Support - Case Management Software - Trialworks
Time 2022-09-09 00:58:43Web Name: Support - Case Management Software - Trialworks
WebSite: http://www.trialworks.com
ID:308719
Keywords:
Case,Support,Management,TrialworksDescription:
Trialworks is your partner behind the scenes, saving you time and supporting your continued success.
Email: support@trialworks.com
Phone: 305-357-6500
Trialworks Quick Support
Windows Users
Download Teamviewer to start a remote session with support.
DownloadMac Users
Download Teamviewer to start a remote session with support.
DownloadTrialworks Version Changes
Trialworks 11.4
Trialworks 11.3
Trialworks 11.2
Trialworks 11.1
Trialworks 10.9Trialworks 10.8Trialworks 10.7Trialworks Forms
Account Request FormNetwork SurveyHosting SetupFirm Practices & ProceduresTW App & Web Intake Request Form
TW Search Request Form
Dashboard Request Form
Installation, Upgrades & Utilities
Trialworks ProgramThis is the complete Trialworks v.9.
Note that not all components need/should be installed on servers. For advice and assistance, contact our support team.Trialworks Refresh
This package should be extracted to your Trialworks share. Contains Microsoft Access 2010 Runtime, PDF components, and .NET frameworks.Trialworks Repair Utility
Download this utility to repair issues related to Microsoft Outlook and/or Microsoft Access.
Training Documents
BinocularsCall Log & Calls Manager
Contact Management
Contacts from Outlook
Docketing in Trialworks
DocuSign
Fixing Dropdown Menu Items
Using FileIT
Using the History Tab
Mailing Wizard
Mass Tort Cases
Negotiations TabProduction Tracker TabSecurity Module
Settlements
SMS Messaging
Service on Attorney By EmailStamps.com Integration
Template Training
Trialworks Search
Template Updates and BookmarksWorkers’ Compensation
Customer Support GuideDashboard Library
Mobile Downloads
The Trialworks mobile app complements Trialworks Case Management Software for existing users. In addition to true remote access to the contents of important case-related information, the application offers a number of other unique and helpful features.
Trialworks iOS
Trialworks for iPhone/iPad is the first app of its kind to provide lawyers with accessibility to all matter related documents, notes, docket (calendar) and contacts on the fly.
Trialworks Android
Trialworks App allows existing Trialworks Case Management Software users to review and/or edit notes, contacts, docket, add time to timekeeper, review and add new intakes, case history, and review attachments in Trialworks on their Android devices.
Our support team is ready to assist with any software issues that arise, so your focus can remain on your clients. Trialworks has allocated extensive resources to our case management software support effort.
We have recently welcomed several new members to the team, all of whom have considerable experience in delivering best-in-class software support. In addition to new support staff, we have also recently upgraded our support tracking software to minimize response times and prioritize critical issues.
As one of the earliest case management products in the industry, we strive to maintain our leadership position in everything that we do – from product innovation to training and implementation to ongoing customer support.
Trialworks Videos
Trialworks 11 - New Interface, Tabs, & Quick Access Trialworks 11 - SMS Texting, Email, & Faxing Trialworks 11 – Address Book, Contacts, & Call Log Intro to Trialworks Version 11 (Pre-recorded Webinar)Requirements
TrialWorks (Workstation)
TrialWorks (Server)
Operating SystemWindows 7 (Pro or Ultimate)
Windows 8 (Pro)
Windows 10 (Pro)
ProcessorDual Core
Memory2 GB minimum
Disk SpaceN/A
Display1366×768 at 100% font size setting
1920×1080 at 125% font size setting
SoftwareMicrosoft Office 2010 32-bit MSI
Microsoft Office 2013/2016 32-bit MSI
Corel WordPerfect 9+ (for document generation)
.Net Framework 3.5
OtherWindows Active Directory Domain
Outlook in Cached Mode when using Microsoft Exchange
Microsoft Office 2016 Microsoft Store installation is not currently supported
Operating SystemWindows Server 2008 R2 and above
ProcessorQuad Core, Server Grade
Memory8 GB minimum w/ 1 GB free prior to TrialWorks installation
16GB minimum for shared server w/ at least 1GB of RAM not in use by other server processes.
