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Expert Articles PodcastsGuest, Staff Vendor Articles

Expert Insights Expert ArticlesExecutive InterviewsExpert Podcasts WebcastsNews AnalysisRelated Gamification for MS Teams: Introducing Trivia Enginegamification, Trivia Engine, EnableUC, Microsoft Teams The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS) Watch This Space Podcast: Copper Sunset - Why Well Be Losing More Than a Telephony NetworkWatch This Space podcasts, Jon Arnold, Chris Fine, copper sunset, Telephony

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Unified CommunicationsBusiness Phone SystemsContact CenterTeam CollaborationVideo CollaborationOperationsInfrastructureMobility

Unified Communications Telephony (VoIP, AA, IVR)Unified Messaging (Email, Voicemail, SMS, Chat)Instant Messaging Presence (IM)Audio Video ConferencingPhones, Headsets HardwareContact CentersUCaaS, Hybrid CloudRelated Gamification for MS Teams: Introducing Trivia Enginegamification, Trivia Engine, EnableUC, Microsoft Teams VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR BusinessSFR Business The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS)

Related Gamification for MS Teams: Introducing Trivia Enginegamification, Trivia Engine, EnableUC, Microsoft Teams The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS) Engagely.ai Launches Voice AI Cloud to Empower Contact CentersCustomer Engagement Automation Platform, AI-powered contact center automation platform, Artificial Intelligence (AI)

Collaboration Collaboration SuitesBusiness Process Workflows (CEBP)Customer Relationship Management (CRM)Intelligent Personal Assistants (IPA)Social BusinessWebRTCSaaS, Cloud AppsRelated Gamification for MS Teams: Introducing Trivia Enginegamification, Trivia Engine, EnableUC, Microsoft Teams The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS) Engagely.ai Launches Voice AI Cloud to Empower Contact CentersCustomer Engagement Automation Platform, AI-powered contact center automation platform, Artificial Intelligence (AI)

Related Gamification for MS Teams: Introducing Trivia Enginegamification, Trivia Engine, EnableUC, Microsoft Teams VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR BusinessSFR Business The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS)

Infrastructure Operations SecuritySIP Trunking, MPLSQuality of Service (QOS)Software Defined Networking (SDN)Wireless Networks (Wi-Fi)Fixed-Mobile Convergence (FMC)FederationConfiguration, Monioring, Operations (BCOM)Related VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR BusinessSFR Business The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS) Engagely.ai Launches Voice AI Cloud to Empower Contact CentersCustomer Engagement Automation Platform, AI-powered contact center automation platform, Artificial Intelligence (AI)

Mobility Mobile DevicesMobile PoliciesMobile ClientsMobile SecurityRelated Gamification for MS Teams: Introducing Trivia Enginegamification, Trivia Engine, EnableUC, Microsoft Teams The End of An Era - RIP to the Premises PBXRingCentral MVP, UCaaS, UC-as-a-Service (UCaaS) UJET and Playvox Partner to Optimize Contact Center Agent and Customer ExperiencePlayvox, CCaaS 3.0 cloud contact center, workforce engagement management (WEM)

Experts

Jim Burton Dave Michels Blair Pleasant Michael Finneran Marty Parker Jon Arnold Stephen Leaden Kevin Kieller Don Van Doren Joseph Williams J.R. Simmons Roberta J. Fox Melissa Swartz Evan Kirstel Phil Edholm Pascal Menezes David Smith Nicolas De Kouchkovsky Peter Bernstein Chuck Lear Tracy Venters Sara Uzel Ashish Jain Francisco Kattan Robert Harris Elizabeth English Tom Brannen Chuck Vondra Ted Colton

