the booking to inform you that your E-Ticket is available to download.Question Why have I not received my pre cruise information including E-Tickets and luggage labels?Answer A pre cruise information booklet which contains luggage labels is posted approximately 8-9 weeks prior to departure* and E-Tickets are available to print from Cruise Personaliser approximately 40 days prior to departure. E-Tickets will become available to print once your personal immigration details have been completed and your cabin number has been assigned.*Pre cruise information booklets are posted to Select Fare bookings only.If you have opted to access your pre cruise information electronically either by selecting to download your holiday information via Cruise Personaliser or by booking an Early Saver, Saver or other promotional fare then you will not receive your pre cruise information via post, you can print this information, along with your E-Tickets and luggage labels from Cruise Personaliser as per the terms and conditions of the fare.If you have any questions please call our Customer Contact Centre (please visit our website for contact details).Question Will I need a visa?Answer Together with our preferred visa provider CIBT we are pleased to provide you a simple online solution to all your World Cruise visa requirements at www.cibtvisas.co.uk/pocruises. The online portal will provide you with: Detailed visa information specific to your cruiseDetails of required documentation needed to support your applicationsApplication forms available for you to print out and send to CIBTPlease note the online portal will replace our previous postal information pack and this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations.  Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.Visa requirements for British Citizens in possession of a full British Citizen PassportThe below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some British Isles passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.CIBT are experts in visa and passport arrangements and can provide visas online at www.uk.cibt.com/pocruises or by phone 0207 620 6487.Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account. Visa Information - Your ResponsibilitiesPlease note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:Important InformationWhen applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa. Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.* Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.For all other countries, please contact the relevant embassy for details.Visas obtained on arrival:CountryApproximate cost (where applicable)EgyptNo chargeNo chargeVisa application time scalesVisa time scales may be longer during periods such as Christmas and/or when embassies are closed.  In addition, your own personal circumstances may affect timescales quoted.  We recommend that you obtain your visa as early as possible.DisclaimerVisa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure.  The information provided on this site was correct at the time of publishing and is subject to change at any time.  It is your responsibility to travel with the correct travel documentation.AustraliaIf your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia.Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy. CanadaBritish citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA).Entry requirements for other methods of travel (land, sea) have not changed.  If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises.However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.Cape VerdeIf arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel. ChinaA 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply:Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency.The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel.If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China.Hong Kong Land Tours - Guests embarking or disembarking in Hong Kong after (or before proceeding with) an overland excursion into China must apply for a Chinese tourist visa prior to arrival. Coastal guests who travel from Hong Kong to Shanghai only (starting their holiday in Hong Kong and finally disembarking in Shanghai) are required to obtain a Chinese visa and are not able to make use of any visa waivers.All guests must bring a photocopy of the photograph/personal details page of your passport.Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa.Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met:Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside ChinaYour arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents)Shanghai Pudong international airportShanghai Hongqiao international airportShanghai railway stationShanghai Wusongkou international cruise terminalShanghai port international cruise terminalNanjing Lukou international airportHangzhou Xiaoshan international airportRemember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa.Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa.Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour. Dominican RepublicIf entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained. EgyptA Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa. IndiaGuests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by P O Cruises. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html.Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding. Please note: P O Cruises require all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason. An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive. Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day. OmanVisa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp. South AfricaAlthough visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, P O Cruises strongly suggest you obtain a replacement passport before applying for your visas.Parents travelling with children into or out of South Africa  will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs.  Sri LankaIf you are starting or ending your holiday in Sri Lanka, an Electronic Travel Authorisation (ETA) must be obtained online (www.eta.gov.lk) prior to arrival/departure. A fee will apply if obtaining a Tourist ETA.If you are visiting Sri Lanka as part of your cruise itinerary (arriving and leaving Sri Lanka with the ship), you are required to obtain a Transit ETA online (www.eta.gov.lk). A Transit ETA  is free of charge. Please note, the Transit ETA confirmation states that you may only transit and are not permitted to enter Sri Lanka. This is acceptable for cruise lines as you are classed as 'in transit' providing you enter and leave Sri Lanka with the ship. This will not restrict you in going ashore during the call. When completing your application, please note the following: Port of Departure is the previous port you are scheduled to visit prior to arrival in Sri Lanka Final Destination is the port where you will be ending your cruise Vessel Number is the cruise number  Address in Sri Lanka is the ship name (if applying for a Transit ETA) St Petersburg, RussiaIf you are planning to stay on board whilst in St Petersburg or if you are participating in an organised P O Cruises shore excursion, we will arrange a group visa to cover you for the duration of your excursion/time on board:If you intend to go ashore independently in St Petersburg, a Russian visa is required. To apply for a Russian Tourist Visa, you must possess a visa support letter to accompany your application.   All persons now applying for a Russian visa, with the exception of those  under the age of 12, will now be required to attend one of two application centres to have their bio-metric data (fingerprints) captured as part of the visa application process.This is not optional; any person refusing to undergo this procedure will not be issued a visa.Bio-metric data will not be stored and subsequent applications for visas to this destination will unfortunately require the traveller to once again have to travel to have their fingerprint data captured.  Edinburgh and London are the nominated locations of the two Visa Applications Centres where bio-metric data will be taken. There is no formal appointment system and applicants will be required to turn up on a first come first served basis. Russian Tourist visas can be obtained through the Russian embassy or through our recommended visa provider CIBT. To apply for your visa and / or support letter through CIBT please contact 0207 620 6487 or visit www.uk.cibt.com/pocruises. TurkeyCruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required.To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visaGuests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey.Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued. United Arab EmiratesTransit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport. United States of America (and territories)International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday. Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta.  A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$14.00, this is subject to change at any time.  All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service.Please note a biometric passport  is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information.British Subject* passport holders are required to obtain a full US visa prior to travel.   * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject  Question What time can I check in and embark from?Answer We want your holiday to get off to a great start with quick and easy check-in and embarkation.Southampton departuresDue to the large number of guests embarking our ships, we operate a staggered check-in and embarkation process. You will be allocated an Arrival Time which can be found on your e-ticket. To ensure you spend less time in the terminal and more time on board, we kindly ask that you adhere as closely as possible to your allotted Arrival Time.The earliest Arrival Time is at 12.30pm, which is reserved for our Ligurian Tier and suite guests (see below). The latest time you can check in is one hour before the ship departs.Priority will be given to those who arrive at their allotted time. You are welcome to arrive earlier of course, but if you do we will ask you to make yourself comfortable in the terminal until we are able to check you in. This may well be before your allotted time, we promise we won’t make you wait around unnecessarily.Arriving by coachGuests arriving on our preferred partner, Intercruises coaches will be issued with a separate colour card before leaving the coach. This group letter will be called forward to check-in usually within 20mins of entering the terminal.Any guestarriving on Eavesway or any other coach service, will be viewed as independent and given a coloured card according to their e-ticket arrival time. For example, if they have 15:00 on their e-ticket and they arrive at 13:00, we will give them a red card and they will be called forward as soon as we are able to slot them in. This doesn't necessarily mean they will wait until 15:00 but we should be clear that they will have a wait and will see otherguests who have earlier e-ticket arrival times called forward to check-in ahead of them.Peninsular Club BenefitsIf you are a suite guest or a Ligurian Tier guest, you will enjoy early embarkation and will be allocated the first possible Arrival Time of 12.30pm. You will also have the use of an exclusive hospitality area within the cruise terminal, serving complimentary refreshments and snacks.In addition, we're delighted to tell you that from now on, all Baltic and Caribbean Tier guests will be given an early Arrival Time of 1pm. You may find that there is a different time on your e-ticket, but we're working to correctthis issue.In the meantime, Baltic and Caribbean Tier guests are welcome to arrive at the cruise terminal from 1pm, regardless of the time on your e-ticket, and we will check you in straight away.Fly-cruise departuresIf you are flying out to meet your ship, then you will find no Arrival Time on your e-ticket. On arrival at the airport in the destination, you will be met by one of our representatives and transferred to the ship.E-ticketYour E-ticket can be downloaded via theCruise Personaliserapproximately 40 daysprior todeparture. Please note that you will not be able to download your e-ticket until you have been allocated a cabin.· Bookings made on theP O Cruises Select Pricewill have their cabin allocated approximately 42 days prior to sailing. Should you make a booking after this date you will be allocated a cabin where possible between approximately 28 – 16 days prior to sailing, in some cases a cabin is not yet available and these will be berthed between 16 and 1 day prior to sailing.· Bookings made on theEarly Saver Farewill have their cabin allocated where possible approximately 42 days prior to sailing,in some cases a cabin is not yet available and these will be berthed between 16 and 1 day prior to sailing.· Bookings made on theSaver Farewill have their cabins allocated where possible approximately 16 days prior to sailing, in some cases a cabin is not yet available and these will be berthed between 16 and 1 day prior to sailing.Question Is there a fee for using a credit card?Answer The legislation related to the charging of credit card fees changed on 13 January 2018.As a result, guests will not be charged a credit card fee on payment transactions made from 11 January 2018.Question Can I make a partial payment online?Answer Yes, you are able to make a partial payment. You can make paymentsonlinehere whereyou can choose whether you want to pay the full balance or a different amount of your choosing.Question I haven't made my booking directly, how do I pay my balance?Answer If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.Question Can I use a different payment card to the one I used to pay my deposit?Answer Yes, you can use a different card to the one you used to pay your deposit.Please see the question What method of payment is accepted?Question What method of payment is accepted?Answer You will be asked to pay a deposit at time of booking. For some of our fares, full balance may be requested at time of booking.We accept Mastercard, Visa, American Express and Diners Club International cards. We do not accept Solo, Maestro, JCB, or pre paid cards.We must receive the balance of your fare no later than 90 days before departure*. If you are booking through a travel agent they may request payment of the balance in advance of this date in order to ensure that your monies reach us by the balance due date. If we do not receive the balance by the due date, we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit.*Please note, for cruises departing on or before 30 June 2020 the balance due date is reduced to 30 days. This policy modifies the cancellation policy in our Booking Conditions and may be changed or withdrawn at any time without notice.Deposit:A deposit of 15% is required on all bookings.For bookings made within 90 days of departure and some other fare types, the full balance will be requested at time of booking.For our direct guests, you can visit ourwebsite(https://www.pocruises.com/balance), where you can log in and pay your balance via our secure, online, payment facility. This facility is available 24/7, offering a quick and convenient way to pay your balance.If you are unable to pay your balance online please call us. Please visit our website for contact details.If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.Question Can I check in online?Answer P O Cruises recently launched a pilot for you to have the facility to check in for your cruise online. After a successful pilot and in order to enhance the efficiency of the check in process, P O Cruises will be rolling out the enhanced online check in facility which you can complete prior to departure.You will be able to log in and fill out their passport details and also register a payment card for their cruise. You will have the flexibility to register one card for all guests travelling, or a different card for each guest in the booking. We are constantly looking at ways to enhance the guest experience and believe that by enabling guests to check in online prior to departure; this will reduce the time spent in the terminal, allowing you to start enjoying your holiday on board with us even quicker!You will be asked to visit checkin.pocruises.com and enteryour log in details. These are first name, surname, date of birth and booking reference to log in.Once logged in you will need to:Enter Passport information for the guests you wish to check inEnter payment card informationSelect which guests the payment card will be applied to. All children must also have a card added.Guests with passport information completed and a payment card applied to them are now checked in.Download Boarding Pass for completed guests.Question Do cruise fares apply to children of all ages?Answer If you are travelling with children or teenagers our family prices on Azura, Britannia and Ventura offer generous reductions, utilising the extra beds that are contained in a number of cabins. Infants under the age of 2 will also pay a reduced rate, which will remain the same no matter what cabin grade is booked, from Inside cabin, all the way up to a Suite.Family reduction can vary by cruise, please check our Find Book page, call our Customer Contact Centre please visit our website for contact details, or speak with your preferred ABTA bonded travel agent for the reduction amount of a specific cruise.Question Can I purchase something from the shops on board now that I am home?Answer We are unable to sell an item to you if you have disembarked.Question What is your environmental policy?Answer Please see our dedicated Environmental Policy page for more details.Question Will I be charged VAT and can I claim it back?Answer Will I be charged VAT and TAX?Passengers are advised that on intra EU cruises (when all of the ports you visit are inside the EU) government regulations prohibit the sale of duty free items. This means that UK VAT at the appropriate rate will be added to goods purchased in the shops and boutiques. Prices displayed in the gift shop are exclusive of UK VAT. The UK VAT charged will be identified on your receipt. For example, if you are on a Round Britain cruise that only visits England, Ireland Scotland and Wales, duty free items will not be available. If your cruise takes in another port (such as St Peter Port or Gibraltar) then duty free items will be available and UK VAT will not be applied. Can I claim VAT on duty free shopping? You can speak to the gift shop operator on board as they manage the retail export scheme for goods purchased on board by International residents during Intra-EU cruises (non British citizens). On an international cruise, tax will not be added on board and there is no tax to claim back. Purchased goods in an intermediate EU port where local tax is charged passengers needs to discuss that countries claim procedures before they leave that country. You cannot claim in the UK for tax paid in another country.Can I claim back VAT?Each Terminal in Southampton has a TAX refund post-box where guests can drop in their claims.All receipts need to be fully completed with all details and then dropped in the box in an unsealed envelope. Customs clear the box several times a week, stamp all receipts and they then get sent on for reimbursements to the credit card details provided on the claim.The boxes are located between security screening and the air bridge. Therefore you must have the envelope ready when going through check-in and security.P O Cruises have no involvement in this process. You should ensure that all parts of the form are correctly completed (it’s always best to check with retailers when purchasing goods to confirm they participate in the scheme) as corrections cannot be made afterwards. Any issues arising must be taken up directly with HMRC. We cannot help with enquiries on completed forms that have been posted.Our on board retailers have their own arrangements in place for purchases made on taxable cruises and they can assist guests with these specific queries.Question Who is the Chief Executive Officer of Carnival UK?Answer Josh Weinstein is the Chief Executive Officer (CEO) of Carnival UK.All correspondence should be directed to either Guest Relations or directed to Josh Weinstein's PA Kate Holloway.Question Will you still sail to an area affected by political unrest or violence?Answer