UBike

Time 2020-07-29 10:04:30

Web Name: UBike

WebSite: http://ubike.virginia.edu

ID:38413

Keywords:

UBike,

Description:

Enter your 4 digit PIN to unlock the bike. Want to stop for coffee? Press the “HOLD” button and lock the bike to a rack. Just enter your 4-digit PIN to unlock and ride.If you have an issue with your bicycle, press the “REPAIR” button and then lock the bike to a rack. When riding, remember to follow these rules of the road.To end your trip just lock your bike to a rack at a hub location. If you end your trip outside of a hub location you will be charged an additional fee for rebalancing. RatesHow much does it cost? $3 Hour Pay As You Go Prepay first hour Sign Up Overage fees for non Pay-As-You-Go plans: $1/hour (prorated) $5 locking “out of hub” fee $50 locking “out-of-system” fee Mobile ApplicationFind and reserve Not near a computer? Want to reserve that last bike? You can use our mobile application for iOS and Android to find the nearest bikes, hub locations, promotions, and more.We’re committed to providing a great mobile app experience. We regularly improve existing features while continuing to add new additions to both our web and mobile app. Have some feedback for us? Use our help desk to learn more about what’s new and what you think we should add or improve.Using UBike is fun and easy!  Choose the membership plan that works best for you, create your account, and then you’re ready to ride.  Remember to always wear a helmet, do a pre-ride check out, and know the rules of the road before starting your ride. Riding your UBikeUBikes are user friendly 3-speed bikes featuring solar powered front and rear lights, a bell, and a easy step-through design.  UBikes may be ridden virtually anywhere On and Off Grounds, but bikes should always be returned to UBike hubs located throughout Central Grounds and the UVa Health System.  Returning your UBike UBikes should always be returned and securely locked at one of the UBike hubs in the System Area.  Users who lock a UBike outside of a hub will be charged a $5 service fee.  UBikes locked outside of the System Area will be charged a $50 retrieval fee.  See a UBike outside a hub?  Users return a UBike from outside a hub back to a hub receive a $3 “thank you!” credit.System AreaThe System Area Map is displayed on this UBike website.  UBikes may be ridden outside the System Area for a quick shopping trip or a bite to eat, but to avoid extra fees users should securely lock the UBike and place it “On Hold” so that your UBike will be available for you to return to a UBike hub.Reporting Damage or Maintenance RequiredAlways do a pre-ride inspection when using UBike.  If you notice damage, or maintenance needs, press the “Repair” button on the UBike keypad.   This will alert our maintenance team and take the UBike offline.  Do not ride a UBike that is damaged or is need of repair.  Please use the next available UBike.  UBike damage or maintenance needs may also be reported to .You can sign up for a UBike account at ubike.virginia.edu or by using the mobile app (“Social Bicycles”), which is available for both Apple and Android devices. Once you have created an account, you will then be able to select the usage plan you would like to purchase.DO I HAVE TO BE A UVA STUDENT TO SIGN UP FOR UBIKE?No! You do not need to be a UVa student or affiliate to use the UBike system. Students, faculty, staff, community members, and visitors are all welcome to use UBike.WHERE DO I FIND MY ACCOUNT NUMBER?When you login at app.socialbicycles.com, your 6-digit account number is at the top of the screen by your name. On the Social Bicycles mobile app, your 6-digit account number is located at the top-left of your screen upon logging in.HOW DO I GET MY PIN?Your PIN will be automatically generated and given to you during the sign-up process. However, you also have the option to change your PIN during the sign-up process or at any point thereafter. To see your PIN, login to the website at app.socialbicycles.com, click on the gear icon at the top right, select “Basic Information,” and your PIN is listed along the left-hand side.HOW DO I CHANGE MY PIN?To change your PIN, login to your account at app.socialbicycles.com, click on the gear icon at the top right, and select “Basic Information.” Then, select “Edit your profile,” type in your desired new PIN number (4 digits), and click “Update.”WHERE DO I PICK UP MY RFID MEMBER CARD?RFID Member Cards are available for free to all members to make signing into a bike even faster and easier. You