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noneSponsorsUnified CommunicationsBusiness Phone SystemsContact Center OperationsTeam CollaborationVideo CollaborationOperationsInfrastructureMobility Altivon ATT AudioCodes Avaya Avnet BCOM BT Business Communications Operations Management (BCOM) Cisco Continuant Dimension Data Fuze Inference Solutions IntelePeer Intermedia Kurmi Software Lightware Logitech Masergy Metropolis Technologies Microsoft Mitel Modality Systems Mutare NEC Nectar Packet Fusion Plantronics Poly Polycom RingCentral Sangoma Technologies ScanSource Sennheiser Tata Communications Unimax Vonage Business VOSS Yamaha Unified Communications, Inc. 2600Hz Incorporated 3CX 8 x 8 ADDASOUND Alcatel-Lucent Enterprise Allworx AltiGen Altivon Arkadin Aspect ATT AudioCodes Avaya Biamp Bright Pattern Brightlink IP BT Calabrio CallTower Cisco Clarity Connect Consilium Software Continuant CoreDial Damaka Dell Dialpad Edify Embrava Empirix Enghouse Interactive ESI eZuce Five9 Fuze Genesys GFI Software Glance Networks GreatAmerica Financial Services gUnify Highfive Huawei IBM Imagicle Inference Solutions IntelePeer Intermedia IPCortex Jabra Jive Journey KOVA Lifesize Lightware Logitech Logmein Martello Technologies Masergy Mavenir Metropolis Technologies Microsoft Mitel Momentum Mutare NEC Netfortris NetSapiens NewVoiceMedia Nextiva NICE inContact Nureva NUWAVE Ooma Orange OVCC Packet Fusion Panasonic PanTerra Networks Pexip Plantronics Poly Polycom Radish Systems Radisys Ramp Ribbon Communications RingCentral Sangoma Technologies Selligent Shango Sharpen Technologies Singlewire Software SIPPIO Slack snom Solgari Star2Star StarLeaf Swyx Tadiran Telecom Talkdesk Tata Communications ThousandEyes TrueConf Twilio UJET Unify Unify Square Verint Voice4Net Vonage Business Voxbone Voximplant West XMedius XO Communications Yamaha Unified Communications, Inc. Yealink Yorktel Zultys 2600Hz Incorporated ADDASOUND Allworx AltiGen AudioCodes CallTower Continuant CoreDial Dialpad Edify Empirix ESI Fuze Imagicle Inference Solutions IntelePeer Intermedia IPCortex Jabra Jive Journey Logitech Martello Technologies Masergy Metropolis Technologies Momentum Netfortris Nextiva NICE inContact NUWAVE Orange Packet Fusion Panasonic PanTerra Networks Plantronics Poly Radish Systems Radisys Ribbon Communications RingCentral Selligent Sharpen Technologies Singlewire Software SIPPIO snom Solgari Tadiran Telecom ThousandEyes TrueConf Twilio Voxbone Voximplant XO Communications Yamaha Unified Communications, Inc. Altivon Aspect AudioCodes Bright Pattern Calabrio Edify Five9 Genesys Glance Networks Journey KOVA NetSapiens NewVoiceMedia NICE inContact Packet Fusion Radish Systems Radisys RingCentral Sharpen Technologies Talkdesk TrueConf UJET Voice4Net Voximplant 2600Hz Incorporated Alcatel-Lucent Enterprise Altivon Arkadin Asurion Bright Pattern BT CaféX Cisco Citrix Continuant Damaka Dell Drum ESI eZuce Fuze gUnify Huawei IntelePeer Intermedia Jive Konftel Logitech Mitel Modality Systems Netfortris Nextiva Nureva Ooma Packet Fusion Pexip Polycom Radisys RingCentral Sennheiser Shango Sharpen Technologies SIPPIO Slack SMART Solgari TrueConf Unify Voice4Net Voxbone West Altivon ATT AudioCodes Avaya Avnet BCOM BT Business Communications Operations Management (BCOM) Cisco Continuant Dimension Data Fuze Inference Solutions IntelePeer Intermedia Kurmi Software Lightware Logitech Masergy Metropolis Technologies Microsoft Mitel Modality Systems Mutare NEC Nectar Packet Fusion Plantronics Poly Polycom RingCentral Sangoma Technologies ScanSource Sennheiser Tata Communications Unimax Vonage Business VOSS Yamaha Unified Communications, Inc. Altivon ATT AudioCodes Avaya Avnet BCOM BT Business Communications Operations Management (BCOM) Cisco Continuant Dimension Data Fuze Inference Solutions IntelePeer Intermedia Kurmi Software Lightware Logitech Masergy Metropolis Technologies Microsoft Mitel Modality Systems Mutare NEC Nectar Packet Fusion Plantronics Poly Polycom RingCentral Sangoma Technologies ScanSource Sennheiser Tata Communications Unimax Vonage Business VOSS Yamaha Unified Communications, Inc. Altivon ATT AudioCodes Avaya Avnet BCOM BT Business Communications Operations Management (BCOM) Cisco Continuant Dimension Data Fuze Inference Solutions IntelePeer Intermedia Kurmi Software Lightware Logitech Masergy Metropolis Technologies Microsoft Mitel Modality Systems Mutare NEC Nectar Packet Fusion Plantronics Poly Polycom RingCentral Sangoma Technologies ScanSource Sennheiser Tata Communications Unimax Vonage Business VOSS Yamaha Unified Communications, Inc. Continuant Empirix Intermedia Journey Mitel Panasonic Plantronics Radisys SIPPIO Slack TrueConf Yamaha Unified Communications, Inc.