We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship; we would assess the situation and should it be necessary for the location to be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.The safety and security of our guests and crew is our top priority.Question What information is there on P&O's new ship?Answer We are delighted to announce that P O Cruises is to build two next-generation cruise ships for delivery in 2020 and 2022. They will be the largest cruise ships to be built specifically for British guests.The new ships will exceed 180,000 gross tons and will each accommodate approximately 5,200 guests (lower berths). Through an innovative use of space, the ship will offer an extensive range of dining, entertainment and relaxing features.The ships will be built by Meyer Werft at its shipyard in Papenburg, Germany and will both feature the company’s exclusive “green cruising” design as the first generation of cruise ships to be fully powered by Liquefied Natural Gas, shipping’s most advanced fuel technology, which will significantly reduce air emissions.The number of British passengers taking a cruise in the past five years has significantly increased, boosted most recently by our very successful launch of Britannia in 2015. We know there is still huge potential as more and more people realise the value for money, choice and range of dining and entertainment options available on ships of all sizes. With an amazing range of itineraries, from two days to three months, there is a cruise to suit every budget.These ships will be the largest in the P O Cruises fleet, will have a striking new exterior and interior design and will include the company’s classic and iconic features. We are also developing and exploring new signature guest experiences, details of which will be announced soon.!Question Can I visit the ship whilst it is in Southampton?Answer P O Cruises will not be holding ship visits until further notice.There are no confirmed ship visits at present, however once we have decided what the future ship visit programme will look like; we will of course let our guests know through our usual channels. If you're not already on our mailing list, we'd recommend signing up so you're first to receive news from P O Cruises. Our website is also a good information resource with all the latest up to date information.Question What is the Cruise Industry Passenger Bill Of Rights?Answer The Members of the Cruise Lines International Association are dedicated to the comfort and care of all guests on ocean going cruises throughout the world.To fulfilthis commitment, our Members have agreed to adopt a set of passenger rights which can be found under the Cruise Industry Passenger Bill Of Rights.Question How big is the ship and how many guests can it accommodate?Answer Arcadia is 84,342 gross tonnes and254.13m (833.5ft) long. She has a beam of 32.24m (105.7ft) and a draught 8m (26ft). There are 11 guest decks which contain 1050 cabins, capable of accommodating 2120 guests, who are looked after by 844 crew members.Aurora is 76,152 gross tonnes and272m (892.10ft) long. She has a beam of 32.2m (105.8ft) and a draught: 8.4m (27.55ft). There are 10 guest decks which contain 938 cabins, capable of accommodating 1950 guests, who are looked after by 850 crew members.Azura is 115,055 gross tonnes and 289.6m (951.5ft) long. She has a beam of 36m (118.1ft) and a draught: 8.6m (27.88ft). There are 15 guest decks which contain 1557 cabins, capable of accommodating 3610 guests, who are looked after by 1190 crew members.Britannia is 143, 730 gross tonnes and 329.79m (1082ft) long. She has a beam of 38.4m (126ft) and a draught: 8.55m (28.05ft). There are 15 guest decks which contain 1837 cabins, capable of accommodating 4324 guests, who are looked after by 1398 crew members.Ventura is 116,017 gross tonnes and 290m (950ft) long. She has a beam of 36m (118ft) and a draught of 8.50m (27.88ft). There are 14 guest decks which contain 1557 cabins, capable of accommodating 3571 guests, who are looked after by 1229 crew members.The Beam is the measurement across the ship at its widest part. The Draught is the measurement between the waterline and the bottom of the hull or keel.Question What is a Redress Number?Answer A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watch list and have experienced difficulties during your travel screening when crossing U.S. borders. A Redress Number is a unique number that helps TSA eliminate watch list mis-identification. To apply for a Redress Number go to: https://trip.dhs.gov/.Question Is there a Chiropractor / Physiotherapist on board?Answer There is a doctor on-board who can help with minor ailments and procedures.A range of massage treatments are available from the spa. Guestsshould be reminded that they should have adequate medical insurance before travelling as services from the Medical Team can be expensive.Question How much does it cost to call ashore from the ship?Answer You are able to make telephone calls from the ship to home by calling directly from your cabin telephone, full details of how to dial can be found in your on-board services directory found in your cabin. Charges are £2.49 (subject to change) per minute regardless of where in the world you are calling. Please contact your supplier for details on calling from the ship using your mobile.Question Can I make telephone calls from my cabin?Answer Yes, should you wish to call a friend or family member in another cabin all you need do is dial their cabin number from the telephone in your cabin, free of charge. If they are not in their cabin a voicemail message may be left. Should you wish to call friends or family members back home, this is also possibleQuestion What gifts are available to purchase for those travelling on board?Answer We have a wide range of gifts available on all our ships suitable for all ages, ranging from teddy bears* for the children, to a Grand Occasion Package. Please see our gift brochure for details of all items available. Please note we require a minimum of 72 hours notice to arrange a gift with the exception of flowers where the notice period may vary. If a guest receives a bottle of wine or Champagne as a gift and intend to take this to a restaurant, then they should also take the gift card presented with the bottle to avoid being charged a corkage fee. *Please note that if ordering a teddy bear, a gift voucherwill be placed in the guest's cabin so that they may collect the bear from the shop on-board.Question Can I purchase a gift on any cruise?Answer Gift Collection is available on all cruises and on all ships* and can be booked through our Customer Contact Centre*Please note some gift items are not available on shorter cruises, please check before booking. We require a minimum of 72 hours notice to arrange a gift with the exception of flowers where the notice period may vary.Question If I have cancelled my cruise booking will my gift(s), package(s) and shore excursion(s) be refunded? Answer Should you need to cancel your booking, any pre booked gifts, packages or shore excursions will be refunded when the booking is cancelled. Land Tours and certain shore excursions are non refundable or have different refund terms, therefore please check with our Customer Contact Centre or Travel Agent before making the cancellation. To cancel your booking, please contact our Customer Contact Centre or speak to your local travel agent.Question Is gift credit refundable?Answer No, due to money laundering regulations, by law, we are unable to refund gift credit; it must be spent whilst on board. Please note that gift credit is deducted from on board account totals, prior to any applicable Peninsular Club discount. For example: If your on board account total is £150 and you have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100. Question Do I get a gift confirmation? Answer We do not issue confirmation of gift orders, your bank statement is proof of purchase.Question What is the latest time I can book a gift?Answer We require a minimum of 72 hours notice to arrange a gift (gift ordered can be made pre or mid cruise as long as the order is made 72 hours prior to the date you wish the gift to arrive) with the exception of flowers where the notice period may vary. To place an order please call our Customer Contact Centre please visit our website for contact details. All gifts must be paid for at the time of placing the order via credit card or debit card.Question Can I send a gift to a member of crew? Answer We are unable to send gifts to crew members on-board, including gifts purchased from our Gift Collection Brochure. All gift purchases from the Gift Collection are applied to guestsbookings. We currently have no way of taking payment for a gift for a crew member. Question Where can I find more information about shareholder benefits?Answer Here you will find all the information you need to know in relation to shareholder benefits including:Who should I contact for shareholder queries and/or to apply my benefits to my booking?Who do shareholder benefits apply to?How many shares do I need to receive shareholder benefits?What benefits are available for shareholders?Where can I buy Carnival shares?Who should I contact for shareholder queries and/or to apply my benefits to my booking?Please see details below for all shareholder enquiries.Shareholder BenefitsTeamCarnival UK100 Harbour ParadeSouthamptonHampshireSO15 1STFax. 023 8065 7360*Email:shareholderbenefits@carnivalukgroup.comTo apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail. You will need to include the following details in your communication:Your nameBooking ReferenceSailing dateProvide proof of ownership of Carnival plc stock or securities to Carnival UK. Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents.Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.Proof provided should be most current statement or we can honour the proxy card which is provided to the shareholder once a year around the months of March/April.To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guestssubmit copies rather than any original document, as original documents will NOT be returned.If a Carnival share certificate issued by Equiniti (not Equiniti Shareview) is held, proof of shares will not be required.Simply email your reservation number, share certificate number and full name and address the shares are registered too toshareholderbenefits@carnivalukgroup.comApplications should be made no later than three weeks prior to departure.Applications will not be accepted once on board the shipWho do shareholder benefits apply to?Shareholder benefits apply to the shareholder and can be applied to all fare types*Benefits will be applied to the cabin the shareholder is travelling in.Shareholder benefit is granted in addition to any on board spending moneyalready given.There is only one shareholder benefit per shareholder-occupied cabin. You will only receive on board spending money for the cabin in which you are travelling.If there is more than one shareholder travelling in the same cabin/stateroom, benefits for only one of the shareholders will be applied to the cabin and not each shareholder.Shareholder benefit is not allocated per world cruise sector but is granted per booking reference. If a world cruise has been booked, the maximum £150 shareholder benefit is available as a 13 night cruise or longer.If a back to back cruise has been booked with two booking references, shareholder benefit will be allocated per duration of each cruise booking reference.You do not need to be the lead guest to enjoy the benefit. Shareholder benefit will be allocated to the shareholder. If the shares are held in joint names, the on board spending money will be granted to one name on the booking.*Shareholder benefit will not be granted if your booking is booked through as Friends and Family offer, TIS (Travel Industry Services) or a complimentary booking. All other farestypes are currently combinable withshareholder benefits.How many shares do I need to receive shareholder benefits?A minimum of 100 Carnival plc or Carnival Corporation shares are required to enjoy shareholder benefits.What benefits are available for shareholders?All our shareholders with the required minimum of 100 shares will receive the below benefits:On board spending moneyper stateroom on sailings of 13 nights or longer (including world cruise) -£150On board spending money per stateroom on sailings of 6 to 12 nights -£60On board spending moneyper stateroom on sailings of 5 nights or less -£30United Kingdom brands are P O Cruises (UK) and Cunard Line.Current proof of shares will be required prior to each departure viaemail,faxorpost. If you hold a Carnival share certificate, once registered, you will not be required to send proof of shares prior to each departure.Employees, travel agents cruising at travel agent rates, tour conductors or anyone travelling on a staff reduced rates, Travel Industry rates, or on a complimentary basis are excluded from this offer. All other farestypes, including any on board spending moneybenefits are currently combinable withshareholder benefits. It is non refundable/transferable and cannot be exchanged for cash on any of our facilities.On-board spending moneycan be used on a variety of purchases made on board from drinks to shore excursions, gratuities, gifts to select dining venues.On-board spending moneycannot be used for purchasing art work, bingo, use in the casino, medical expenses and currency.Please note that Shareholder Benefit is available for cruise departures up to and including 31 July 2020 when booked by 28 February 2020. The Benefit is reviewed annually. Details can be found on the dedicated P O websites. Where can I buy Carnival Shares?To purchase shares in Carnival Corporation and/or Carnival plc please contact your bank, broker or look online.Our Registrars are Equiniti Ltd and you may purchase Carnival shares from them on:0371 384 2030Equiniti will also help you with further share information regarding current share price, dividends, etc. You may also purchase a share certificate from Equiniti and once received and registered at this office, further proof of shares will not be required for future cruises.Carnival Corporation extends thebenefitto our shareholders.Question Is this website secure?Answer Parts of our website that display or request sensitive information use asecureencrypted connection, which means the information can not be read by unauthorised people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.Your web browser may display a padlock in the address bar to indicate that it's asecurewebsite. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.Question Do you fly the Red Ensign flag?Answer Although our ships are registered in Bermuda we have written permission from Bermuda Maritime Administration to fly the Red Ensign as we do on all our ships.By having our ships being registered in Bermuda (excluding Britannia and Iona) this allows us to carry out weddings at sea.Question Why are the ships registered in Bermuda?Answer This registry has been chosen so that we can offer our passengers a Weddings at Sea package , a service that is not possible on ships registered in the UK.Please note that as Britannia and Iona are registered in the UK we will not be conducting weddings on board.The demands of the Bermudan registry are as strict as those of the UK. The British Maritime and Coastguard Agency, the UK regulatory body, provides day to day advice and guidance to the Bermudan registry and monitors its performance in common with the registries of all United Kingdom Overseas Territories.Question Can I hire a room for a private function?Answer Yes, for events such as:Parties e.g.birthday celebrations and wedding anniversaryMeetings eg. masonic and cruise communityThere is no charge to book a room, however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party.If you wish to arrange an event pleasespeak to amember of our contact our Customer Contact Centre (please visit our website for contact details).Enquiries for day usage will be discussed on a case by case basis. Please be aware, we are usually unable to accommodate functions for large groups on our 2 night cruises, please check with our Customer Contact Centre before booking.Question What is a tender?Answer amp;amp;nbsp;In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.Embarking and disembarking the tender safelyIn some ports it is necessary to anchor off shore rather than alongside the dock or quay . When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, flat, and securely attached footwear, when embarking and disembarking the tender.If you use a wheelchair or mobility scooter, please note that you or your travelling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lb.If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.Safety while on board the tenderOnce you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.Shore excursionsPriority will be given to you if you are on a shore excursion. Please see the mustering details in the Horizon newspaper for more details.How do the tenders run?Tenders are run on a continuous loop, please see the Horizon paper for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.CostThe tender is free of charge all day.AccessibilityFor all ships, you walk straight out to the boarding platform and therewill bea couple of stepsinto the launches. If you are unable to negotiate these steps you will be unable to access the launch area.Question My shore excursion will get back to the ship after my allocated early dining time, will I be able to dine in the main restaurant?Answer It is the discretion of the Restaurant Manager to allowpassengers to enter the main restaurant after their allocated early dining time. The waiters may wait for 15 minutes to allow for late diners, however, after this time they will continue to take the other table companions orders. If you are not back to the ship at your allocated dining time, you will be able to dine in the self service buffet restaurant or make a reservation in advance to dine in one of the Select Dining Restaurants.Alternatively, if most passengers are going to be late back to the ship because of shore excursion timing's, then the Restaurant Manager may change the early sitting to start later to accommodate this. If this is this case, you will be notified on board via the daily newspaper.Question Can I book a taxi on board?Answer Yes, it is possible to arrange a taxi in some ports of call. Alternatively we offer an exciting range of Shore Excursions which can be pre booked via Cruise Personaliser or booked via the tours desk on board. Port of Call If you wish to book a taxi for a port of call you are visiting, please speak to the Reception desk. It is not always possible to pre book a taxi in all ports of call, reception will be able to confirm if this is possible or if there will betaxis along the quay side. Alternatively our Shore Excursions Team on board may also be able to arrange a private car booking for you, please enquire once on board. Southampton Please speak to reception who will be able to arrange a collection for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.Question What do I do if a Shore Excursion is sold out?Answer If a shore excursion is fully booked, you will have the option of registering interest for your chosen excursion. You may also opt to book an alternative excursion in the event that you are unsuccessful.Question Can I take an excursion from the ship if I have a hotel stay the day before my embarkation? Answer If you have a hotel stay booked the day before you join the ship, but the ship is in port, it is not possible to take an organised excursion from the ship.Question Can I do more than one excursion on the same day?Answer We certainly recommend that you leave 45 minutes to 1 hour between two excursions. However if for any reason, the morning excursion is delayed and returns to the ship late and subsequently you are too late to take the afternoon excursion, you will still be charged for the tour (this is because the tour agent will be expecting certain numbers of passengers as the ship provide them with these details 48 hours prior to arrival).Excursions can be late back for many reasons - traffic congestion being the main one and large cities can be very busy so your tour could run over the scheduled time. At some ports of call, immigration may also ask to see your passport or tour tickets and potentially this can delay the excursion departure time.Question I have limited mobility, which excursion is best for me?Answer Should you be able to board a coach the most suitable shore excursions will be those labelled with the symbol of 'low' activity. These are likely to be titled 'Panoramic'.Question Can I pay for my shore excursions in cash?Answer When pre booking shore excursions pre-cruise, you will now be required to pay for these by card at time of booking.Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your on board account.If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these on line.Your on board account is settled at the end of the cruise. If you do not have a credit card that is recognised on board, you may pay your on board account in cash by putting money up front.Question How long does a shore excursion last?Answer Shore excursions give you the opportunity to see places you have always dreamt of and try things you have never done before. Tours vary in length so you can opt for a brief introductory tour or an in-depth full days exploration.Question When can I book shore excursions?Answer Approximately 12 weeks prior to the cruise departure date.Shore excursions are available to pre-book and pay for online up to 3 days prior to sailing. Within 3 days of sailing, you will be able to join a waitlist for your chosen excursions. Alternatively you may book on-board. Waitlist requests will be processed prior to on-board bookings being taken.Question Do you offer shore excursions for children?Answer Yes we do, some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking. Child prices are for those aged 3 to 12 inclusively.Passengers over the age of 12 will require an adult ticket.Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description.Please ensure that you book a tour ticket for your infant.Note that all minors (those under 18) must be accompanied by an adult on shore excursions.We ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries. If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions. This is because infants are not charged.You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat.  Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches.  In some instances we are unaware what coach is provided until on the day of the shore excursion.Question Can I pre-purchase specific seats on my flights?Answer How you pre-purchase flight seats varies depending on whether you are travelling on a chartered or scheduled flight:Flight Seat Booker on selected charter flightsIf you are booked on one of our chartered flights, you will be able to pre-purchase your seats through My P O Cruises.  Flight Seat Booker will open approximately 14 weeks prior to departure and close approximately one week prior to departure.If you’re in the Baltic or Ligurian tier of the Peninsular Club, you will receive a two day priority booking window in which to pre-purchase your flights seats prior to them going on general sale. The latest opening dates for our fly-cruise holidays can be found below.To access Flight Seat Booker log on to My P O Cruises using your cruise booking reference. At the top of the page you’ll find an option called Flights , from there you select TO BOOK YOUR SEATS, PLEASE CLICK HERE .  You will now need to log into the flight seat booking tool using your cruise booking reference.  If flight saet booker is not available to book when you click on the login button it will tell you.  This will show your flight details and the Book Seats button will be displayed. You will then be able to select and purchase your seats.Flight Seat Booker pricesThe costs for pre-purchasing seats on our chartered flights are shown below. All seats are subject to availability. Prices are per person and per one way flight. At the bottom of this page is a table showing the Flight Seat Booker On Sale dates.2019/20 Caribbean fly-cruise18 October 19 - 27 March 20Standard seats:                    £35Emergency Exit seats          £75  * Flight Seat Booker Fee also applies for guests travelling in Premium Economy2020 Mediterranean fly- cruises (TUI Airways) 22 March 20 - 15 October 20Standard seats:                    £17.50Emergency Exit seats          £25RefundsNo refunds are available on seats purchased via Flight Seat Booker. Chartered Flights - Infants 0-2 yearsAn infant on a charter flight who is under the age of 2 years will always be assigned a seat next to an adult under the same booking reference and will receive the full baggage allowance. Emergency Exit seatsThese are subject to availability and are only available to those guests who are fully mobile and over 16 years of age. You will be asked to confirm that you comply with the relevant terms and conditions prior to booking your seats. The airline reserves the right to move guests from Emergency Exit seats if they feel that the safety of guests and crew may be compromised.Changes to your booked seatYou can amend seats booked through Flight Seat Booker up until 8 days prior to departure. If your new seats are of greater value than your original seats selection, you will be required to pay the difference.  No refunds will be given for seat selection of a lesser value.If you have pre-booked seats on a scheduled flight and wish to amend your selection, please contact the airline directly for assistance.Reduced Mobility SeatingOur chartered flights have a limited number of seats which are designated for those guests with reduced mobility. These seats are assigned one week prior to departure.  Once we have received all Medical/Mobility questionnaires they will be reviewed and priority will be given to those with the greatest need.Should you require a questionnaire please call our Customer Contact Centre on 03453 555 111 (local call charges apply), or contact your travel agent. Mobility questionnaires must be returned no later than 14 days prior to departure. Flight Seat Booker On-Sale DatesSeats on our TUI Airways chartered flights can be purchased via My P O Cruises.Caribbean Winter 19-20CRUISE DATECRUISE NOLOYALTY OPEN LIGURIAN BALTIC TIERGENERAL OPEN DATE D-14 WEEKCLOSING DATE 01-Feb-20 B003A/B003B24-Oct-1926-Oct-1925-Jan-20 07-Feb-20 A00330-Oct-1901-Nov-1931-Jan-20 08-Feb-20 A003A31-Oct-1902-Nov-1901-Feb-20 08-Feb-20 B003C/B003D31-Oct-1902-Nov-1901-Feb-20 14-Feb-20 B00406-Nov-1908-Nov-1907-Feb-20 15-Feb-20 B004A/B004B07-Nov-1909-Nov-1908-Feb-20 21-Feb-20A00413-Nov-1915-Nov-1914-Feb-20 22-Feb-20A004A14-Nov-1916-Nov-1915-Feb-20 22-Feb-20B004C/B004D14-Nov-1916-Nov-1915-Feb-2028-Feb-20B00520-Nov-1922-Nov-1921-Feb-2029-Feb-20B005A/B005B21-Nov-1923-Nov-1922-Feb-2006-Mar-20A00527-Nov-1929-Nov-1928-Feb-2007-Mar-20A005A28-Nov-1930-Nov-1929-Feb-2007-Mar-20B005C/B005D28-Nov-1930-Nov-1929-Feb-2013-Mar-20B00604-Dec-1906-Dec-1906-Mar-2014-Mar-20B006A/B006B05-Dec-1907-Dec-1907-Mar-2020-Mar-20A00611-Dec-1913-Dec-1913-Mar-2021-Mar-20A006A12-Dec-1914-Dec-1914-Mar-2021-Mar-20B006C/B006D12-Dec-1914-Dec-1914-Mar-2027-Mar-20B00718-Dec-1920-Dec-1920-Mar-2028-Mar-20B007A 19-Dec-19 21-Dec-19 21-Mar-20Scheduled flightsFor scheduled flights this is only possible once flight tickets have been issued, which usually happens between 6 weeks and 10 days prior to departure. Ticket issue dates vary by airline and route.Your flight details can be found on your E-Ticket or call our Customer Contact Centre on 03453 555 111 (local call charges apply).British Airways (BA) - All programmesPre-purchasing seats depends on the ticket type which can be identified on your E-Ticket. If your flight information includes an “airline locator” (airline booking reference), you will be able to pre-purchase seats from approximately 30 days prior to travel. To pre-book your seats, visit ‘Manage My Booking’ on the British Airways website and follow the instructions. Please note that additional charges may apply.If your flight details do not include an airline locator, then you will be booked on a British Airways “group seat”, in which case we can reserve your flight seats approximately four days prior to departure. If you have any specific requests, please call our Customer Contact Centre who will be able to assist you, otherwise seats will be allocated when you check-in at the airport.easyJet (EZY) - Summer 2020 Mediterranean fly-cruiseFor guests travelling on and allocation or group, you can pre-purchase your seats once you have received your “airline locator” (airline booking reference) – this is available approximately from 14 days prior to departure. You can obtain this by speaking to our Customer Contact Centre.To book seats, you will need to contact easyJet on 0330 365 5000 (costs may vary), quoting your airline locator, where they will be able to assist you. Please note that there is an additional charge for purchasing seats prior to check-in. You will not be able to pre-purchase your seats online.For guests travelling under an individual reservation, you will receive your airline locator immediately, and you are able to check in online when check in opens from 30 days prior to departure.To establish your booking type (if not already advised at time of booking,) please call our Customer Contact Centre on 03453 555 111 (local call charges apply.)Jet2 (LS) - Summer 2019 Mediterranean fly-cruiseMost people on a Jet2 flight will be booked on a “group” with Jet2. The airline has made special arrangements to allow you to check-in and to pre-purchase your seats, meals and excess baggage via a dedicated P O Cruises link on their website.You will be able to pre-book seats via the Jet2 website from approximately 60 days prior to departure.  Visit jet2.com/pocruise quoting your surname and cruise booking reference, and follow the links to pre-book your seats (please note that this is a dedicated P O Cruises link, and you will be unable to use the standard ‘Manage My Booking’ section of Jet2’s website).If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website.Some guests will be booked on ad-hoc flight seats, separately from the P O Cruises group seats, and although you’ll be on the same flight as other P O Cruises guests, you will need a Jet2 booking reference to log into their Manage My Booking, section of their website. The booking reference can be found on your E-Ticket or by calling our Customer Contact Centre who will be happy to assist you.Question Where can I find information about my flight?Answer You can find information about your flight:On Cruise PersonaliserOn your flight confirmationOn your E-TicketBy calling our Customer Contact Centre please visit our website for contact details, or by contacting your booking agent Flight ConfirmationsA flight confirmation should be sent to you if booked direct or your travel agent via email when your flights are confirmed. If you are travelling on one of our dedicated charter flights you should receive this from 180 days prior to your departure, and if you are travelling on a scheduled flight you should receive this from 300 days prior. If you do not receive a flight confirmation, please contact our Customer Contact Centre who will be able to assist you.If you make any changes, such as upgrading your flight, a new confirmation will be issued straight away and you should receive this via email the following day. At this stage information will also be available via your online Cruise Personaliser on the itinerary pages.   For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight? E-TicketsYour E-Ticket will be available via Cruise Personaliser from approximately 45 days before departure. It contains both your flight and cruise ticket information and can be accessed by selecting E-Tickets from the Travel Documents menu. Your E-ticket contains:Your airline and flight numberClass of travelDeparture and arrival timesDeparture terminal informationBaggage informationE-Tickets can be downloaded from Cruise Personaliser and printed by you up to two days prior to departure. We advise that you print your E-Tickets as close to departure as possible as this will ensure they contain the most up to date information about your journey. It is important that you carry these with you as proof of onward travel is required to enter some countries.   Secure Guest DataWe are required to provide airlines with Secure Flight Guest Data for guests with air travel as part of their booking. This is applicable for flights into, out of, within and over the United States of America and all information is collected by the TSA (Transport Security Administration). The information required is full names of all guests as they appear on their passport (including middle names), date of birth and gender. Secure Flight is a behind-the-scenes program that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. By collecting additional guest data it improves the travel experience for all airline guests, including those who have been misidentified in the past.Question Do you accept frequent flyer numbers and Avios points?Answer We can add your airline frequent flyer numbers to your airline booking but you will need to contact Avios directly to advise them of your flight details.While most of our airline agreements allow you to collect frequent flyer points, they do restrict you from using any additional incentives, vouchers or discounts towards your flight, including seat upgrades. To find out if your flight qualifies for frequent flyer points please contact your airline.Some airlines allow you to upgrade your flight booked with us usingfrequent flyer points. To find out if your flight qualifies for an upgrade using frequent flyer points please contact your airline.Should you wish to provide us with your airline specific frequent flyer numbers,please call our Customer Contact Centre on 03453 555 111 (local call charges apply) or contact your travel agent.Question What do I need to know if I am flying with children and infants?Answer  Airlines have different travel policies for adults, children and infants:Those under the age of 2 years at date of travel are classed as an infant. Passengers aged between 2 and 11 years are classed as children, and anyone who is aged 12 years and over are classed as an adult.Are flights for children and infants included in the cost of the cruise?If you book a fly-cruise holiday with us, economy class flights from/to the UK are included for children and infants. Please note that unless otherwise stated, children and infants are required to pay for flights and any applicable regional flight supplement.  Full details will be provided at time of booking.Aircraft SeatingThe seating of children and infants close by thier parents or guardians is the aim of seat allocation procedures for family groups.  Should you wish to choose your own seats, then we recommend that, where possible, you pre-purchase your seats for your whole party.  Please see the information below,  and if you require further information that's specfic to your flight, then call our Customer Contact Centre.Charter FlightsInfants travelling on one of our charter flight will be assigned a seat next to an adult within the same booking.  If you would like to take a car seat on board, please check with your airline's website for the latest information.  Skycots and bassinets are unavailable on our charter flights.  All infants are allocations their own seat, however, they must be sat on their parent's lap for takeoff and landing.Infant Car Seats - TUI Airways FlightsAs all infants are allocated a seat on the aircraft, you may take a car seat onboard providing it meets the following criteria:Must be less than 16 inches wideMust have label certified for use on board an aircraft (most common reference is ECER44-03)Good working order and fitted with a single release type harnessOnly aft facing car seats are permitted on board TUI Airways aircraftScheduled FlightsSeating for infants varies by airline, route and ticket type. Scheduled airlines will often allow infants to travel on an adult’s lap instead of having their own seat, though there are some restrictions; for example, the passenger holding the infant must be at least 15 years of age, and a passenger can only have one child on their lap – a seat must be purchased for each additional infant.If you would like to book an additional seat for an infant, please us advise at time of booking. If your booking has already been confirmed, please call our Customer Contact Centre immediately on 03453 555 111 (local call charges apply).  Additional fees may apply.For scheduled flights please refer to the airline’s individual website for information on car seats, sky cots and bassinets.  Luggage Advice for Charter and Scheduled FlightsBaggage AllowanceYou can find your baggage allowance on your Flight Confirmation or on your cruise E-Ticket.Hand LuggageHand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website. Failure to comply may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply).If you are travelling with children, please note that restrictions may vary from the airline’s standard allowance.Airlines must adhere to government issued regulations. If you need to carry specific items in your hand luggage, we recommend that you check with your airline to get the most up to date information and advice.We have given a guide to hand baggage restrictions below, however, please note that this is subject to change and P O Cruises has no control over the regulations which can be updated regularly.LiquidsWherever possible you should pack liquids in your hold luggage as containers taken in hand luggage must not hold more than 100ml. Liquids include (and are not limited to) all drinks, some foods, pastes, make-up and a variety of other solutions.  Baby FoodsYou are permitted to take enough baby food, baby milk and sterilised water in your hand luggage required for your trip. Specific allowances vary by airline and we recommend you check with them before you travel.PushchairsYou are permitted to take a pushchair on your flight. They are classed as free baggage and can be taken in addition to your baggage allowance. The pushchair will be taken from you at the gate and stored in the aircraft hold. After you land, the pushchair will either be returned with your luggage or taken out of the hold and returned to you on the tarmac. If you are travelling on one of our charter flights where your baggage is taken directly from the aircraft to the ship, then you will either be able to collect the pushchair from the tarmac, or it will be taken to the ship with your hold luggage. For clarification we recommend you discuss this with check-in staff when you check-in for your flight. Question How do I know if I am travelling on a charter or scheduled flight?Answer We use a range of airlines to operate our fly-cruise holidays. Those customers travelling on one of our scheduled flights will need to collect their luggage from the carousel in arrivals before joining the coach transfer to the ship. Caribbean fly-cruise holidays: The majority of our flights are on chartered aircraft. For this reason the services offered may differ slightly from the airline’s standard service or from your own experience if you’ve previously flown with them. We supplement our chartered flights with seats on existing scheduled flights as and when required. We are pleased to be able to offer upgrades to premium economy which is available when you book your cruise. Exotic fly-cruise holidays: All of our flights are booked with scheduled carriers, which vary depending on the route, date of departure and availability. Should you wish to travel with your preferred airline, upgrade your flight or amend your flight dates, we will be able to provide a tailored quote from 11 months prior to departure.Question Do you offer a coach service on one way fly-cruises?Answer We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. The details of when and where the coach transfer will depart from will be viewable on your Cruise Personaliser in the'Full Itinerary View'tab approximately 30-35 days prior to departure as this is when the details are confirmed with the coach company.On one way fly-cruises starting in the Mediterranean or the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure. If you are booking your cruise through our website and wish to add the coach transfer, please contact our Customer Contact Centre once you have made your booking on 03453 555 111 (local call charges apply). Coach times are usuallyavailable three months prior to departure.Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.These coach transfers are not available on our Exotic fly-cruises.Question Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?Answer Medical/Mobility Questionnaire We are able to accommodate guests with a variety of medical and mobility needs on our flights, To ensure we meet these needs please request and complete a questionnaire if you have any pre-existing medical conditions, reduced mobility or any disability. It is important that you complete this questionnaire accurately providing full detail of your needs. We will then advise the airlines so you can be assisted in the correct way. Please note that in some cases it may be necessary for guests to speak with the Airline directly and we will advise guests and agents should this be the case. Please ensure you return your completed copy to us at least 14 days prior to your departure. To request a questionnaire please call our Customer Contact Centre please visit our website for contact details, or your travel agent. Can I Fly if I am pregnant? Please call our Customer Contact Centre please visit our website for contact details, to confirm if you are able to travel on your flight. Do you suffer from any life threatening allergies? If you suffer from any severe allergic reactions (anaphylaxis) then we recommend that you speak to your doctor as soon as possible. We cannot guarantee a nut-free environment or prevent other guests from bringing their own food on board the ship or on the flights. If you are on a scheduled Fly Cruise please ensure you complete the mobility quesitonnaire and we recommend that you liaise directly with the airline’s welfare team and ensure you advise the Cabin Crew upon boarding the aircraft of your severe allergy. For all guests on our charter flight please ensure you complete the mobility quesitonnaire and call our Customer Contact Centre. Please note that depending on the severity, the airlines may require you to complete a medical form and provide a doctors certificate. For any special meal requests regarding allergies, please note that the airlines are limited to offering and therefore it may be necessary for the guests to supply their own food. Please enquire with our Customer Contact Centrewho will be able to advise if it is a meal request which the airline can accommodate. Guests with Reduced Mobility If you need to request mobility assistance at the airport or on your flight, please ensure you make this clear on your medical/mobility questionnaire. To enable us to pass your request to the airline,please ensure you return your questionnaire at least 14 days prior to departure.We may contact you to ensure we fully understand your requirements. Three possible types of airport mobility assistance are available (summarised below), although please be aware that availability varies by airport.Assistance type availableDescriptionCan ascend and descend aircraft stepsCan make own way to your seatCan walk long distancesCheck-in to gateGuests who can manage steps and seat themselves, but cannot walk long distancesYesYesNoCheck-in onto aircraftGuests who can seat themselves but cannot manage steps or walk long distancesNoYesNoCheck-in to seatGuests who are completely immobile and may require lifting into their seatNoNoNoQuestion How can I book airport hotels?Answer You can book airport hotels through Holiday Extras viaCruise Personaliserin the Getting there and Back section.Once you have made a booking, Holiday Extras will email a booking confirmation confirming the hotel details, directions, dates and times booked.Question How do I check in for my flight?Answer Please ensure the names on your travel documents are correct. If you need to make any changes, please call our Customer Contact Centre. Incorrect name details could result in you being denied boarding by the airline, as security checks are usually carried out 24-48 hours in advance of flight departure. You should also ensure that your passport details are entered into Cruise Personaliser to avoid any delays at check-in. Charter Flights check-in Check-in for our charter flights is available at the airport on the day of departure only. Please be aware that it is not possible to check your baggage in the night before you travel on any of our charter flights, even if it is a service usually offered by the airline. Check-in opens approximately three hours prior to flight departure and closes approximately one hour before departure.Please be aware that even if you have pre-booked your seats using Flight Seat Booker, you are still required to check in at the airport. Scheduled Flights check-in Check-in times vary between airlines; we recommend that you check with the airline before you travel. Your flight details can be found either on your Flight Confirmation or on My P O Cruise. It may be possible to check-in online for your flight, depending on the airline you are flying with. Online check-in usually opens around 24 hours before departure, but Jet2 and easyJet open their online check-in sooner. Please note that some airlines charge for airport check-in when an online option is available. If you are travelling with British Airways and have received your flight booking reference, you can check-in online prior to travel. You can obtain this by speaking to our Customer Contact Centre please visit our website for contact details. British Airways: visit Manage my booking on the BA website to check-in, alternatively you can check-in at the airport.easyJet: all customers should check-in online;Visit easyJet.com and enter your flight booking reference (airline locator) which can be found on your on your E-Ticket. Please ensure that you check in for both your outbound flight and your inbound flight (if applicable) as there may be different airline booking references for each flight. Jet2: all customers should check-in online; check-in onlinevia jet2.com/pocruises from 28 days prior to departure; you will need your PO Cruises booking reference to access the website. There may be a charge for checking-in at the airport. Please ensure that you check-in online in advance of your flight to avoid charges at the airport.Question Are meals and drinks included on my flight?Answer The in-flight service offering varies depending on carrier, route and whether you are travelling on a charter or scheduled flight. For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight? Mediterranean fly-cruisesA buy on-board service will be available for drinks and snacks during your flight.In-flight meals are pre-bookable on short-haul flights with Jet2.  Airlines advise guests to pre-book meals in advance to avoid disappointment. Jet2:The majority of guests travelling on a Jet2 flight will be booked on a “group”. The airline has made special arrangements to allow online check-in, pre-purchase your meals, seats and excess baggage via a dedicated P O Cruises link on their website. You will be able to pre-book in-flight meals via the Jet2 website from approximately 60 days prior to departure. Visit Jet2.com/pocruises, quoting your surname and cruise booking reference, and follow the links (please note that this is a dedicated P O Cruises link, and you will be unable to use the standard ‘Manage My Booking’ section of Jet2’s website).If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website.Some guests will be booked separately from the P O Cruises group seats, and although you’ll be on the same flight as other P O Cruises guests, you will need a Jet2 booking reference to log into their Manage My Booking section of their website. The booking reference can be found on your E-Ticket or by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). Caribbean fly-cruises - TUI Airways charter flightsEconomy class: You will receive a main meal, after which, tea and coffee will be served. You will also be served a snack on your outbound flight and breakfast on your inbound flight. Any additional beverages will be at an additional charge.Premium economy class: A complimentary in-flight bar (excluding Champagne) is available throughout the flight. You’ll also receive an enhanced meal choice for your complimentary main meal, plus a snack on your outward flight and breakfast on your inbound flight. Tea and coffee will also be served following your in-flight meals. Please be aware that when we charter aircraft from an airline, we tailor the services offered for our guests, so these may differ from the airline’s advertised services. Dubai Arabian Gulf fly-cruisesThe majority of flights will be on scheduled airlines and so the in-flight catering will be the standard service for the airline. Dietary requirements on charter flightsAirlines can provide the following meal types only:VegetarianVegan (lactose/dairy free)Diabetic mealGluten freeChild meal Please note that only one request per person can be made and that meal types cannot be combined. It is not possible to request anything other than the above meal types as the charter airlines are unable to provide alternatives. Scheduled flightsThe on-board service offered will vary depending on airline, cabin type and route. Please visit your airline’s website for further information. Dietary requirements on scheduled flightsSome airlines are able to cater for specific dietary needs. If you have any such requirement, we recommend that you liaise directly with the airline to ensure that your needs can be adequately catered for. Please note that not all requests can be guaranteed and requests must be made at least 48 hours before your flight. You will need your ‘airline locator’ to make your request which can be found on your E-Ticket or by calling our Customer Contact Centre on 03453 555 111 (local call charges apply).Question What is the baggage allowance on my flight?Answer The baggage allowance varies by airline, destination, class of travel and ticket type (in some instances your baggage allowance may differ from the airline’s standard amount due to the agreements we have with the airline).Please be aware that your baggage allowance may not always be the same for all flights in your itinerary and that allowances on UK domestic routes may be less than on international routes.In most cases, any person (including infants and children) who occupies a seat on a flight is entitled to a baggage allowance.If your baggage exceeds the maximum allowance you may be liable for an excess baggage fee. Please note that unless otherwise stated, handbags and laptop bags are classed as one piece of hand luggage. Suit carriers form part of your baggage allowance.No individual bag should exceed 23kg for for safety and handling purposes.WeddingsIf you are getting married on board one of our ships and are travelling on one of our charter flights, then you are entitled to an additional hold luggage allowance of 5kg per person. This allowance applies to the wedding couple only and wedding dresses cannot be carried as hand luggage. Please call our Customer Contact Centre on 0843 374 0111 (local call charges apply) so we are able to notify the airline of this request.If you are travelling on a scheduled flight, an additional baggage allowance cannot be guaranteed by P O Cruises. Please check with your airline for their policy on taking wedding items on a flight. If you would like to purchase extra baggage please follow the guidance above.Question Do you offer a coach service on one way fly-cruises?Answer We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting.On one way fly-cruises starting in the Mediterranean or the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure. If you are booking your cruise through our website and wish to add the coach transfer, please contact our Customer Contact Centre once you have made your booking on 03453 555 111 (local call charges apply). Coach times are usually available three months prior to departure.Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.These coach transfers are not available on our Exotic fly-cruises.Question On a fly-cruise holiday how do I get my luggage from the aircraft to the ship?Answer This depends on whether you are travelling on a chartered or scheduled flight. You may find the following question useful:How do I know if I am travelling on a chartered or scheduled flight?Charter flightsWe’re pleased to be able to offer a seamless service known as ‘bonded baggage’ on selected chartered flights.You should ensure that all of your baggage has a P O Cruises luggage label attachedbeforeyou check-in at the airport, because once you check-in, the next time you see your bags will be in your cabin on board your ship!Scheduled flightsIf you’re travelling on a scheduled flight, when you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through P O Cruises and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a P O Cruises representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal.If you have arranged your own flights, or have arranged to fly out to your destination early, then you will need to make your own way to the cruise terminal.The baggage arrangements for your inbound flight will be confirmed during your cruise. Baggage is usually collected from outside your cabin the night before you disembark.Question Where do you fly from?Answer All fly-cruise holiday prices include economy class flights from/to London and transfers between the overseas airport and your ship on the day of embarkation/disembarkation.Mediterranean fly-cruisesWe are pleased to be able to offer return flights from eight UK air cities on all cruises: Belfast*, Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle.*Please note that Belfast flights are only available on cruises which start and end in Valletta.We use a range of charter and scheduled carriers, including TUI Airways, easyJet, Jet2 and Air Malta.Caribbean fly-cruisesFlights areavailable from a range of UK airports, which vary by ship and cruise itinerary. You'll find further details ofavailable departure airports when you select the 'Seeavailable airports' option, afterselecting your desired cruise on our website.We use reputable charter andscheduled carriers, such as TUI Airways, Virgin Atlantic and British Airways.Dubai Arabian Gulf fly-cruisesWe are pleased to be able to offer return flights from our four UK air cities on all cruises; Birmingham, Glasgow, London and Manchester. Most flights will beoperated by a scheduledairlines such as Emirates or British Airways; please note that someairlines operate indirect flights.Classic SouthernHemisphere Journeys and Exotic fly-cruisesAs you are travelling further afield, we want to be as flexible as possible so you can make the most of your holiday.Where flight schedules permit, we can offer flights from any UK airport. Additional supplements may apply.When you make your booking, simply advise your booking agent which airport you would like to fly from and whether you would like one-way or return flights, and yourpreferreddeparture airport.Should you wish to extend your holiday orexplore further we'll arrange flights to fit around a Land Tour or City Stay or, should you wish toexplore independently, we can book flights so you arrive early (or fly home later), you can book a stopover on selected routes, or if you prefer, you can fly to/from an alternativeair city.Flights are offered subject to availability and airline schedules available at the time of booking.Domestic Flights to/from SouthamptonWe can book domestic flights with Flybe to/from Southampton from a range of UK departure points. The fare includes a transfer between the airport and the cruise terminal and vice versa. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules.Airline schedules are usually released between four and six months prior to departure; at this time you can check availability by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). We will be happy to answer any questions you have.If you would like more information, you may find the following question useful:Can I book flights to and from Southampton?Guaranteed Flight OptionWhen you or your travel agent books one of our fly-cruise holidays, you may be offered the 'Guaranteed Flight' option, which is also referred to as air city 'QQQ'. This means that you will have a confirmed booking, including flights, but the specific UK airport will be allocated at a later date. Flights will be allocated to your booking at least 7 days prior to departure and the price you have been quoted will not increase. It is recommended you waitlist your preferred UK airport at time of booking. We will do our best to allocate flights from your preferred UK airport, but we cannot guarantee this.All people booked under the same booking will be allocated the same flights; however we may not be able to allocate the same flights to groups who have booked multiple cabins.Question What facilities are in my cabin?Answer When it's time to return to your cabin you will want it to be a stylish, comfortable home from home.Standard cabin facilities in all accommodation:Daily steward serviceTV, radio and telephoneHairdryerRefrigeratorTea/coffee making facilitiesAir conditioningVanity/writing desk and chairWardrobe and drawer spaceToiletries packYou’ll find a multipurpose desk with chair for writing a postcard home or getting ready for the black tie evening along with wardrobe and drawer space for all your clothes.Included in your toiletries pack in a standard cabin will be:100ml Shampoo100ml Conditioner100ml hand and body moisturisng lotion40g P O soapFixed 300ml bottle of bath and shower gelShower cap (on request only)Iona specific:300ml Shampoo (in dispenser)300ml Bath Shower Gel (in dispenser)300ml Hand wash (in dispenser)100ml Conditioner (on request only)100ml Hand and body moisturising lotion (on request only)Shower cap (on request only)In Penthouse Suites and Mini Suites:150ml Shampoo150ml Conditioner150ml hand and body moisturising lotion150ml bath shower gel2 x 50g White Company soapVanity kitShower capMending kitShoe mittBathroom Amenities:TowelsFace clothsPool towelsA rubberised bath mat (on request only)Towel bath matFixed 300ml bottle of bath and shower gelPlease note that if travelling on consecutive (back to back) cruises some elements of your initial cabin set up will only be provided when you embark on your first of the consecutive cruises.Question Are there swimming pools on board and what are the opening times/sizes? Answer There are a number of pools on our ships please see details below:ArcadiaNeptune pool - (Indoor / outdoor pool with retractable roof) - 8.6 metres x 4 metres, 1.8 metres deep. Located on Lido Deck. Has 2 steel ladders with 4 wooden steps for each ladderAquarius pool - (Outdoor pool) - 7.2 metres x 4.2 metres, 2.2 metres deep. Located on Lido Deck. Has 2 steel ladders with 5 wooden steps for each ladder.Hydro Pool - (Indoor pool, part of the spa). Located on Lido Deck. Has 8 steps leading down into the pool.AuroraRiviera pool - (Outdoor pool, adults only) - 8.45 metres x 5.7 metres, 1 metre deep. Located on A Deck. Has 2 ladders with 5 steps for each ladder.Crystal pool - (Indoor / outdoor pool with retractable roof) - 8.2 metres x 5.7 metres, 1 metre deep. Located on Lido Deck. Has 2 ladders with 4 steps for each ladder and 10 steps into the water.Terrace pool - (Outdoor pool- reserved for families) - 7.7 metres x 4 metres, 1.2 metres deep. Located on D Deck. Has 2 ladders with 4 steps for each ladderAzuraOasis pool - (Outdoor pool, adults only) - 1 metre to 1.8 metres deep. 9.5 metres long x 6 metres wide. Located on Aqua Deck. Has 2 sets of 8 steps into the water.Aqua pool - (outdoor pool) - 1.6 metres to 2.2 metres deep. 11 metres long x 4.6 metres wide. Located on Lido Deck. Has 2 ladders, 1 with 7 steps and 1 with 5 stepsCoralpool - (Outdoor pool) - 1.6 metres to 2.2 metres deep. 10.5 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 stepsTerrace pool - (Outdoor pool, adults only) - 1.7 metres deep. 6 metres long x 6 metres wide. Located on Riviera Deck. Has 7 steps into the water.Children's splash pool - 0.38 metres deep. Located on Aqua Deck. Has 1 ladder with 3 steps up and 3 steps down into the pool.Paddling pool - 0.25 metres deep. Located on Aqua Deck. Has 2 ladders with 4 steps up and 4 steps down on each.BritanniaRiviera pool - (Outdoor pool). 1.65 metres to 2.25 metres deep. Located on Lido Deck. Has two ladders, one with 5 steps and another one with 7 steps.Lido pool - (Outdoor pool). 1.65 metres to 2.25 metres deep. Located on Lido Deck. Has 10 downwards steps and a ladder with 7 steps.Serenity pool - (Outdoor pool). 1.65 to 2.25 meters deep. Located on Sun Deck - adult only. Has 7 steps.Terrace pool - (Outdoor pool). 