Directors Club News |
Time 2022-09-16 13:45:30Web Name: Directors Club News |
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Directors Club News
SearchJabra introduces unique AI software for improving customer and agent experience in contact centres
Jabra, a leader in personal sound, video and office solutions, is launching a new Software-as-a-Service (SaaS) solution, Engage AI. Engineered to transform contact centre call experiences, the solution employs Artificial Intelligence (AI) technology that provides real-time insights to improve customer calls and support employee wellbeing. Continue reading Jabra introduces unique AI software for improving customer and agent experience in contact centres
Vonage Launches AI Studio
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence (AI). Continue reading Vonage Launches AI Studio
Zendesk launches new customer sentiment and intent functionality powered by machine learning
Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Continue reading Zendesk launches new customer sentiment and intent functionality powered by machine learning
Jabra adds a new generation of contact centre headsets to the Engage line
Jabra, leader in personal sound, video and office solutions, expands the Engage line with two new products set to empower digital contact centres to enhance customer experience. The Jabra Engage 50 II promises to be the best headset for clear customer calls* and ensures that no calls will ever be missed with its SmartRinger feature. Continue reading Jabra adds a new generation of contact centre headsets to the Engage line
TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
TaskUs, a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, was recognized as a Major Contender by Everest Group in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022 report. Continue reading TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
Bandwidth Launches New “Send-To” App, Bringing Built-In SMS Messaging to Microsoft Teams
Bandwidth, a leading global enterprise cloud communications company, announced “Send-To,” a new messaging app for Bandwidth’s Direct Routing and Operator Connect for Microsoft Teams. Send-To enables enterprise users to send SMS texts from within Teams instead of having to use their personal phones, enabling faster and more efficient work collaboration. Continue reading Bandwidth Launches New “Send-To” App, Bringing Built-In SMS Messaging to Microsoft Teams
Newgen Strengthens NewgenONE Digital Transformation Platform with an All-new RPA Offering
Newgen Software, a leading global provider of Digital Transformation Platform, NewgenONE, announced the launch of its all-new integrated Robotic Process Automation (RPA) offering. With this best-in-breed RPA capability, Newgen has further strengthened its low code process automation portfolio. Continue reading Newgen Strengthens NewgenONE Digital Transformation Platform with an All-new RPA Offering
Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced it closed FY22 with more than 30% growth in revenue, a 95% customer retention rate, a Customer Net Promoter Score (NPS) of 70 and 10 billion seconds of synthetic CX testing traffic annually. Continue reading Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market
Smart Communications Named in Prestigious IDC Fintech Rankings
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced its inclusion in a new analyst ranking of the top 100 global providers of financial services technology and services. Continue reading Smart Communications Named in Prestigious IDC Fintech Rankings
Messagepoint Launches Semantex Division Offering AI-based Content Intelligence Platform
Messagepoint announced the launch of Semantex, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-related challenges. Continue reading Messagepoint Launches Semantex Division Offering AI-based Content Intelligence Platform
Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base
Sinch, a global leader in cloud communications and mobile customer engagement, announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine. AskFrank integrates with a business’s existing customer engagement chatbots, contact centre, website or knowledge base. Continue reading Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base
Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library
Qualtrics, the leader and creator of the experience management category, announced new XM Benchmarks that will give organizations insights to make critical decisions based on Qualtrics’ vast experience data and industry-leading analytics. Continue reading Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library
Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Upstream Works announces a strategic partnership with Simplifai, a provider of AI technologies. Upstream Works helps companies worldwide transform their customer experiences, including industries such as Healthcare, Financial Services, Insurance, Utilities, and more. Continue reading Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research
Seventy-nine percent of consumers plan to cancel subscriptions, move to lower-cost providers, or renegotiate existing contracts to combat inflation, according to new data released by UJET, Inc. Continue reading Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research
Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact centre software solutions to businesses that are looking to deploy an omnichannel call centre solution easily and integrate Microsoft Teams as part of their customer service operations. Continue reading Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
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