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Insights Expert Insights Expert ArticlesExecutive InterviewsExpert Podcasts ll Be Losing More Than a Telephony Network 3 Nov 2021TalkingHeadz Podcast: Justin Mitchell of Yac 1 Nov 2021BCStrategies Webinar Replay: Navigating the Space between Direct Routing and Operator Connect 1 Nov 2021What do you do when copper is no longer available? Can Wireless replace your aging POTS lines?

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ExpertArticles Podcasts BCStrategies Executive Insights: Jason Tirado of Lightware Experiencing the Cisco Hybrid Work Experience TalkingHeadz Podcast: Martin Taylor, Content Guru BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect A NICE Time in Wyoming Four Signs You Could be Losing Your Contact Center Millions of Dollars a Year Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation? TalkingHeadz Podcast: Mike Tessler, True North Advisory What We Heard (or Didnt) at Enterprise Connect 2021 BCStrategies Experts Discuss Zoom and Zoomtopia 2021 Making the 2022 Conference Room Usable and Safe in a Hybrid World Watch This Space Podcast: How to Make Virtual Work Work, and Where Emerging Technologies Can Help BCStrategies Experts at Enterprise Connect 2021 (Video Introductions) BCStrategies Expert Session Calendar at Enterprise Connect 2021 TalkingHeadz Podcast: Mo Nezarati, Subspace TalkingHeadz Podcast: Ray Pasquale of Unified Office TalkingHeadz Podcast: Brett Shockley of Journey AI Watch This Space Podcast: Who’s the Boss? New Priorities for the Post-Pandemic Workplace Does Microsoft Teams Give You the Application Visibility You Need? Watch This Space Podcast: Zoom/Five9 Deal and Back to the Office - Really? TalkingHeadz Podcast: Darren Schreiber of 2600Hz BCStrategies Experts React to Zoom Acquisition of Five9 TalkingHeadz Podcast: Davide Petramala and Laura Faughtenberry of Avaya OneCloud CPaaS TalkingHeadz Podcast: Aurangzeb Khan of Jabra A 2021 Take on Best-of-Breed vs. All-in-One Suite Replicant – Winner of the Talkdesk Digital Showdown: Innovations in CX TalkingHeadz Podcast: Kira Makagon of RingCentral Genesys Xperience – Some Big Announcements and Some New Messaging TalkingHeadz Podcast: Evan Macmillan of Gridspace Genesys Xperience – My Perspectives on CX and DX Channel Partners and the End of the Telephony Fairy Tale SIPPIO Introduces New Partner Portal XM + CX = An Obvious Partnership Requesting Your Input and Insights on UCC End-User Adoption TalkingHeadz Podcast: Rowan Trollope of Five9 Watch This Space Podcast: Should Network Providers Be in the Content Business? TalkingHeadz Podcast: Karen Mangia of Salesforce TalkingHeadz Podcast: John Saw of T-Mobile What’s New in the CCaaS World? Recent Contact Center News Watch This Space Podcast: Lessons Learned from the History of Telephony - Preview of our PulveREDU Course TalkingHeadz Podcast: Bill Wignall of Sangoma BCStrategies Views on the News Watch This Space Podcast: Hybrid Work: It’s Complicated! Microsoft’s 2021 Work Trend Index Report TalkingHeadz Podcast: OJ Winge and Simen Teigre of Neat Thoughts on the Microsoft Nuance Acquisition Genesys, Ready for the Next Digital Wave, Announces Intent to Acquire Bold360 from LogMeIn TalkingHeadz Podcast: Karl Hantho of Pexip Guest, Staff, and VendorContributed ArticlesVOSS Enables Combined Cisco and Microsoft Teams Collaboration By BCStrategiesA long-time user of Cisco Hosted Collaboration Solution (HCS), SFR Business chose VOSS-4-UC in 2018, integrating with SFR’s self-service customer portal and ServiceNow ticketing system, using the comprehensive APIs that are available Engagely.ai Launches Voice AI Cloud to Empower Contact By BCStrategiesEngagely.ai automates engagement across all modern enterprise channels like Voice, WhatsApp, Email, Website, App, and Social Media. UJET and Playvox Partner to Optimize Contact Center By BCStrategiesUJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox. Dialpad Leverages AI to Improve User Experience and By BCStrategiesDialpad puts user experience first by expanding platform unification and broadening the application of Voice Intelligence. Fusion Connect Enhances Unified Communications Offering With Microsoft By BCStrategiesFusionWorks Pro with Microsoft Teams extends beyond the company’s internal Microsoft ecosystem, converting Teams into a full-featured cloud PBX. IntelePeer Launches Reputation Management Solution To Help Businesses By BCStrategiesAll-in-one monitoring, registration and remediation solution provides actionable Insights along with ongoing