Disk Space40GB minimum
DisplayN/A
Software.NET 3.51
Windows Installer 4.5
Power Shell 2.0
SQL 2008/2012/2014/2016
OtherWindows Active Directory Domain
TrialWorks Hosted
Operating SystemWindows 7 (Pro or Ultimate)
Windows 8 (Pro)
Windows 10 (Pro)
ProcessorDual Core
Memory2 GB minimum
Disk SpaceN/A
Display1366×768 at 100% font size setting
1920×1080 at 125% font size setting
SoftwareMicrosoft Office 2010/2013/2016 (32 bit) or
Corel WordPerfect 9 (or higher)
OtherWindows Active Directory Domain
Outlook in Cached Mode when using Microsoft Exchange
TrialWorks Mobile App
Operating SystemWindows 7 (Pro or Ultimate)
Windows 8 (Pro)
Windows 10 (Pro)
ProcessorDual Core
Memory2 GB minimum
Disk SpaceN/A
Display1366×768 at 100% font size setting
1920×1080 at 125% font size setting
SoftwareMicrosoft Office 2010/2013/2016 (32 bit) or
Corel WordPerfect 9 (or higher)
OtherWindows Active Directory Domain
Outlook in Cached Mode when using Microsoft Exchange
TrialWorks Search
Operating SystemWindows 7 (Pro or Ultimate)
Windows 8 (Pro)
Windows 10 (Pro)
ProcessorDual Core
Memory2 GB minimum
Disk SpaceN/A
Display1366×768 at 100% font size setting
1920×1080 at 125% font size setting
SoftwareMicrosoft Office 2010/2013/2016 (32 bit) or
Corel WordPerfect 9 (or higher)
OtherWindows Active Directory Domain
Outlook in Cached Mode when using Microsoft Exchange
Please note that larger data sets, such as tens of thousands of cases and documents can require more memory, storage, and processing power than the requirements listed below may support. Please contact your sales representative to request information for support with larger data sets.Click here to access a PDF of the TrialWorks System RequirementsWindows 8 (Pro)
Windows 10 (Pro)Windows Server 2008 R2 and aboveProcessorDual CoreQuad Core, Server Grade (TrialWorks Only) if adding TWSearch. See below.Memory2 GB minimum8GB Minimum for dedicated server
16GB Minimum for shared server with at least 1GB of RAM not in use by other server processes.Disk SpaceN/A40 GB minimumDisplay1366×768 at 100% font size setting
1920×1080 at 125% font size settingN/ASoftwareMicrosoft Office 2010 32-bit MSI installation
Microsoft Office 2013/2016 32-bit MSI/Click to run installation
Corel WordPerfect 9+ (for document generation)
.Net Framework 3.5.NET 3.51
Windows Installer 4.5
Power Shell 2.0
SQL 2008/2012/2014 Express R2OtherWindows Active Directory Domain
Outlook in Cached Mode when using Microsoft Exchange
Microsoft Office 2016 Microsoft Store installation is not currently supportedWindows Active Directory Domain
Windows 8 (Pro)
Windows 10 (Pro)Windows Server 2008 R2/2012/2016 or
Windows 7 Pro (or Ultimate)/Windows 8 Pro/Windows 10 ProWindows Server 2012 R2/2012/2016ProcessorN/AN/AServer grade, Quad core for dedicated server, hexa core for shared server
Clock speed 2.5GHz or aboveMEMORYN/AN/A16GB minimumDisk SpaceN/AN/AN/ADisplay1366×768 at 100% font size setting
1920×1080 at 125% font size settingMicrosoft .NET Framework 4.0 – Extended
SQL 2008/2012/2014 Express R2
IIS 6 or later with ASP.NetN/ASoftwareN/A.Net Framework 4.0 (or any newer update that is backwards compatible with 4.0)
Active Directory user TWAPP (Member of Domain Users, IIS_WPG/IIS_USRS).NET 3.51
Windows Installer 4.5
Power Shell 2.0OtherA computer with a stable internet connection.
Our TrialWorks Hosted services can work from MAC and Linux machines, but we do not provide technical support for those operating systems. Be sure you can use Remote Desktop (or similar), your printers, and peripherals.
We do not guarantee that all printers will work with our systems. There are limitations to the Microsoft Remote Desktop Easy Print services which attempt to match drivers for your device.Static Public IP
HTTP/HTTPS enabled (Ports forwarded to web server for access outside network)
IIS 7 or later with ASP.Net
Web server joined to same Active Directory Domain as SQL Server
Active Directory user “TWAPP” (Member of Domain Users and IIS_WPG/IIS_USRS)IIS 7.0 or later
Active Directory user “TWSearch” (Member of Domain Users and local administrators group of server)
No other website on server using port 80BandwidthUpload Speed: 1 Mbps per userN/AN/A
TAGS:Case Support Management Trialworks
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