1.1 meters deep. Located on Sun Deck aft. You have 7 steps to climb to reach the pool then has ladder with 5 steps to get in.Hydro therapy pool (Charges apply) - (Indoor pool part of the spa). 1.15 metres deep. Located on Deck 5. You have 2 steps to get up to the pool and then 9 steps to get into the pool.There will be four swimming pools on Iona, excluding the spa. In general the deep end of the pool will be 94cm when at sea/140cm when in port. The shallow end will be 84cm when at sea/130cm when in port.Beachcomber pool - (Outdoor pool) - 6.95 metres x 3.4 metres.Panorama pool - (Outdoor pool) - 6.9 metres x 3 metresSkydome pool - (Indoor pool) - 11.5 metres x 3.8 metresInfinity pool - (Outdoor pool) - 8 metres x 3.8 metresWith the exception of the thalassotherapy pool, all pools are accessed via ladders (all pools are fitted with pool hoist sockets).The Skydome pool will be covered for special staged events.VenturaOasis (Endless) pool -(Outdoor pool, exclusively for adults which has a current which you can swim against. There is no need to book as the pool can be accessed from the Sun deck) - 1 metre to 1.8 metres depth. 9.5 metres long x 6 metres wide. Located on Sun Deck. Has 8 steps into the water.Laguna pool - (Outdoor pool) - 1.6 metres to 2.2 metres depth. 11 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps.Beechcomber pool - (Indoor / outdoor pool with retractable roof)- 1.6 metres to 2.2 metres deep. 10.5 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps.Terrace pool - (Outdoor pool)- 1.7 metres deep. Located on Riviera Deck. Has 7 steps into the water.Plunge pool - (Children's pool) - 1.1 metres deep. Located on Sun Deck. Has 1 ladder with 4 steps.Splash pool -(Children's pool) - 0.25 metres deep. Located on Sun Deck. Has 1 ladder with 1 step.Adult PoolsThe minimum age to use adult only pools is 18.ChildrenChildren are welcome to use the friendly family pools. Due to public health regulations, children in nappies, swim nappies, pull ups, or who are not completely toilet trained are only permitted to use designated pools, which are:Azura - Children’s pools (Aft) and the Coral PoolBritannia -The Reef Adventure Zone and the Lido PoolOceana -Children's Pirate paddling poolVentura -Children’s pool (Aft) and the Beach comber PoolTemperatureThe temperature of the swimming pools are monitored and we maintain the pool temperatures at an average of 24°C. As with swimming pools ashore we use fresh water, although there is generally less chlorine in the pools found on board.Opening HoursPools and Jacuzzis opening hours will be confirmed on-board.Please note during maintenance and heavy seas pools and Jacuzzis will beclosed.GeneralWhilst we do allow the use of pool inflatable's such as lilos, we do ask that these are not used if the pool is busy to allow room for other passengers.Paddling pools are not permitted on board.Question Where are the wheelchair accessible toilets on board?Answer ArcadiaDeck 2- Forward | MidshipDeck 3- MidshipDeck 9- Forward | AftDeck 10- Forward | MidshipAuroraDeck 6- Midship | AftDeck 7- Forward | Midship | AftDeck 8- Midship | AftDeck 12- Forward | AftDeck 13- ForwardAzuraDeck 5- MidshipDeck 6- Forward | Midship | AftDeck 7- Forward | AftDeck 15- Forward | AftDeck 16- Forward | AftDeck 17- AftDeck 18- AftBritanniaDeck 5- MidshipDeck 6- Forward | Midships | AftDeck 7- Forward | Midships | AftDeck 16- Forward | Midships | AftDeck 17- Forward | Midships | AftVenturaDeck 5 - MidshipDeck 6 - Forward | Midship | AftDeck 7-Forward | AftDeck 15- Forward | Midship | AftDeck 16- Forward | AftDeck 17- AftDeck 18- AftQuestion Do you have sun loungers on board?Answer Yes, there are a number of sun loungers available for you to relax on out on deck.Arcadia has approximately 920Aurora has approximately 740Azura has approximately 1546Britannia has approximately 1520Ventura has approximately 1546All sun loungers are available on a first come first served basis and are complimentary with the exception of the loungers in the Retreat and spas. You may find the following question helpful - What facilities and services does the spa and salon offer?Question Do Family Suites have the option of a Butler?Answer Yes. Butlers are available in all Suites, including family suites.Question Can I control the temperature in my accommodation?Answer There is an air conditioning control panel in each cabin which allows you to control the temperature in your own cabin between approximately 18 and 28ºC with slight variances between ships. The average temperature of the interior areas of the ship is around 19ºC (66ºF).The conservatory part of the Conservatory Mini-Suite is not temperature controlled, however it is ventilated.Question Can I use a microwave on board?Answer Due to safety regulations we can not allow passengersto bring microwaves onboard and the microwaves we have are not suitable for domestic use. We can provide hot water and you may ask a crew member if they are able to assist you in heating something.Question Are coat hangers provided in the wardrobes?Answer Yes, a number of coat hangers are provided in the wardrobes - the amount of which can vary, however you are welcome to bring your own should you wish.Question Is there a drying line in the bathroom of my cabin?Answer There is a retractable drying line in the shower of each cabin.Question Is there a fridge in my cabin?Answer Yes, you will find a small refrigerator in all grades of cabin on board and are normally below four degrees Celsius.The dimensions of the fridges are approximately: Width 34cm Height 45cm Depth 25cmPlease note, some exceptions may apply on dimensions.Question Are there any restrictions for upper pullmans?Answer There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.The upper pullmans are shock tested to approximately 300 kg.Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.**The exception to this is will be Iona inside cabins where there are no safety issues when pullmans are in use.Question Can you supply mattress protectors?Answer We supply the type of mattress protector that fitover the top of the mattress. These are on all beds as standard when they are made. We can't supply the type that provides a seal against liquid and air.Question Who supplies the towels and bath robes on board?Answer All bath linen is supplied by Calderon.Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on-board.Question Will the wheelchair accessible cabins on board have electric doors?Answer Aurora is the only ship to feature automatic doors on accessible cabins, (the doors open into the cabin). All other ships are fitted with manual doors on all cabins.You may find the following question useful: What does a wheelchair adapted cabin look like?Question What size are the bathrobes and slippers?Answer Bathrobes are offered in a large or small size for adults and are not supplied for children.The same applies for slippers.Question How many people can be booked in a family suite?Answer Family suites are available for a minimum of 4 guests and up to a maximum of 6 guests.The Family Sea View Suites on Iona,can accommodatea maximum of 4 guests.Question Do you have sofa beds on board?Answer All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:Arcadia Suites - B1 | B2 | B4 gradesMini Suites * - CA | CB | CE grades Deluxe Balcony * - EA | EB | EC | EE | EF grades Sea View* - LB | LC | LE | LF grades Larger Inside * - OA | OB** | OC | PA | PE grades**OB Grade cabins on G-Deck only. C-Deck cabins are now 3 berths with an upper pullman.Aurora Suites- B1 | B2 | B5 gradesMini Suites* - CB | CD gradesDeluxe Balcony* - EA | EB | ED | EE gradesBalcony* - GA | GB | GD gradesOutside* - KB | KD gradesInside* - OA | OE gradesAzuraSuites - A1 | B2 | B4 | B5 gradesSuperior Deluxe Balcony* - DA | DB | DD | DE gradesBritannia Suites - B1 | B2 | B4 | B5 gradesSuperior Deluxe Balcony * - DA | DB | DC gradesBalcony * - GB | GC | GD | GE | GF | IC | IE | IB gradesIonaAll 3 berth cabins in all cabin grades are in the form of a single sofa bed.All 4 berth cabins in all cabin grades are in the form of a single sofa bed and an upper pullman.Ventura Suites - A1 | B2 | B4 | B5 gradesSuperior Deluxe Balcony * - DA | DD | DB | DE grade*Selected cabins on these grades do not have sofa beds, please check the deck plan notes for further information.Question Do you have bed rails/guards? Answer Children bed rails/guards are available on all ships apart from Arcadia and Aurora. Bed rails/guards can be requested on board, via your travel agent, or by calling our Customer Contact Centre.We do not offer bed rails/guards for adults.Question What bedding is supplied in a cot? Answer The cots are supplied with a fitted sheet covering the mattress and also one small cellular blanket.Question Which cabins have fixed beds?Answer The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:ArcadiaThere are no cabins with fixed beds on Arcadia.AuroraC124 C127 on Aurora have fixed double beds.AzuraD101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.BritanniaAll inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533There are no fixed berths on Iona.VenturaThe following cabins have fixed twin berths:D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.Question Are bathrobes supplied?Answer Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship and are not supplied in any other cabin.Bathrobes and slippers are 'one size fits all' adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.Question Is there a radio in my suite?Answer There are radios* in some of the suite cabins on board:ArcadiaAvailable in all Suites.AuroraDoes not have radios in Suites.AzuraDoes not have radios in Suites.BritanniaAvailable in the Roberts Suite only.IonaA Bose radio system with bluetooth functionality available in all Suites.VenturaA Bose Wave CD Radio player available in all Suites. The radio will only work in port.*Pleas note the signal may be weak whilst at sea.Question Can I have a fan in my cabin?Answer Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.Question Do suites or cabins have curtain dividers which separate the living area from the sleeping area?Answer All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia.Dividing curtains/partitions are not available in any other cabin type.Question Are the balconies interconnecting?Answer The majority of balconies are interconnecting and can be opened by your cabin steward upon request.There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.All balcony cabins on Deck 5 of Iona are unable to be connected.Question Where can I store my luggage on board?Answer There are various places within your cabin to store your luggage. Many cases will fit underneath the bed or alternatively there are storage areas in the wardrobe or by the closet area.Question How high are the balcony railings?Answer The height of the balcony railings are approximately 110cm high.Question Can I request an ice bucket and additional glasses for my cabin?Answer Yes, this is available for all suite guests.If you are travelling in a alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward once on-board.Question Do showers / baths have hand rails and shower / bath mats?Answer Hand RailsSome cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.Shower / Bath MatsEach bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.Question Is there a Bible in my cabin?Answer Yes. You will find a Bible in your bedside table drawer.Question Do the doors to balconies lock?Answer On Britannia, Azura, Iona and Ventura there are locks on the balcony doors, the rest of the fleet do not have locks, but can be securely closed by puling the handle up.Question What is the size of the bath/shower?Answer Bath and shower dimensions are approximate and may vary on each ship.ArcadiaIn cabins A62A | B60A | B107A | E129A - there is a step up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm.Shower dimensionsCabinHeightLengthWidthInside single199cmInside199cmInside large199cmMini Suite199cmSuite199cmBath dimensionsCabinHeightLengthWidthSeaview Partly/Fully obstructed116cmSeaview116cmBalcony single116cmBalcony Deluxe116cmMini Suite143cmSuite143cmAuroraShower dimensionsCabinHeightLengthWidthInside200cmInside large200cmSeaview200cmBalcony200cmSuite200cmPenthouse Suite200cmBath dimensionsCabinHeightLengthWidthSeaview37.5cm122.5cm56.25cmBalcony37.5cm122.5cm56.25cmSuite37.5cm144cm57.5cmAzuraShower dimensionsCabinHeightLengthWidthInside single199cmInside199cmInside large199cmSeaview full/part obstructed view199cmSeaview199cmBalcony199cmSuperior Deluxe Balcony199cmSuite199cmBath dimensionsCabinHeightLengthWidthSuperior Deluxe Balcony110cmSuite110cmPenthouse Suite110cmBritanniaShower dimensionsCabinHeightLengthWidthSuite198cm108cmBalcony199cmInside199cmBath dimensionsCabinHeightLengthWidthSuite162cmSuperior Deluxe Balcony143cmComplete dimensions are yet to be confirmed. In standard cabins there will be a step of approximately 5cm into the shower. Showers in accessible cabins are wet rooms, so there will be no step.There is a step of approximately 15-17cm into the bathroom of standard cabins and no step in accessible cabins.VenturaShower dimensionsCabinHeightLengthWidthInside single203cmInside203cmInside large203cmSeaview full/part obstructed view203cmSeaview203cmBalcony203cmSuperior Deluxe Balcony203cmSuite201cmBath dimensionsCabinHeightLengthWidthSuperior Deluxe Balcony110cmSuite110cmPenthouse Suite110cmQuestion Which balconies are shaded / partly sheltered and what do they look like?Answer Sheltered BalconiesAurora This example is taken from Aurora and is typical for most cabins in the GA GF graded balconies.Arcadia Partially ShadedAzura The following cabins have balconies which benefit from partial shade created by the deck above.Lido Deck - cabins L218 to L312 and L219 to L311Riviera Deck - All cabins on port and starboard sidesA Deck - A101, A102, A103 A104 have shaded balconiesVentura The following cabins have balconies which benefit from partial shade created by the deck above.Lido Deck - All cabins with the exception of cabins L106 L107 have shaded balconiesRiviera Deck - All cabins on port and starboard sides have shaded balconiesA Deck - All cabins with the exception of cabins A752 A753 have shaded balconiesB Deck - All cabins on port and starboard sides have shaded balconiesD Deck - CabinsD735, D737, D734 D736 have shaded balconiesE Deck - Cabins E720, E722, E724, E726, E728, E730, E732, E734, E721, E723, E725, E727, E729, E731 E733 have shaded balconies.This example is taken from Ventura and is typical for most cabins on Lido and Rivera deck on Azura and Ventura.Britannia The following cabins have balconies which benefit from partial shade created by the deck above.Lido Deck - All cabins have shaded balconiesA Deck - Cabins A302 to A722 and cabins A301 to A723 have shaded balconies.Question Which grades of cabin have bath and or shower only?Answer Shower BathThe following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.Arcadia -B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NB or NC gradesAurora -A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF gradesAzura -A1, B2, B4, B5**, BE, DA, DB, DD or DE gradesBritannia - B1, B2, B4, B5, DA, DB DC gradesVentura -A1, B2, B4, B5**, BE, DA, DB, DD or DE gradesSeparate Shower BathIn the below grades, you will find a separate bath and shower.Arcadia - B CgradesAurora - A B gradesAzura - A B gradesBritannia - A B gradesIona - B gradesVentura - A B gradesExceptions**B5 grades on Azura Ventura - Cabins L106 L107 have a shower over the bath.To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find Book page, call our Customer Contact Centre (please visit our website for contact details) or speak with your preferred ABTA bonded Travel Agent.Question What is the difference between a partially adapted and a fully adapted cabin?Answer Adapted cabins are available on all ships across the fleet, allowing those who are confined to a wheelchair easy access to all the facilities within the cabin. Arcadia also features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficientmanoeuvringspace, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for passengers who are fully confined to a wheelchair. Partially adapted cabins on Arcadia are: C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100 Wide opening doorway These pictures are from Arcadia cabin C2 (similar to cabinC1) which have a support pillar near the doorways. This may prove to be difficult to navigate around if you are confined to a wheelchair. View into the cabin View of the cabin door and pillar View of pillar, open bathroom door and cabin door.Question What does an accessible cabin look like?Answer All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat. For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions. Question What type of plug sockets / voltage are used on board and where are they located?Answer Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms.Britannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use a UK 3 pin plug.The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. The supply on board is: Arcadia - 220V / 110V / 60HZAurora - 220V / 60HZAzura - 230V / 115V / 60HZBritannia - 230V / 120V / 60HZIona - 230V / 60HZVentura - 230V / 115V / 60HZThe above voltage is sufficient to charge electrical equipment such as laptops and cameras.Location of plug socketsTypical location of plug sockets on all ships are:Bathroom Shaver 1 x socket (Multiple - 110 220v)By the dresser table and near the telephone X 2 sockets (220v / 240v)By the TV near the bed x 3 sockets (110v)By the TV near the sofa x 2 sockets (110v)By the tea tray set-up and near the fridge x 1 socket (220v)Britannia Around the cabin 4/5 sockets - 230VDresser table 1 socket - 125VBathroom shaver socket - 120V / 230VThere are some variations on this depending on the ship and type of cabin.Question Can I make tea and coffee in my cabin?Answer Yes, you will find a kettle, cups, saucers and teaspoons as well as teabags, various coffee sachets, sugar and milk in your cabin. This will be stocked up when necessary by your cabin steward. Complimentary tea and coffee is also available from the buffet area.A full description of facilities in your cabin can be viewed in the question What facilities are in my cabin?Question How big are the cots?Answer Please find below the approximate cot sizes used on board: When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm They weigh approximately 8kgs.Question What does a family suite look like?Answer These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura. Our cabins are well equipped for the needs of the whole family, with many having additional beds. In the majority of twin cabins, beds fold down from the ceiling or out from the wall, however in some the extra beds are sofa beds.Question Is there a charge for using my credit card to clear my on board account?Answer No. Your on board account is charged in sterling and this will be the amount placed against your credit card.If youare settling your account with a non UK account, e.g. in Dollars or Euros,then your credit card company will charge a conversion rate. Please contact your card issuer for how much this would be.Question I made a purchase in the Library, whom should I contact should I have a problem?Answer Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.Question What processes are followed if an out break of an infectious disease such as Noro Virus occurs on board?Answer Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness onboard, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.Question Where can I find more information about on board exchange rates?Answer The exchange rate is set once a week on board.Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on board.Question Can I put a spending limit on my on board account?Answer Whilst we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.Question Can I visit the bridge?Answer A visit to the Bridge is included in our Behind The Scenes tour.Question Do you carry life jackets for adults, children and infants?Answer Yes, we carry life jackets for all ages.Question Can guests look into cabins that can be viewed from the guest areas?Answer Cabins that can be viewed from the main passenger areas do have a mirrored finish applied to them to restrict visibility from outside. However this does depend on light levels, for instance at night it may still be possible to see into the cabin from outside if the cabin lights are on.Question Who supplies the ship models that are sold on board?Answer Britannia/Azura:These are supplied by Harding Retailwho stock and operate our shops on board.Arcadia/Ventura/Aurora:These are supplied by Dufrywho stock and operate the shopsOfficialscale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)Question What happens when I cross the International Date Line?Answer A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.Please see your cruise itinerary to see if and how you are affected by the International Date Line.Question What medicines can I purchase from the shops on board?Answer There is a small range of over the counter medications available from the Emporiumon-board each ship suchas Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.Question Can I pay my on board account with travellers cheques?Answer No. We are unable to accept travellers cheques on board.Question What make up is used on board in the salons and available to buy in the shops?Answer The make-up* you can purchase in our shops on board are: Estee LauderClinque L'Oreal Dior Chanel Touche Eclat Revlon Benefit *varies by ship. Mirbella is used in our salons for makeovers only.Question Can I take a tour of the ship whilst cruising?Answer Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board. The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split) You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck. The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served. If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot. The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery. A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights in duration. Please note, there may be some differences between ships. Prices and gifts are subject to change.Question How do I get to my emergency muster station if I cannot walk down the stairs?Answer At the onset of an emergency all cabins are checked by the Cabin Stewards. Any passenger requiring assistance will be taken to their Muster Station by a trained Crew Member from the Passenger Assistance party via utilisation of an evacuation chair.Question Do I get time to look around a port of call on embarkation day if I am on a Fly Cruise?Answer If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes. Once you have checked inon-boardyou are welcome to disembark to look around the port.Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.DisembarkationGuests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.You will then be picked up by organised coaches and taken to the airport.Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise.Question What do I need to do if I am paying my on board account in cash?Answer If you wish to settle your account using cash then please note that there are limits on the amount of cash that can be deposited on your account, which vary by cruise length. Please note that you willnotbe permitted to deposit cash as payment for any goods totaling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification.Your on board account must be kept in credit at all times.Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided.We are unable to accept:money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.personal cheques, traveller’s cheques or prepaid credit cardsAny unused cash on your account can berefunded back to you at the end of the cruiseby you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.Question Do you allow the use of electronic cigarettes in non smoking areas on your ships?Answer Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.Travelling to the United Arab EmiratesPlease note that the use and possession of electronic cigarettes isillegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.Question What sort of security measures are in place on board?Answer Securitywill mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice. It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.We are guided by government travel advisories, one of which is the United Kingdom, Foreign Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.Question What items do the shops sell that I may require for pool or Shore Experience use?Answer A selection of items such as sunglasses, hats, bags, snorkels and masks (not flippers) are usually available in the on board shops.Other essential items such as sun cream are also available.Question Can I drink the tap water in my cabin?Answer The tap water on our ships is drinkable however, should you prefer, there is also a variety of bottled water available to buy on board.Question How many life boats does the ship have?Answer All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise.OnArcadiathere are:18 life boats which can carry up to 150 people each - located on Deck446 life rafts which can carry up to 35 people each - located on Decks32 fast rescue craftThere is usually no more than 2016 guests and 820 crew members on board.OnAurora, there are:14 life boats which can carry up to 150 people each - located on Deck 8Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 716 life rafts which can carry 37 people each. - located onDeck 7There is usually no more than 1870 guests and 820 crew members on board.OnAzuraandVenturathere are:24 life boats which can carry 150 people each - located on Deck 8Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 8Sevenlife rafts which can carry up to 109 people each. - located onDeck 7There is usually no more than 3100 guests and 1170 crew members on board Azura,usually no more than3078 guests and 1160 crew members on board Ventura.OnBritanniathere are:Eleven life boats which can carry up to 305 people each - located on Main deck 7Five tender life boats which can carry up to 242 people each - located on Main deck 7Two MES stations which can carry up to 632 people each - located on Main deck 7Nine life rafts which can carry up to 158 people each - located on Main deck 72 fast rescue craftThere is usually no more than 3600 guests and 1360 crew on board.In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are are found on the back of your cabin door.Question On consecutive cruises, can unused on board spending money from the first cruise, be used on the second cruise?Answer If on-board spending money is only on one booking and not the other it can not be transferred to the next cruise. It must be used on the cruise that the credit has been applied to.Question What should I do if I have a query regarding my on board account?Answer For queries regarding incorrect charges, overcharges, pre authorisation holds andrequests for copies of on board account please contact our Customer Contact Centre, please visit our website for contact details.For P O Cruises Peninsular Club discount queries please visit our website for contact details.Question Can I see the deck plans?Answer You will able to see where your cabin is located byviewing the appropriate deck plan.For example, if your cabin number is A106, the 'A' relates to the deck, therefore, select the view of the deck planon A deck.Please see the deck plans below:ArcadiaAuroraAzuraBritanniaIonaVenturaQuestion Is there a limit to how much foreign currency I can exchange on board?Answer You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.There is a daily limit on all currency transactions of £250, and weekly limit of £1250 against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €500 notes at any time for currency exchange transactions.Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.Question What facilities are available for blind or visually impaired guests?Answer You must inform us of any visual impairment at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format.At the point of embarkation, should you require an orientation tour of the ship our staff will be happy to assist, please ask Reception. Please note that our on board and excursion staff are unable to provide assistance with day to day tasks such as movement around the ship or shore, however they will be happy to assist with directions if required.Most of our ships have Braille cabin numbers and Braille lift buttons/audio call signs. The safety and emergency drill information and restaurant menus are also available on board in Braille.We can provide the following cruise information in large print:Safety and emergency drill informationMain restaurant and bar menusHorizon daily newspaperFor guests who use their own devices and software for translation or conversion of information for blind or visual impairment, please contact Reception once on board to discuss your requirements.If you have not yet completed a questionnaire please speak to our Customer Contact Centre or your travel agent, who will be able to send one to you.Question Which balconies have an obstructed view on Britannia?Answer The following balconies are obstructed:IB GradeG330 | G331 |G332| G333 | G334 | G335 | G401 |G402| G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412IC GradeG324 | G325 |G326| G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 |G518| G519 | G520 | G521 | G522 | G523 | G611 |G612| G614 | G615IE GradeG616| G617 | G618 | G619 | G620 | G621 |G622| G623JB GradeG414 | G415 |G416| G417 | G420 | G421 | G424 | G425 | G428 | G429 |G432| G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 |G506JC GradeG226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 |G530| G531 | G5353 | G601 |G602| G603 | G604 | G605 | G606 | G607 | G608 | G609 |G610JE GradeG624 | G625 |G626| G627 | G628 | G629 |G630| G631Question Can I take a bottle of wine/champagne on board to drink in a restaurant and would a corkage fee apply?Answer Each guest aged 18 years (21 years in US ports) and older may bring one litre of the following; wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise. If this alcohol is consumed in the dining rooms, bars, restaurants, pool or lounge areas, it will be subject to a corkage fee of £20* per bottle, per occasion which will be charged to the guest's on-board account. Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and ‭hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest ‭prior to the end of the cruise, at no charge.‭‭If a bottle of wine/Champagne has been bought for a guest through P O Cruises gifts, guests will ‭need to ensure they carry the gift card with them to avoid having the corkage charge applied to their ‭on-board account.On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board ‭shops. It will be stored until the end of their cruise.‭‭Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory ‭which has a selection of spirits and wines which can be purchased by the bottle, as well as our ‭extensively-stocked mini bars in all cabins.Please also refer to the question 'What are the duty free limits set by customs when travelling outside the EU?'Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins. Guests are expected to drink responsibly. This applies at the terminal, on board and on shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.‬‬We encourage you to read our Code of Conduct: pocruises.com/code-of-conduct*Subject to changeQuestion What will the dress code be whilst I am on board?Answer Dress Codes By CruiseWe have two evening Dress Codes on-board all our ships;Evening CasualandBlack Tie. Details of these, by cruise, can be viewed via thelinks below. We also host Theme Nights where guests are invited to dress up in line with the theme.We don’t want to dampen anyone’s fun but as of 1 January 2018 we no longer allow fancy dress, novelty items or inappropriate personalised clothing to be worn on board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed. We reserve the right to deny embarkation to guests who are inappropriately dressed.* This policy does not apply to children 16 and under.Details of dress codes can be obtained via My P O Cruises.Suggested Attire for Black Tie and Evening Casual nightsDetails of suggested attire for Black Tie and Evening Casual nights can be found under the question Is there a dress code on board? Further InformationFurther information can also be obtained via the following questions:Does the dress code apply to all areas of the ship?Question What dining options are available on board?Answer Our cruises are all full board and include breakfast, lunch and dinner, meals and snacks, poolside grills, deck barbecues and 24 hour buffets. Room service breakfast and afternoon teaare also included in the price of your holiday. Every evening we’ll set a place for you in our main dining room and when booking – depending on your ship and fare - you can chose to dine at a set time or one that will fit around your day to day plans. We call these two options club and freedom dining. Select Dining is our wonderfully flexible alternative dining where for a small charge you can enjoy restaurants by chefs Marco Pierre White, Atul Kochhar and TV’s wine expert Olly Smith. We’ve also developed a few of our own speciality experiences to whet your appetite. Club dining Club dining is a fixed seating plan operating on 2 sittings, either 1st sitting at 6.30pm or 2nd sitting at 8.30pm.We will reserve a table for you at the same time each evening with the same waiters and fellow diners for the duration of your cruise. Freedom dining Available onArcadia,Aurora,Azura, Britannia andVentura. This optiongives you more flexibility as you are free to arrive for dinner any time between 6pm - 9.30pm. It may be that a table may not be free and you will be given a pager to advise when your table is ready. This will give you the opportunity to have a pre dinner drink before being called. Select dining Select Dining in a speciality restaurant gives you even more choice, many of which are inspired by Michelin-starred chefs such as Marco Pierre White and Atul Kochhar. A Select Dining Cover charge applies in these restaurants. Other Dining Options There are also other dining areas which provide 24 hour service ranging from buffet food courts, pizzerias and daytime grills. In all instances, the cost of your meal is included in your fare. You can also take advantage of room service for light bites and/or full meals. Room service is available 24 hours a day and most items incur a charge. A room service menu will be available to you in your cabin. Regardless of which option you choose, you are still welcome to use the Select Dining or buffet restaurants at any point during your cruise.Question Can I wear National or Religious dress on board?Answer National and Religious dress including headdress' are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the cruise.Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.Question Do you cater for children with disabilities in the children's clubs?Answer We do cater for disabled children in terms of accessibility however we do not offer one to one care and if the child needs this then a parent or carer needs to be present at all times. Disabled children are more than welcome to join in with all activities and events run by the youth department.Question What happens if my child has a birthday on board?Answer If your child has a birthday whilst on-board, please inform the Youth Manager who can be found at The Reef so they can help celebrate your child’s special day.Question Where can children dine?Answer Children are welcome to dine in any of the dining areas on board.Meals are not provided in the children's facilities however, snacks are provided in the playrooms.Children’s TeaA designated children's tea will be provided in one of the restaurants on board, with parental supervision required. Further details and menus will be available on board.Children's tea parties take place at the following locations at the approximate times:Azura 17:00 - 18:30 - Venezia (Starboard side)Aurora 17:00 - 17:45 - The Horizon RestaurantBritannia 17:00 - 18:00 - The Horizon BuffetVentura 17:00 - 18:30 – WatersideThe above timings/locations may change due to operational reasons.Full details will be supplied to you once on board.Select DiningA children’s menu is not standard in these restaurants however please speak to the restaurant manager should your child have any special requirements.Breast FeedingAs a family friendly organisation, we recognise the benefits of breast feeding to mothers and infantstherefore breast feeding is welcome on board.Question What activities are arranged for children?Answer Activities for Children (over the age of 2 years) A full programme of age appropriate activities will be provided for 2-17 year olds. Varying every day, the daily programme offers fantastic activities and something for everyone. All activities are age appropriate for our separate clubs, examples being arts and crafts, quizzes, challenges, sports and many more. There is also plenty of time to simply relax and meet people of a similar age. Activities for Infants (under 2 years of age) The minimum age for children to participate in supervised daytime activities without parent/guardian is two years old, however for families travelling with children under two we would encourage you to come and use the facilities and activities with your child under your supervision. On the Ventura and Azura there are designated rooms for families to use with their under twos. Games Consoles: Relevant age appropriate games consoles are located in each of the clubs, such as the Nintendo Wii.Question What themes are shown on the video walls on Azura's Planet Bar and Ventura's Metropolis Bar?Answer In Azura's Planet Bar the following themes are shown on the video wall:AustraliaEuropeAfricaIndiaOrientAmericaWonders Of The WorldElements There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)Sydney - Australian Evenings (Baileys Kahlua shaken with Creme de Cacao a dash of lime)Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry Rosso with a Grand Mariner twist)Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau topped up with Orange Juice)New York - Bronx (Gin, Martini Dry Martini Rosso Shaken Strained with Orange Juice)Paris - Grand Mimosa (Champagne Orange with a Grand Mariner Float)Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.Question Which restaurants are wheelchair accessible?Answer Restaurants on-board all ourships are wheelchair accessible.Table and chairs can be moved if additional space is required once inside the restaurant. Please note there may be some areas within the restaurants that can not be accessed i.e due to a step.Question Where is the buffet dining area on board?Answer Arcadia's buffet restaurant is The Belvedere, located on Lido deck.Aurora's buffet restaurant is The Horizon restaurant, located on Lido deck.Azura's buffet restaurants are the Verona and the Venezia restaurants, located midships and on Lido deck.Britannia's buffet restaurant will be called The Horizon, located on Lido deckVentura's buffet restaurant is the Waterside, located on Lido deck.Question Can I order drinks to be placed in my cabin?Answer Yes, you can order beverages and food to your cabin 24 hours a day from Room Service. Prices and availability are subject to change. Question Can I purchase tobacco and E-cigarettes on board?Answer Yes, cigarettes, cigars and tobacco are available to purchase from most bar areas. We stock the following range of tobacco brands across all ships, prices available on board*: Golden Virginia (250gm) Drum (250gm) Amber Leaf (5x50gm) Additionally, tobacco products are available from the Duty Free shop. There are some areas of the ship where smoking is prohibited.Question Where can I enjoy breakfast?Answer If you are in the mood for a continental, a full cooked British breakfast or just a cup of coffee and a pastry, you will find this and more in one of our restaurants for breakfast. Breakfast can be enjoyed in any of our buffet or main dining restaurants* or in your cabin, between 7am and 10.30am**. *If you have chosen Traditional Club Dining you have the opportunity to sit at a different table to the one you dine at in the evening, with other guests or on your own. This applies to breakfast, lunch and afternoon tea. **Breakfast will be served from 6.30am on the day of disembarkation.Question I have booked first sitting but my excursion does not arrive back until 18:30, am I still able to dine in my normal restaurant?Answer We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner. Question Can I dine with the Captain?Answer Due to the Captain's responsibilities he may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.Question Can I consume my duty free purchase in my cabin and around the ship?Answer Duty-free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately. The Liquor and Tobacco shops on all P O Cruises Ships offer a comprehensive range of spirits, cigarettes and tobacco. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you may encounter ashore during your cruise. Internet pricing is not included in the guarantee. The shops are shut when the ship is in port. If you would like to purchase a bottle of spirits for in-cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). Intra EU Cruises (Cruises visiting only Countries within the European Union) On an intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises. Price Guarantee The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the cruise. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on-board account. If you have not yet purchased and have proof of the cheaper price ashore, the shop will price match for you.Question What is freedom dining and which restaurants are reserved for this?Answer Freedom dining isa flexible style of cruise dining, where you can arrive at the restaurant at any timebetween 18.00 and 21.30and ask to be seated. There are tables sizes ranging from two to eight, which are provided on a first come, first serve basis dependant on the type of booking you have made*.If the table size you require is not available, you will be given a pager that will notify you once a table becomes available. Freedom dining offers you the opportunity to be seated with different people every night on different sized tables and with different waiters serving you. Freedom dining is available on Arcadia, Aurora, Azura, Britannia, Ventura. Freedom Dining will be held in the following restaurants: Azura - The Meridian Restaurant and The Peninsular Restaurant Ventura - The Cinnamon Restaurant andThe Saffron Restaurants Arcadia - Upper tier of Meridian Restaurant Oriana – The Peninsular Restaurant Aurora – The Medina Restaurant Britannia -The Peninsular and Meridian Restaurants * Please note P O Select Fare bookings will take dining allocation priority over Early Saver or other promotional fares. Guests on Early Saver fare bookings have the option of http://www.pocruises.com/early-saver-dining/ advising us of their preference up to five days prior to departure. You may submit your preference at the end of the booking process if booking on line, via Cruise Personaliser after booking or via the link above. You will not receive confirmation of your preference and will be notified of your allocation once on-board. Guests on other promotional fares will have dining allocated once on-board.Question Do you offer Afternoon Tea?Answer Afternoon Tea is availableon all our ships. Afternoon tea is included in the fare and is served in the one of the Main Restaurants on-board. Eric Lanlard's afternoon tea On Azura, Britannia and Ventura, Eric Lanlard's afternoon tea will take place on selected sea days in the Epicurean Restaurant. A cover charge per person will apply (£15 - £20, subject to change). Eric Lanlard's afternoon tea will be bookable from 120 days prior to your sailing date on the Cruise Personaliser. Details of when afternoon tea will be held will be advertised on-board and via the Horizon daily newspaper, delivered to your cabin each day. A limited number of items from Eric Lanlard's Afternoon Tea are suitable for Coeliac's or gluten intolerant guests, for more information please enquire on-board.Question Is there a cinema on board?Answer There are cinemas on all the P O Cruises ships.On Ventura films will be played in the theatres (Prom and F deck / Prom deck)On Britannia , films are shown in The Studio (Deck 7)Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck)Arcadia has a boutique cinema, The Screening Room (Prom deck)On Aurora the cinema is called The Playhouse (D deck)Show times will be detailed in the Horizon newspaper on-board. A selection of movies can be watched in all cabins on-board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on-board.Question Can I pre book the entertainment on board?Answer The entertainment on board including shows and cabaret acts are usually shown twice a night to ensure that everyone has access to see them. There is no charge for these shows and they cannot be pre booked either prior to embarkation or on board. This includes the performances during the music themed cruises of Music at Sea, Strictly Come Dancing cruises and other headline acts. Selected performances are ticketed (without charge) to ensure that everyone will have the opportunity to see the shows. The Limelight Club on Britannia can be pre-booked on the Cruise Personaliser.Question Is there a casino on board?Answer You’ll find a casino on board all our ships and all offer numerous ways to chance your hand with lady luck. Table games From Roulette to Three Card Poker and Blackjack, join our dealers at a hosted table and try your luck. Casino Chips can be purchased from your dealer. If you’re new to gaming, pop along during the day for a fun and complimentary lesson. Slot machines You’ll find a large assortment of the most popular reel and video slot machines waiting to pay out; just insert your cruise card into the machine to begin. If you need assistance, casino staff are on hand to help. On all ships, receive a £5 freeplay slot bonus for your first £20 played, along with complimentary drinks while playing. Bingo Quite the event on board, it’s fun for first-timers and exhilarating for experts. You can win one of five cash prizes at every sea day session and the snowball jackpot keeps growing – the final amount must be won by the end of the cruise so dabbers at the ready! Bingo Books can be purchased from the Casino Desk. Scratch Cards Our range of scratch cards offer the opportunity to win up to £20,000. Scratch cards can be purchased from the Casino Desk. Video Horse Racing Just for fun, cheer your favourite filly across the line as you watch all the action unfold on the big screen. Payment Options Casino Chips can be purchased from the Casino Dealers at any table or charged to your on-board account. Slot machines can be played with cash or by inserting your cruise card directly into the machine. Note: All winnings must be cashed out onto your cruise card. On-board spending money cannot be used in the casino. Only those over the age of 18 may use the casino facilities. Opening Times Sea day: Slot machines; 10am until late. Tables; 12pm until late Port day: Approximately 45 minutes after sailaway until late. Note: The gaming facilities within the casino are only available when your ship is outside of port limits and opening times can vary by jurisdiction. Unused Casino Chips Casino Chips must be cashed in on board. If you take chips home at the end of your cruise they will be valid next time you sail. We are unable to exchange them for cash once you have disembarked.Question What can I do during sea days?Answer During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.Question Is Sky Sports available on board?Answer There is a dedicated sports channel - Sport 24, which offers coverage of major sporting events. Unfortunately, due to International law we are not able to purchase the rights to show the Sky Sports channel on our ships.Question Is there a theatre on board and are there wheelchair spaces?Answer Yes, there is a theatre on board each of our ships.Arcadia - The Palladium #8211; Located on the promenade,F G decks with 736 seats Take a http://www.pocruises.com/cruise-ships/arcadia/ virtual tour of Arcadia - select either Prom, F or G deck and then PalladiumWheelchair Spaces - There isaccess on all our decks to the Palladium Theatre where youcan enjoy the evening entertainment. However, the designated area for the wheelchairs is on Deck 2 along with signs for wheelchair companions. There is also signs down on the starboard and port side of Deck 1, if youfeel more comfortable entering the Palladium Theatre that way.Aurora - The Curzon Theatre - Located on the promenade deck with 668 seats Take a http://www.pocruises.com/cruise-ships/aurora/ virtual tour of Aurora - selectPromdeck and then The Curzon TheatreWheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of Deck 7 with parking access for fourwheelchairs and three seats on each side. These seats are labelledas reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats will be labelled as reserved.Azura - The Playhouse #8211; Located on the promenade and F deck with 788 seats Takea http://www.pocruises.com/cruise-ships/azura/ virtual tour of Azura - selectF deck and then The PlayhouseWheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of Deck 7 with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.Britannia - Headliners Theatre - Located on Deck 6 and 7 with 980 seatsWheelchair Spaces - Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, having signed as reserved for wheelchair. Deck 6 forward there are 16 seats which are reserved for wheelchair users.Ventura - Arena Theatre; Located on the promenade and F deck with 788 seatsWheelchair Spaces - Deck 7 there is a centre ramp to access port side and starboard side with three wheelchair spaces either side with three accompanying seats either side (6 wheelchairs in total). The back row has twosteps to negotiate on starboard and port side are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions.Wheelchair spaces are available on a first come, first served basis. It is not possible to pre book these spaces or any of the seats in the theatre.The Theatre companies perform West End style shows regularly throughout each cruise. On a regular 14 night cruise, up to 7 production shows may be performed. Full details of the performances will be made available once on board and vary by ship.There is no set opening time for the theatre, it will openfor individual events which can vary day to day. Please see the daily horizon, your on board news paper for entertainment events and times.Question Can I purchase a camera on board?Answer Yes, you may purchase a camera from our Ship's Photographer on-board. We stock a number of Nikon cameras, the full range and costs can be obtained from the photography desk on board.Question Is there a nightclub on board?Answer Arcadia - The Globe, situated on F deck.Aurora - Masquerade situated on thePromenadeDeck.Azura - Manhattansituated on the Promenade Deck.Britannia - The Live Lounge situated on Deck 7.Ventura - Havana situated on the Promenade Deck.Question Can I watch sport on board? Answer There isa sports channel on allships called 'Sport 24' whichoffers coverage of major sporting events including:2018 FIFA World Cup Play Offs2018 FIFA World Cup QualifiersATP Masters TennisATP World Tour FinalsAugusta MastersAustralian Open TennisBundesligaEuroleague BasketballEuropean Rugby Champions CupMotogpNational Rugby LeaguePGA ChampionshipPremier LeagueRoland GarrosState Of Origin SeriesT20 Big Bash LeagueThe Open ChampionshipUEFA Champions LeagueUEFA Europa LeagueUS Open GolfUS Open TennisWimbledonWinter OlympicsRyder Cup Golf2018 FIFA World Cup Full details of the sporting events shown on board can be viewed via http://www.sport24-tv.com dedicated websitefor this channel which includes both a regularly updated news page and a full four week schedule so you will know exactly what sporting coverage you can expect whilst on board. Please ensure you click on the AT SEA tab on the website to ensure you are seeing the correct schedule.Please note inclusion on the list does not guarantee coverage onboard and we are not able to guarantee coverage of any specific match or event. Sport 24 will be shown in selected bars and lounges around each ship.Question Are there activities for single travellers?Answer There are coffee mornings for guests travelling by themselves. These are advertised in the daily Horizon newspaper. These coffee mornings are not available 2 or 3 night cruises. Question What indoor games can I play on board?Answer There are provisions for card games to be organised on all the P O Cruises ships.On cruises with seven days or more at sea, games such as bridge feature on all cruises except Azura and Ventura. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability).The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improverclass, both approximatelyone hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.Tournaments will be advertised in the daily Horizonpaper, other card games can be arranged upon request.The following games are available on each ship:ArcadiaChessScrabbleDominoesCribbageRumikubVarious puzzlesAuroraCountdownDraughtsTrivial PursuitMonopolyScrabbleMah-jongChessBackgammonVarious jigsawsCheckersAzuraMonopolyRummikubDart board (Brodie's pub, deck 6 F Deck)BritanniaCribbage SetGame BackgammonBoard CludeoBoggleCatch PhraseChequersChessConnect 4Countdown Board GameDraughtsFrustrationIndoor RummikubJengaMah-jong SetMonopolyPass the PigsPictionary PartyPlaying cardsScrabbleSoundtracksTell MeTrivial PursuitUno card GameWho Wants to be a MillionaireYahtzee Milton BradleyYahtzee Score PadVenturaScrabbleBackgammonPictionaryQuestion How much are spa treatments, services and packages?Answer Full details on what treatments and services are available and costs can be viewed in the Oasis Spa brochure. In addition you may purchase spa/retreat day passes, details of which are available once on-board.Question Can I cancel or amend a spa appointment or package?Answer Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto Cruise Personaliser and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via Cruise Personaliser up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation. On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.Question Can I hire formal wear?Answer P O Cruises do not currently offer this service.Question How many Black Tie/ Formal nights will there be?Answer As a general rule, there is approximately 2 Black Tie nights during a 7 night cruise and 4 during a 14 night cruise. This can vary from cruise to cruise. Full details will be provided to you before you travel.Question Does the dress code apply to all areas of the ship?Answer The Dress Code applies to a majority of public areas after 6pm.The following venues are exclusively Black Tie venues when Black Tie is the Dress Code of the ship.Arcadia: Intermezzo, The Crow's Nest, Meridian, Sindhu and Ocean Grill restaurants.Aurora: Anderson’s, The Crow's Nest, Alexandria, Medina, Sindhu and The Glass House restaurants. Azura Blue Bar, Planet Bar, Meridian, Peninsular, Oriental, Sindhu, The Glass House and The Epicurean restaurants.Britannia: The Crow’s Nest, The Epicurean, Meridian, Peninsular, Oriental, Sindhu and The Glass House restaurants.Ventura: Red Bar, Metropolis, Cinnamon, Saffron, Bay Tree, Sindhu, The Glass House and The Epicurean restaurants.Question Can I pre purchase a dining venue? Answer Yes, you are able to purchase dining reservations for selected restaurants. You can purchase these up to three days prior to sailing.Question Which diets can you cater for?Answer All ships can cater for the following diets;VegetarianPescetarian fishLow /no fatLow salt /no saltLactose intolerant /dairy freeGluten /wheat free /coeliacLow cholesterolDiabeticKosherVegan Should you require any of the above diets please call our Customer Contact Centre on 0345 355 5111 or please visit our website for contact details, prior to sailing.Question What happens if I have a food allergy/intolerance?Answer Please call our Customer Contact Centre on 0345 355 5111 or your local Travel agent with details of your specific allergy/intolerance and we will notify the Restaurant Manager prior to your cruise.Question Do you have Organic food?Answer Regrettably, we do not stock organic products.Question Is decaffeinated coffee or tea available on board?Answer Yes, in the restaurants decaffeinated tea is available.The bars serve decaffeinated coffee. If you require decaffeinated coffee in your cabin, then this can be requested on board and sachets can be provided.Suitable alternatives are supplied if the above is not available.Decaffinated Costa coffee is available across a range of bars for purchase, along with a wide selection of TeaPig decaffinated and herbal teas.Question Do you serve fresh milk on board?Answer Wherever possible, fresh milk (full fat, semi skimmed skimmed) is served for the first week of the cruise. Long life milk is served when fresh milk is not available.Question Can I take a bottle of wine/champagne on board to drink in a restaurant and would a corkage fee apply?Answer Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.Wine brought on board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle*, per occasion which will be charged to the guests' on-‭board account. Spirits or liquor brought onboard can only be consumed in guests' cabins.Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge.If a bottle of wine/Champagne has been bought for a guest through P O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise.Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins.Guests are expected to drink responsibly. This applies at the terminal, on board and on shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.Question How much are the drinks on board?Answer Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!There’s a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.You can also enjoy savings with one of our drinks packages. Something for all tastes.In Cabin Spirits are available for you to purchase on-board via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.Mini Bars available in all cabinsWe offer a selection of non alcoholic beverages including:Soft drinksMocktailsBecks non alcoholic largerNon alcoholic winesComplimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).Question Do you offer vegan/vegetarian wine on board your ships?Answer Yes we do offer vegan/vegetarian wines on board our ships.Please note these are only available to purchase on board via your wine waiter. You are unable to pre order these. All wines listed are subject to change and availability.Question What is the brand of coffee sold in coffee shops on board?Answer Costa Coffee is sold in the various coffee shops and bars on board.In addition, Costa Ice is available to purchase on board. A range of iced coffees, creamy coolers and fruit coolers to help quench your thirst in the heat of the sun. Further details on these products is available on board.Question Are there male and female therapists on board?Answer Yes, both male and female therapists are on board some of our ships, although majority are female.The male therapists that we have are either hairdressers, nail technicians, fitness instructors, acupuncturists, or Medi Docs - we do not have male massage or facial therapists.Question How can I contact the spa operator?Answer Spa treatments and services are available to book from approximately 120 days prior departure.If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1STIf you wish to purchase any products from the spa after your cruise please visit www.timetospa.comQuestion Is there a sauna and steam room on board?Answer The steam rooms are complimentary on board Aurora. Britannia has two steam rooms on board, the one steam room outside the gym changing rooms are complimentary.On board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia Britannia only. Endless Oasis pools on Ventura Azura do not incur a charge).The sauna is complimentary on board Arcadia, Aurora, Azura and Ventura.Question Can someone who is not travelling, register their credit card to pay the on board account of someone who is travelling?Answer Yes, though the card holder must be present at check-in. The alternative to this is to purchase on board spending money prior to cruising.Question Do you offer drinks packages?Answer To help you tailor your holiday just the way you like it, we’ve created four drinks packages that offer unbeatable choice and value on board.The Ultimate drinks packageThe Non-alcoholic drinks packageThe Hot drinks package The Children’s drinks packageEach is available on any holiday of five nights or more and you can use your package in all the restaurants, bars and cafés on board. More information about the Drinks Packages can be found on our dedicated website. Packages are not available to purchase pre-cruise. Each adult assigned to the same cabin must purchase the same drinks package. Sharing is not permitted.Children can have the Children's package independently of their parents. There is no requirement for adults in the same cabin to also purchase a package.An adult travelling alone in a cabin with children who purchases the Ultimate package, will get a free Children's package for all the children in the cabin (aged 17 and under).Any loyalty discount will be applied when purchasing a drinks package.  