visibility, control and management to mitigate blocked calls Yamaha UC Empowers Community-wide Collaboration with Donation of By BCStrategiesYamaha Donates YVC-300 Portable Speakerphones to the Okemo Valley Regional Chamber of Commerce for the Benefit of the Entire South-Central Vermont Community Ooma Introduces a Simple Solution for POTS Replacement By BCStrategiesOoma AirDial will combine phone service, a T-Mobile data connection and hardware in a single package that’s easy to install and manage. NICE CXone Accelerates CX Digital Transformation with New By BCStrategiesThe NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions 8x8 Delivers New XCaaS™ Enterprise Meetings Capabilities For By BCStrategiesNew Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience Fuze Releases Platform Updates to Strengthen Hybrid Worker By BCStrategiesNew mobile, meetings, and integration capabilities enable improved collaboration and productivity across the distributed workforce LogMeIn Introduces GoToConnect Legal, a Collaboration Solution Built By BCStrategiesNew version of UCaaS tool, GoToConnect, provides core communication and collaboration features designed to maximize profitability and efficiency for those in the legal field Fuze Expands Manufacturing Offerings with Walkie-Talkie Mode and By BCStrategiesSolutions enhance remote collaboration for field and floor workers Lumen and Cisco expand their partnership to help By BCStrategiesThis new product pairs Cisco's most advanced, cloud-based collaboration services with the reliability and speed of Lumen's global fiber network, which makes it an ideal solution for businesses that have Uniphore Unveils the Industry’s Broadest and Most Comprehensive By BCStrategiesUniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market UJET Announces Strategic Partnership with Google Cloud to By BCStrategiesGoogle Cloud Named the Preferred Cloud Partner for UJET, Customers can purchase and deploy UJET from Google Cloud Marketplace Vonage Adds Conversational Commerce Solution to its Product By BCStrategiesAcquisition Complements Vonage Communications APIs with Packaged AI-enabled Social Messaging and Conversational Commerce Offering Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid By BCStrategiesThe Evolve2 75 introduces an innovative new solution specifically engineered to make flexible working simpler and more productive for everyone, everywhere. New Calabrio Report Diagnoses Why Contact Centers Struggle By BCStrategiesReport unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Vonage Launches AI Virtual Assistant for its UCaaS By BCStrategiesOne of the first AI-driven conversational solutions to deliver enhanced self-serving interactions for unified communications, Vonage AI Virtual Assistant creates artificially intelligent conversational experiences using natural language understanding and machine learning that StarLeaf Releases World’s First Enterprise Communications Failover Service By BCStrategiesStarLeaf Standby is the robust enterprise communications service that allows businesses to meet their recovery time objectives for business-critical activities, while providing incident response and recovery teams with a suite of tools to excel during disruptive events. Zoom Announces Termination of Merger Agreement with Five9 By BCStrategiesAt Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom and Five9 each 8x8 Introduces Frontdesk; New Unified XCaaS Experience Transforms By BCStrategiesDelivers Composed Experience for High Volume Call Handling, Allowing for Productive and Personalized Engagements from Anywhere RingCentral MVP Innovations Leapfrog Competition in Solving Productivity By BCStrategies Rapid pace of innovation brings AI features that intelligently script and create meeting summaries and next-gen analytics that provide actionable insights for cross-functional teams ATT Cloud Voice Integrates with Microsoft Teams By BCStrategiesThe Power of ATT Cloud Voice Integrated with Operator Connect for Microsoft Teams CallMiner Combines Conversation Analytics Platform with Microsoft Azure By BCStrategiesMicrosoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value Fonative’s Secure Agent Communicator Keeps Call Centers Up By BCStrategiesSince the end of February 2020, Secure Agent Communicator usage by call center agents has increased by 700 percent, with use coming mainly from those working from home and increasingly Talkdesk Introduces First Business Phone System Natively Built By BCStrategiesTalkdesk Phone unifies collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences Vonage Introduces Video Express to Help Businesses Quickly By BCStrategiesVonage Video Express truly democratizes video and makes every web developer a video developer. Instead of taking days, weeks, or even months to integrate video into an application, a developer ISI Launches UC Analytics for Microsoft Teams to By BCStrategiesThis critical integration allows ISI to support the analytics and data reporting needs of enterprises at every stage of their Teams deployments. Genesys Launches BeyondCX, the First eLearning Program for By BCStrategiesThrough short, engaging courses delivered in an episodic format, BeyondCX teaches soft skills for delivering meaningful customer experiences VOSS Solutions Acquires LayerX Technologies By BCStrategiesForming the World’s Most Comprehensive Digital Workplace Management Solution IBM Watson Launches New AI and Automation Features By BCStrategiesThis includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app designed to enable a seamless hand-off Fuze Announces New Patent for Softphone Control Integration By BCStrategiesPatent empowers users to control calling capabilities through Fuze Web and Fuze Desktop Lightware Named a Cisco Solutions Plus Partner By BCStrategiesLightware joins Cisco’s Solutions Plus program to provide simplified meeting room controls for Webex Room Device Five9 Survey Finds 30% of Customers Ditched Brands By BCStrategiesMore than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it Vonage to Present on the Future of Communications By BCStrategiesCEO Rory Read and Other Vonage Executives to Lend Thought Leadership Across Several Panels; Company to Showcase New Solutions and Technology on Expo Show Floor Mavenir Acquires Telestax to Enhance Its Business Messaging By BCStrategiesEnables flexibility, specialization, and innovation in a SaaS model RingCentral Announces Innovations to Supercharge Enterprise Communications and By BCStrategies Security and compliance for highest levels of data protection and secure video meetings, add-ins with popular third-party applications and developer tools, RingCentral for Microsoft Teams embedded dialer, and new capabilities Comcast Business to Acquire Masergy, a Pioneer in By BCStrategiesComplements Comcast Business’s Array of Technology Solutions and Services; Accelerates Growth Among Global Enterprise Clients 8x8 Announces New Distribution Agreement With SYNNEX Corporation By BCStrategiesFortune 200 Multinational Company to Provide 8x8 XCaaS to Resellers in North Americ Dialpad Makes the Case for Modern Dommunications in By BCStrategiesDialpad supports leading law firms as the need for flexible, reliable technology grows Dubber Adds Compliant Video Recording for Cisco Webex By BCStrategiesDubber personal and confidential call recording is embedded as a standard feature for Cisco Webex Calling and Cisco Unified Communications Manager Cloud (UCM). Dialpad and Playvox Partner to Optimize Agent and By BCStrategiesThe Dialpad and Playvox partnership delivers the most comprehensive, AI-enabled workforce solution for contact centers 8x8 XCaaS Sets New Industry Standard For Reliability; By BCStrategies8x8 XCaaS now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability across distributed offices and workforce. Does Microsoft Teams Give You the Application Visibility By Jason ForehandAs Microsoft Teams proliferates within enterprise voice networks, Cloud UC Analytics give business managers and IT departments unmatched reporting visibility into Cisco, Avaya, and other legacy UC platforms already in Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening By BCStrategiesCTIntegrations provides Avaya with additional digital capabilities for its extensive contact center customer base and will further enhance the Avaya OneCloud™ AI-powered experience platform. Fuze Announces New Patent for End-to-End Data Encryption By BCStrategiesPatent to enhance security of messages transmitted between devices; the encryption technology ensures that an unauthorized third party cannot access the content of messages, further securing enterprise communication and collaboration. Everbridge Unveils Next-Generation 911 Solution to Modernize Emergency By BCStrategiesIn partnership with emergency response data leader RapidSOS, Everbridge enhances 911 systems in the United States to better assist those in need during emergencies, and is now recognized as RapidSOS Ready Microsoft and BT announce partnership to shape the By BCStrategiesAcquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries

