The Telecommunications Industry Ombudsman Limited (TIO) is seeking expressions of interest to appoint a Director with Consumer Experience, and an Independent Director to commence in February 2022. This is a job advertisement for the Telecommunications Industry Ombudsman Limited (TIO). It was originally published on 29th October, 2021. The Board has overall responsibility for the business affairs,

Reform urgently needed to give Australians clear and fair rights when travel has to be cancelled New CHOICE research has revealed that only 23% of Australians feel confident to make travel plans in the next 12 months. This is amediareleasefrom CHOICE. It was originally published on 26th October, 2021. This statistic is not surprising, given

Measures addressing Google’s dominance in search engine services, including a choice screen that provides consumers with a selection of search engines, should be introduced in Australia, as set out in the ACCC’s third Digital Platform Services Inquiry interim report. This is a media release from the Australian Competition Consumer Commission (ACCC). It was originally published on 28th October,

Super Consumers Australia is today calling on funds like NGS, Prime Super and Spirit Super to dump junk insurance terms that are putting Australians at risk. The call comes after a sustained campaign over the last two years that has seen over half the market remove or dramatically reduce the impact of this junk insurance.

CHOICE survey reveals widespread public support for passage of Banking Royal Commission draft laws. “The Australian community has not forgotten the scandals of the Banking Royal Commission. However, it’s been two and a half years since the Federal Government committed to cleaning up the banking industry. Many victims remain without the compensation they deserve while

The Australian Building Codes Board (ABCB) is proposing to update the energy efficiency provisions for residential buildings in the 2022 edition of the National Construction Code (NCC). The proposed provisions are included in stage 2 of the NCC 2022 public comment draft (PCD). This is a consultation from the Australian Building Codes Board. It was originally published on

New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days. This is a media release from the Australian Communications and Media Authority (ACMA). It was

Households struggling with the cost of connectivity would benefit from the introduction of new rules that would make it mandatory for telcos to offer a low-income product, according to the Australian Communications Consumer Action Network (ACCAN). The recommendation for new regulatory requirements comes as the peak body for communications consumers releases new research which examines

Australia’s leading Indigenous financial literacy organisation, First Nations Foundation has relaunched its award-winning online financial literacy training program, My Money Dream, delivering culturally-appropriate, contemporary education that empowers Indigenous Australians to take control of their financial future. This is a media release from First Nations Foundation. It was originally released on 25th October, 2021. Recently relaunched with an interface

The Reserve Bank of Australia has said today that retailers should be allowed to pass on or ‘surcharge’ customers for the cost of buy now pay later, a move welcomed by Consumer Action Law Centre which has campaigned for better transparency for consumers. This is a media release from Consumer Action Law Centre. It was originally published on 22nd October, 2021. “The truth

The National Measurement Institute’s (NMI) report on retailer compliance in 2020-21 reveals that 88% of fruit and vegetable retailers, 42% of meat, fish and poultry retailers, and 25% of supermarkets were not complying with their legal requirements when audited during a concentrated period during the year. Much of this post is taken from a media release by Queensland

Australians are urged to take simple steps to better protect themselves from common online threats and cybercrime during Cyber Security Awareness Month over October. The 2021 theme is: “Do your Part. #BeCyberSmart” read morehere, where you can view thePersonal Cyber Security Series,How to Use the Internet Securely A Guide for Seniors, and other cyber