Wine PackagesVarious wine packages are available. Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.  Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.  Self and Room ServiceA 'Self Serve Wine Package' (by the glass) is available on Ventura. Please see How does the enomatic wine system work in Ventura's Waterside Buffet? for details.Single bottles of wine or Champagne can be pre ordered via our gift catalogue (our brochure is currently unavailable, a revised brochure will be ready soon) and spirits can be ordered via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu)We also offer a ice-cream package.Question How much are the drinks on board?Answer Drinks prices are very similar to those on the high street with the added advantage that we #8217;ll bring them to you, waiter service is standard on-board!There is a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.You can also enjoy savings with one of our drinks packages which are available for wine, soft drinks and coffee. Something for all tastes. Soft Drinks   CoffeeSoft drinks - You may also take advantage of a soft drinks package. Coffee - A coffee card is available to purchase that allows 10 Primo (12oz) Costa coffees (Americano, Latte,Cappuccino or Iced Coffee's) once on-board. You can purchased prior to embarkation by calling our Customer Contact Centre (please visit our website for contact details) or once on-board.A range of iced coffees, creamy coolers and iced teas to help quench your thirst in the heat of the sun from Costa Coffee. Further details will be available on-board. Bottled WaterBottled water can be purchased from the in cabin menu and from all bars around the ships. In CabinIn Cabin Spirits are available for you to purchase on-boardvia room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day. Non AlcoholicWe offera selection of non alcoholic beverages including: Soft drinksMocktailsBecks non alcoholic largerNonalcoholic wines GeneralComplimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).Question Can I access the internet on board?Answer All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre cruise or once on board.Pay As You Go is available to purchase once on board.You can also use your roaming partner - when near shore - or the Telenor Maritime network - when at sea. Charges for these connections will be added to your mobile bill rather than your on-board account. Please contact your normal service provider for data allowance and costs.More flexible. More focused. Always-on satellite internetIt's great being able to stay in touch with loved ones back home while you're away with us. This is why our satellite internet service is easy to access and tailored to how you like to use the internet.Our satellite internet puts you in complete control of the services you use, with a connection that's available 24/7 (satellite reception permitting). There are three packages to choose from, alongside Pay As You Go: The Connect Package - Stay in touch with family and friends. £6.75 per 24 hours with a full Cruise Plan. £7.75 for a single 24 hour period (internet messaging, social media) The Browse Package - browse as you would usually (with the exception of video streaming), plus email and social networks. £10 per 24 hours with a full Cruise Plan. £12.50 for a single 24 hour period. (web browsing, email, internet messaging, social media).Additional savings can be made on The Browse Package when purchased pre cruise see How to purchase Satellite Internet below for further details. The Works - stream YouTube, Spotify and Apple Music, video call, browse, email, and share via social networks. £20 per 24 hours with a full Cruise Plan. £24.95 for a single 24 hour period. Pay As You Go - a flexible alternative to a 24 hour package. 65p per minute (To help keep an eye on costs, we'll automatically log you out after 30 minutes)With our packages, you can upgrade any time you like. If you try to use a service from an alternative package, a prompt will appear to point you in the right direction. Then, it's just a few clicks to upgrade, and you're away.You can purchase per 24 hours, for your full cruise or on a remainder of cruise basis. There is no activation fee.On-board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com'; into your browser. Alternatively, pop along to the Library; a good option if you need a little help.You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on-board.How to purchase Satellite InternetWhen you buy The Browse Package before you sail, you can save up to 15%*. You are able to purchase pre cruise on a single 24 hour period basis and as a full Cruise Plan. Multiple purchases of the single 24 hour option can be made should you require a shorter duration than your full cruise. Daily Internet Browse Package - £10 per 24 hours Full Cruise Plan Browse Package - From £28 for a 3 day duration up to £246 for a 30 day duration.To purchase and to find out more, please visit our website for contact details. If you would prefer to use The Connect Package or The Works, these can be purchased on board your ship.Once on board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com' into your browser. Follow the on screen instructions and choose a daily or full Cruise Plan for your preferred package. Alternatively, pop along to the Library; a good option if you need a little help.If you are on a back to back cruise (two or more consecutive cruises) please note that the satellite internet service may be unavailable during turnaround days when the ships changes from one cruise to the next.Internet questions....... here are the answers!Connection speedBeing able to access the internet in the middle of the ocean is quite the technological accomplishment. However, due to the fact that the internet signal has to travel via satellites over 20,000 miles above the earth, service speeds are significantly impacted. Even the geographical location of your ship (mountainous landscapes in particular) and the weather can affect the on board service. To maximise your satellite internet service speeds, you will find the strongest Wi-Fi signal in public venues. You may also find that off peak periods - early morning, late evening and port days - provide a better service.Access to emailAccess to email services are available though both The Works and The Browse satellite internet packages, available to purchase pre cruise and once on board. Should your email service provider have enhanced security processes in place such as validation of your account via text, an alternative email account or a series of pre-determined questions, please familiarise yourself with these before you board to ensure ease of access once at sea.Printing and scanningShould you wish to print pages in the Library, this will be charged at 30 pence* per black and white page. If you require a document to be digitally scanned, please speak to reception. (*Prices are subject to change)PC internet station opening hours and locationsThe PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.PC internet stations are located in the following areas:Aurora - The Library, Forward on Sun DeckAzura - The Library, Midships on P DeckBritannia - The Library, Forward on Lido DeckVentura -The Library, Midships on P DeckVAT on internet services on-boardThe charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other European Tax Authority.Stay Connected - calling homeMost people find their mobiles work well at sea. Signal strength can vary a bit, but you should be able to do all the usual things-make and receive calls, send text messages and photos. You will see Telenor Maritime or 90112 on your mobile's display. This means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account. Your service provider should be able to give you a breakdown of all charges. Please note that charges for pay as you go can vary to those of contract phones on the same network. Due to the ship's location, there may be occasions where your phone is unable to find a signal.We are happy to offer a full 3G service on board Britannia. Skype and video calling connectionsThese services are available with The Works package, however please be aware that unpredictable satellite connectivity can impact the quality of the service.Question How much should I pay for tips?Answer With no tipping needed on board, you can relax in the knowledge that the P O Cruises standards of service you’ve come to expect are all part and parcel of your holiday.Question Is there a dress code on board?Answer Yes. However the Dress Code only applies in the evening. During the day you can wear exactly the same as you would on any other holiday.There are twodress codes –Evening casualandBlack tie. To help you with your packing,CruisePersonaliserwill let you know how many nights of each dress code you can expect during your holiday.Please check in advance so you’re ready for each occasion.For a list of what the dress code will be on a specific cruise number, you may also find the following question helpful:What will the dress code be whilst I am on board?To see in which areas of the ship the dress code applies, please seeDoes the dress code apply to all areas of the ship?Evening CasualStylish resort or leisurewear is ideal forEvening Casualnights, for example casual separates or dresses for ladies and open-neck polo shirts and casual long trousers (not shorts or 3/4 length trousers) for men. A jacket and smart trousers can be worn but are not compulsory.T-shirts are also acceptable but should not have any offensive symbols or language on them. Smart dark denim is also fine, but not trainers, football shirts or tracksuits. Please see below examples/ideas.Black TieBlack Tienights foster a rather special atmosphere on-board and we know that our guests adore dressing up and it has long been a part of the P O Cruises experience, adding a touch of glamour and a real sense of occasion to evenings at sea. Seeing an entire ship full of people transformed into their finery is quite something to behold. Ladies wear glamorous evening wear including cocktail dresses, ball gowns or even smart trouser suits. For men, dinner jackets or tuxedos are the norm, but a dark lounge or business suit and tie can be worn as an alternative. You can also wear formal national dress and military uniform.DaywearDuring the day you can wear exactly the same as you would on any other holiday. Casual shirts, shorts, trousers and beachwear are ideal. For going ashore and walking on deck, flat comfortable shoes are a must. You will also need a lightweight jacket or coat for cool evenings and occasional showers. Don't forget sun protection cream, a sun hat and sunglasses as the sun is much stronger at sea.ChildrenThe Dress Code for children in the evening is Evening Casual, regardless of the adult Dress Code. We do ask that children don’t wear denim on Black Tie nights. When dining in the informal or buffet restaurants children can be casually dressed. If children are going to be with you in the evening in the formal restaurants and theatre then they can still dress more casually adopting our Evening Casual Dress Code.Fancy dress and novelty clothingWe don’t want to dampen anyone’s fun but we don't allow fancy dress, novelty items or inappropriate personalised clothing to be worn on board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed. We reserve the right to deny embarkation to guests who are inappropriately dressed.The only exception to these are the official P O Cruises theme nights which may include 60s, 70s, tropical, Western, and black and white night, and seasonal events such as Halloween and Christmas.For guests travelling onN834, N835, N836, N837, R823, R824, R825, R826, J818, J819, E825, E826, E827, E828, E829, X822 X823, we are bringing festive sparkle on board your cruise and invite you to join us in wearing your favourite Christmas jumper for Sail Away as we leave Southampton. For guests travelling onA832(A), A833(A), A834(A), B832(A/B/C/D), B833(A,B,C,D) B834(A/B/C/D)we also invite you to pack your Christmas jumper and Christmas jumper evening will be advertised on board.Personalised and slogan clothingIn addition to the fancy dress policy, clothing with personalised images/slogans, and/or clothing that features offensive language, images or slogans, will not be allowed on board at any time.GeneralThe Dress Code is applied in most restaurants and bars for guests over 18 years of age, from 6pm. Please wear the appropriate attire to the ship’s bars and restaurants;blue or worn denim, sandals (for men), sleeveless tops (for men), flip flops and shorts are not permitted in ship's public areas during the evening.Swimsuits are not permitted in the lounges, interior bars, restaurants or reception area at any time. A shirt and suitable footwear is required while indoors and when using the buffet restaurants.Travelling to the United Arab EmiratesModesty in clothing is to be respected in this region, so make sure you pack plenty of light and loose clothing that covered the tops of your arms and legs. We advise ladies to avoid wearing any shorts or tight-fitting clothes and to take a head covering ashore.For further information, please visit the government Foreign travel advice website for advice regarding dress-codes.Question Can I bring items of food or drink on board?Answer We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.In limited circumstances we would allow you to bring food and beverages on board but please note the following:Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety.All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas.Personal items may not be cooked for you on board,stored in the main storesor in any food room refrigerator or freezer.There is a limit to the amount of alcohol you can bring on board.Question What am I not allowed to take on board?Answer The following items are prohibited and their possession is not allowed on board any Company ship by passengers or crew without a valid lawful reason, unless required in direct support of ship operations, as part of a crew member’s official duties, and only with consent of the Ship’s Captain.1. Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana.2. All firearms including replicas, imitations and their components13. Air, BB or pellet pistols or rifles4. Any other projectile-weapon (e.g., paint ball guns)5. All ammunition6. All explosives, including imitation explosives2and devices7. Fireworks, flares, pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment and which have been properly manifested)28. Sharp pointed weapons including throwing stars9. Knives with a blade longer than 4 inches / 10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc.2, 310. Open razors or scissors with a blade longer than 4 inches / 10.16cm.11. Skean Dhus or Kirpans2,412. Spears or spear guns13. Crossbows, crossbow bolts and long bow arrows14. Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku15. Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)216. Flammable substances and hazardous chemicals unless carried in limited quantities and in accordance with company instructions (e.g., charcoal, petrol, methylated spirits, paint thinners etc.)2,5,617. Any other item made, adapted or intended for use as an offensive weapon18. Stun devices19. Handcuffs20. Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.6, 721. Any remotely controlled or autonomously flying devices, toys or drones2,522. Self-balancing hover boards , air wheels, scooters, or Segways (except those provided by the Company for shore excursions and for use onshore by passengers with a disability as a mobility device)223. Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans.2, 824. Emergency Position Indicating Radio Beacons (EPIRB) ham radios, communication scanners, wide-band receivers, satellite phones, transformers, lasers and laser pointers.21Except Law Enforcement Officers/Agents acting in an official capacity and/or certified Armed Security Guards acting in an official capacity with full permission of the ship’s Captain.2Except when authorized by the CSO (see Section 3.3).3Souvenir Ulu knives may be retained if kept in original packaging and stored in passenger / crew cabins.4Ceremonial knives/swords as well as entertainment props are, at times, permitted with prior approval from the CSO, but must be held in the custody of the ship’s security department.5Except when authorized by the company in support of a sanctioned company activity, and with completion of a risk assessment by the Company’s marine safety group.6Except when approved by the Company’s marine safety group.7Please see MAR-1502 FIRE PRECAUTIONS for additional items prohibited due to fire risk onboard.8Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area. Oxygen cylinders are not x-rayed.Question How can I check my current tier?Answer Log into My Account on our website or on Cruise Personaliser.Question When will my points be awarded?Answer Loyalty points are awarded when you have completed a cruise.Once you have spent at least 15 nights on board (150 points), you automatically become a member and enter at the Pacific Tier. When you join us for your next cruise, you will be entitled to Pacific Tier benefits.As points are awarded at the end of a cruise, you cannot move up a tier mid-cruise. Instead, you will enjoythe additional benefits when you join us for your next cruise.Question I am currently a Baltic/Ligurian member; will I still be a member on my next cruise?Answer To continue to enjoy Baltic or Ligurian privileges, in the 3 years prior to the departure date of your next cruise, you must have spent at least 80 nights on board for Baltic, and at least 201 for Ligurian. Question How do I get a quote for the P&O Cruises travel insurance with my 10% discount?Answer See the Travel Insurance section of the P O Cruises brochure. Or, for more information call 0800 316 3061, quoting reference WC668, along with your membership number.Question If I purchase my shore excursions pre-cruise, will my on-board spend discount still be applied?Answer Yes. Purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in on the date of embarkation, not on the date of purchase. The discount on shore excursions that are paid for pre-cruise is not dependent on your spending of allocated non-refundable on-board credit. For a World Cruise, purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in at the start of the segment in which the activity is taken, and not the date of embarkation.Question What can I do on sea days?Answer P O Cruises offers the very best in cruise entertainment. Days can be filled with as much or as little as you want, whilst evenings are no doubt the social highlight.With a range of activities and entertainment taking place throughout the day, you’ll struggle to fit everything in. From dazzling West-End style performances in the ship's theatres to comedy and live music, piano recitals and tribute bands. Cinema and film screenings, dance classes, pub quizzes, sports tournaments, cookery demonstrations and even special interest seminars you’ll be spoilt for choice. You’ll also find traditional card and table games, along with the latest slot machines in our casinos and if you are in the mood for dancing, head for one of our themed nightclubs with where the bars are well stocked with your favourite refreshments.Of course, some days you just want to relax with a good book and do nothing at all. On these days you’ll find plenty of comfortable sun lounges outside and soft chairs inside to simply relax and do nothing at all.Families will love the flexibility of The Reef children’s clubs, which offer safe havens for teens and little ones alike.Question Can I bring my children on a cruise holiday?Answer Our family-friendly cruise ships, Azura, Britannia and Ventura, are packed with lots of exciting features that will definitely tick all your boxes. Each family friendly ship offers dedicated clubs for all ages from morning till late evening. In addition to the clubs a night nursery, children’s tea, discos and activities are all included in your fare!The P O Cruises exciting free on-board programme for 2 – 17 year olds is called The Reef. Split into four distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers, to keep children of all ages entertained safely throughout the day and evening and to ensure that they have the chance to make friends of their own age. In Addition to The Reef, we have a Night Nursery for children aged between 6 months and 4 years of age.

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