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News VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR Business Engagely.ai Launches Voice AI Cloud to Empower Contact Centers UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience Dialpad Leverages AI to Improve User Experience and Operational Efficiency Through TrueCaaS Solutions Fusion Connect Enhances Unified Communications Offering With Microsoft Teams to Empower Hybrid Workforce IntelePeer Launches Reputation Management Solution To Help Businesses Protect Outbound Calls From Being Mislabeled As Fraud Or Spam Yamaha UC Empowers Community-wide Collaboration with Donation of Portable Speakerphones Ooma Introduces a Simple Solution for POTS Replacement that Combines Phone Service, T-Mobile Connectivity and Hardware NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions 8x8 Delivers New XCaaS™ Enterprise Meetings Capabilities For Improved Company-Wide Collaboration Fuze Releases Platform Updates to Strengthen Hybrid Worker Communications Experiences LogMeIn Introduces GoToConnect Legal, a Collaboration Solution Built for Legal Professionals Fuze Expands Manufacturing Offerings with Walkie-Talkie Mode and RealWear Solution Lumen and Cisco expand their partnership to help businesses embrace the future of work with advanced communication and collaboration solutions Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-powered Contact Center Innovation Vonage Adds Conversational Commerce Solution to its Product Portfolio With Acquisition Of Jumper.ai Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid Working New Calabrio Report Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Vonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities StarLeaf Releases World’s First Enterprise Communications Failover Service for Business Continuity and Incident Response Zoom Announces Termination of Merger Agreement with Five9 8x8 Introduces Frontdesk; New Unified XCaaS Experience Transforms The Receptionist Role For A Hybrid Workforce RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work ATT Cloud Voice Integrates with Microsoft Teams CallMiner Combines Conversation Analytics Platform with Microsoft Azure Speech to Text Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running Talkdesk Introduces First Business Phone System Natively Built on a Cloud Contact Center Platform Vonage Introduces Video Express to Help Businesses Quickly and Simply Deliver Flexible, Personalized, and Quality Video Experiences for Large Audiences ISI Launches UC Analytics for Microsoft Teams to Enhance Visibility Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World VOSS Solutions Acquires LayerX Technologies IBM Watson Launches New AI and Automation Features to Help Businesses Transform Customer Service Fuze Announces New Patent for Softphone Control Integration Five9 Survey Finds 30% of Customers Ditched Brands They Had Previously Been Loyal to Last Year Lightware Named a Cisco Solutions Plus Partner Vonage to Present on the Future of Communications Technology at Enterprise Connect 2021 Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS RingCentral Announces Innovations to Supercharge Enterprise Communications and Hybrid Work Comcast Business to Acquire Masergy, a Pioneer in Software‑Defined Networking and Cloud Platforms 8x8 Announces New Distribution Agreement With SYNNEX Corporation Dialpad Makes the Case for Modern Dommunications in the Legal Sector Dubber Adds Compliant Video Recording for Cisco Webex Meetings Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center 8x8 XCaaS Sets New Industry Standard For Reliability; Delivers First Financially-Backed, Platform-Wide 99.999% Global SLA Across Both UCaaS And CCaaS Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform Fuze Announces New Patent for End-to-End Data Encryption Everbridge Unveils Next-Generation 911 Solution to Modernize Emergency Calls to First Responders

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