may pick up your free RFID Member Card at the ID Office located at O-Hill (525 McCormick Road). Simply present your registration confirmation email on your phone to the ID Office staff to receive your card. ID Office hours are 8am-5pm Monday through Friday. Holiday hours and contact information can be found on their website: virginia.edu/idoffice/.HOW DO I REGISTER MY RFID MEMBER CARD?To register your card, go to app.socialbicycles.com and sign in. Click on the gear icon at the top right, and select “Basic Information.” Choose to “Edit your profile” and change the “RFID Card Number” to the 5-digit number located on the back of your new Member Card. Click “Update,” and you’re ready to go! (Note: Your card will not give you access to the UBikes until you have registered it to your account.)HOW DO I USE MY RFID MEMBER CARD?To use your card, simply tap it against the bike’s computer, and it will allow you to bypass the step of entering your account number. You then need only enter your 4-digit pin to unlock your bike.WHERE DO I DOWNLOAD THE SOBI/UBIKE MOBILE APP?To download the mobile app for the UBike system, go to the app store on your iOS or Android device and search for “Social Bicycles.” Alternatively, you may navigate to SoBi.io on your phone’s web browser and click on their direct link to the appropriate app store.HOW DO I CANCEL MY MEMBERSHIP?Should you decide to cancel your UBike plan and delete your account, you can login at app.socialbicycles.com; click the gear in the top right and select “Basic Information;” and then click “Delete Account.” If you wish to simply change your membership plan, please contact us at ubike.virginia.edu.PRICINGHOW MUCH DOES IT COST?UBike pricing varies based upon the membership plan that you select. Membership plans can be purchased at the following prices: Monthly: $20 Semester/6-month (Available only to UVa students, faculty, staff, and alumni): $30** Annual (UVa students, faculty, staff, and alumni): $60** Annual (non-UVa community): $80****Please note, you must register with your UVa email address in order to receive these discounted rates.**Each membership plan includes a certain amount of free riding time each day. The Daily plan includes 2 hours, and all other plans include 90 minutes. The time is cumulative, so the clock does not reset when you lock your bike (i.e. If you take three separate 20-minutes rides, you have used 60 minutes that day). The clock pauses when you lock the bike back at a UBike hub, but it does not pause when you have a bike placed on hold. Any time over your free allotment of time will be charged at $1/hour (pro-rated).WHAT OTHER FEES MIGHT I INCUR USING UBIKE?Each membership plan includes a certain amount of free riding time each day (Daily includes 2 hours, and all other plans include 90 minutes). If you go beyond this free limit, you will be charged $1/hour (pro-rated). Other fees include $5 for locking (not holding) a UBike at a non-UBike hub on Grounds and $50 for locking (not holding) a UBike outside of the UBike system limits.WHAT IS A RE-BALANCING CREDIT?A $3 re-balancing “thank you” credit is given to those members who take a UBike that is locked outside of a hub and place it back into a UBike hub at the end of their ride.USING THE SYSTEMWHERE ARE THE UBIKE HUBS LOCATED?We currently have 18 UBike hubs around UVa’s Grounds. The locations can be found here. Alternatively, here is a list of our current hubs:Black bicycle icons indicate UBikes that are locked at official hubs and that are available to rent.Green bicycle icons indicate UBikes that have been locked outside of an official hub **and that are available** to rent. A re-balancing credit of $3 will be awarded if you take one of these bikes and return it to an official hub.HOW DO I RESERVE A UBIKE?UBikes do not need to be reserved in advance. However, users may reserve a UBike up to 15 minutes in advance by using the website (app.socialbicycles.com) or the mobile app (“Social Bicycles”).Online, go to app.socialbicycles.com, login, select a bike on the map, and click “Rent.”On the app, select a bike by tapping any bike icon on the map and tapping the arrow that pops up. Tap “Rent a bike” at the bottom of the screen.Please note that the 15 minute reservation/hold time counts toward your daily time allowance.HOW DO I UNLOCK A UBIKE?To unlock a bike, use the keypad on the bike to type in your 6-digit account number and hit the green check mark; then type in your 4-digit PIN and hit the green check mark. Remove the UBar and place it in the