Automated Customer Service AI Ecommerce Platform | DigitalGeniusTime 2022-08-13 21:27:15
Customer Support Automation for eCommerce
DigitalGenius is a no-code platform that combines AI integrations and workflows to make your customers, team and inbox happy.
A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.
Sylvain RicardCustomer Success Manager, Freeletics
A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.
Floor SchadeProduct Owner, G-STAR RAW
Amazing results! We were able to surpass the initial automation goal within our trial period. “We were automating well above 30% of our inquiries within 2 weeks
Felix EvertzSenior Manager Retail Operations & Customer Service, Snipes
We have automated one of the top contact drivers for our operations: cancellations and refunds.
Antonio NaddeoDirector of Customer Service, Packlink
Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.
Alexander van PerlsteinBusiness Analyst, KLM
Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.
Sarina ChudasamaCustomer Experience Manager, Holland & Barrett
CUSTOMER SUPPORT PLATFORM FOR ECOMMERCE
One platform, a complete customer service solution
Leverage 50+ pre-built Ecommerce AI use cases to instantly detect customer messages
Need to cancel an order quickly?
Customers can cancel orders simply and easily without the need for agents intervention.
Need to return an order quickly?
Our AI platform can auto-generate return labels and help customers return goods, fuss-free.
Want to know where an order is? Or, need a tracking number?
Our platform automatically checks order journeys to update customers instantly.
Don’t leave customers waiting
Anticipate and resolve problems before customers get in touch with proactive automation.
So much more than just another chatbot
Powerful Ecommerce platform that helps like a human
Customer service is the biggest strategic differentiator for Ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most.
The way people buy has changed forever – are you up to the challenge?
Built for Ecommerce.
Integrates with your entire stack
Everything you need to deliver an amazing customer experienceVideo
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