Welcome to the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsm-http://www.ombudsman.org.uk

Welcome to the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsm

Time 2021-11-24 18:31:31

Web Name: Welcome to the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsm

WebSite: http://www.ombudsman.org.uk

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Home Thank you Accessibility Making a complaint What to do before you come to us What we can and cant help with Complain to us: getting started Getting advice and support If we cant help How we deal with complaints Information for advocates and representatives Information for MPs For organisations we investigate Complaints and fitness to practice procedures, legal action and other procedures Good complaint handling NHS Complaint Standards Good leadership and complaints Telling people about our service What happens if someone complains about your organisation Putting things right Support and advice What our data tells us Contact the team Coronavirus: Information for complaint handling teams About us Who we are What we do Our casework Our Principles Corporate information Jobs and careers Feedback about our service Contact us Gender pay gap report News and blog News Events Blog Podcast Press office Publications An investigation into HS2’s failure to communicate with a family about acquiring their home Complaints about the NHS in England: Quarter 1 2019-20 Continuing Healthcare: Getting it right first time Equality, Diversity and Inclusion Strategy 2020-2024 Investigation into UK Visas and Immigration (UKVI) June 2021 Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary) Performance against our Service Charter 2019/20 Quarter 3 (October to December) Performance against our Service Charter 2019/20 Quarter 4 (January to March) Performance against our Service Charter 2020/21 Quarter 1 (April to June) Performance against our Service Charter 2020/21 Quarter 2 (July to September) Performance against our Service Charter 2020/21 Quarter 3 (October to December) Performance against our Service Charter 2020/21 Quarter 4 (January to March) Performance against our Service Charter 2021/22 Quarter 1 (April to June) The Art of the Ombudsman: leadership through international crisis Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes Performance against our Service Charter 2018/19 Quarter 4 (January to March) Performance against our Service Charter 2019/20 Quarter 1 (April to June) Performance against our Service Charter 2019/20 Quarter 2 (July to September) The Ombudsman’s Casework Report 2019 Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement Clinical Advice Review: Final report and our response Performance against our Service Charter 2018/19 Quarter 3 (October to December) Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients Maintaining momentum: driving improvements in mental health care Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017) Performance against our Service Charter 2017/18 Quarter 3 (October to December) Performance against our Service Charter 2017/18 Quarter 4 (January to March) Performance against our Service Charter 2018/19 Quarter 1 (April to June) Performance against our Service Charter 2018/19 Quarter 2 (July to September) Performance against our Service Charter 2017/18 Quarter 1 (April to June) Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17) Breaking down the barriers: Older people and complaints about health care Driven to despair Dying without dignity Learning from mistakes Midwifery supervision and regulation: recommendations for change An opportunity to improve A report of investigations into unsafe discharge from hospital A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged Time to Act Warm Front: how early engagement with the Ombudsman helps to resolve complaints

Welcome to the Parliamentary and Health Service Ombudsman

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations.We do this fairly and without taking sides. Our service is free.

A message from our CEO, Amanda Amroliwala

The coronavirus pandemic continues to impact our service. You may experience significant delays when you bring a complaint to us. We are very sorry about this.

Our caseworkers are working hard to progress complaints and to respond as soon as possible, but it is still taking longer than usual to get information from frontline organisations. We have a queue of cases that we are working through in order of receipt and we are grateful for your patience as we do this.

For more information read our latestCoronavirus update.

Please use our complaint checker below to make sure your complaint is ready for us to look at.

publications Browse and search our casework decisions podcast Listen to our latest podcast with Derek Richford Information for people who want to make a complaint Before you come to us Getting advice and support What we can and can't do Information for: People who want to complain Advocates and representatives MPs Organisations we investigate

Featured Vulnerable people locked out of legal aid to challenge unlawful deportation orders New blog: Beyond the COVID-19 pandemic: Putting people first New blog: Freedom To Speak Up: Changing culture in the NHS and beyond Complaints about communication of changes to women’s State Pension age

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