Home | Victorian Ombudsman

Time 2020-12-21 11:03:05

Web Name: Home | Victorian Ombudsman

WebSite: http://www.ombudsman.vic.gov.au

ID:141455

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Skip to content Home - Victorian Ombudsman logo Moving focus to some main menu links will display sub-menus. These sub-menus are also available on the landing pages for the links. Complaints Learn from us Training Good practice guides Our impact Investigation reports Case examples News Reporting improper conduct Search Translations Contact Close Search Translations Contact Menu Dealing with complaints about government Independent, impartial and free Make a complaint Complaints about an action or decision made by a Victorian public organisation Start an online complaint Who can I complain about? What is the complaint process? Common questions Finding the right ombudsman Did you know there are multiple ombudsmen?Find out which one is right for you. Find your ombudsman Our performance in 2019-20 Most complaints closed within a month We dealt with 89% of complaints within 30 days. Busy year of investigations and enquiries We made enquiries or investigated nearly 4,600 cases. Almost all recommendations adopted 99% of our recommendations to organisations were adopted (in full or partially). Investigation reports Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance. View all investigation reports Investigation report Investigation into the detention and treatment of public housing residents arising from a COVID-19 'hard lockdown' in July 2020 An Ombudsman investigation has found the timing of the hard lockdown of North Melbourne and Flemington public housing towers in response to COVID-19 was not based on direct health advice and violated Victorian human rights laws. Tags: DHHS Public Housing Human Rights COVID-19 Read more Training opportunities Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community. View training opportunities Read about our cases Case example Siblings reunited after being separated Byron was placed in foster care while his two sisters were placed in the care of their grandmother Johanna. She wanted to be able to care for Byron. We spoke with Child Protection and reviewed their records. They apologised to Johanna and placed Byron in her care, with his sisters. Tags: Kinship Care Human Rights Apologies DHHS Read more Case example $362 towing fee refunded Peter was in a car accident and was taken to hospital. Someone moved his car into a spot that became a Clearway that afternoon. His car was impounded and he had to pay $362 to get it back. He asked for a refund but this was refused. We contacted the Department of Transport. Peter received a refund. Tags: Complaint handling Annual Report Fees Department of Transport Read more Case example Assisting public housing tenant with maintenance requests Diane's washing machine broke down. She lived in public housing and had significant health issues. The machine had been installed by the Office of Housing and so Diane asked them for it to be fixed. When she didn't hear back, she contacted us. Her washing machine was replaced. Tags: Service delays Public Housing DHHS Office of Housing Read more Site footer Address Level 2570 Bourke StreetMelbourne VIC 3000 Get directions Phone (03) 9613 6222 1800 806 314 (regional only) Telephone Interpreter 131 450 Deaf or hearing impaired users 133 677 then 03 9613 6222 Acknowledgement of country The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. We acknowledge their sovereignty was never ceded. Navigation About us Contact us Make a complaint about us Social channels Twitter LinkedIn Facebook YouTube Legals Privacy Disclaimer Freedom of Information Accessibility Sitemap Copyright © Victorian Ombudsman 2020 Back to top

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