holster on the side of the bike, and enjoy your ride! Alternatively, you may pick up a free RFID member card at the ID Office located in O-Hill, which you simply touch to the bike’s computer and then enter your 4-digit PIN.WHAT DOES IT MEAN TO PUT A UBIKE ON HOLD?Putting your UBike on hold means you aren’t ready to relinquish your reservation yet, but you need to hop off your bike to run an errand. Placing a bike on hold keeps the bike under your name and allows you to lock it somewhere secure.To put the bike on hold, press the “Hold” button on the keypad. Then, lock the bike to a bicycle rack by inserting the U-lock into the frame. Make sure the bike registers the hold. Your “hold” time counts toward your daily time. There is a maximum time limit for the hold function (check the timer on the bike). If you exceed this time limit, the bike will go into a regular locked state and will be available for other users.CAN I RIDE THE UBIKES OFF GROUNDS?Yes! UBikes can be ridden wherever you like in the Charlottesville community. However, UBikes must be returned to Grounds and locked at a UBike hub, or you will be assessed certain fees (see “Pricing” section).CAN I PARK THE UBIKES OFF GROUNDS?You can put a UBike “on hold” when you are biking off Grounds (meaning you aren’t ready to relinquish your reservation but you need to lock the bike somewhere secure while you complete an errand), but all UBikes must be returned to Grounds and locked at a UBike hub at the end of your ride. *Please be sure to lock the UBike in a secure location when you place it on hold. Lost of stolen bikes are the financial responsibility of the user.*WHAT SHOULD I DO IF A UBIKE HUB IS FULL?If you arrive at your destination and the UBike hub is full, first check nearby stations for empty racks. Most stations are fairly close together (see full station map here). If you absolutely cannot find a space at a UBike hub, please lock the bike to a standard bicycle rack. UBikes locked in non-hub spaces will be charged a $5 fee.DO I HAVE TO RETURN THE UBIKE TO THE SAME HUB WHERE I PICKED IT UP?No, you do not need to return the UBike to the same hub where you picked it up. You may return your UBike to any of the 18 hubs within the UBike system.CAN I PARK MY PERSONAL BIKE AT A UBIKE HUB?No, you may not park your personal bike at UBike hubs. Non-UBikes parked at UBike hubs will be impounded. If your bike has been impounded, please contact the UVa Department of Parking Transportation at 434-924-7231. Please note, there will be a $25 fee to retrieve your impounded bike. Impounded bikes will be held for a maximum of 120 days.WHY ISN’T THERE A HUB NEAR MY DESTINATION? HOW DO I REQUEST A NEW HUB?In planning the UBike system, a great deal of time was spent considering rebalancing. Rebalancing, also referred to as redistribution, of bike share systems is the largest on-going operating cost of most systems. To mitigate some of these costs, hubs have been strategically placed to support enhanced mobility around Grounds, rather than commuter behaviors. As an example, most hubs were not placed near commuting parking lots or residence halls. If they had been, those bikes would all move into the central core of the University in the morning, requiring a great deal of rebalancing to ensure other users would have access to the bikes. Most hubs are at key destinations around Grounds so that users can more easily move between highly desired destinations, rather than between Grounds and their residence or a commuter parking lot.However, in the future, we hope to expand the UBike system to include more hubs and a broader coverage of Grounds and the surrounding areas. If you have a suggestion or request for placing a new hub, please email ubike@virginia.edu.REPAIRSWHAT HAPPENS IF MY UBIKE BREAKS OR GETS DAMAGED?You have three options for reporting a broken or damaged UBike: Keypad: If you encounter a flat tire or any other mechanical problem, please press the “Repair” button on the keypad and make sure the bike is securely locked at a hub. Web: You can indicate a broken bike online (app.socialbicycles.com) by clicking “Report a problem with this bike” in the Active Booking window. You will see a prompt to identify the mechanical problem, enter any additional details, and then click “Submit report.” Mobile: You can report a repair through your mobile app by clicking “Report a problem with this bike” under your active rental. You can indicate the type of mechanical failure, describe what the problem is, and then click “Submit report.”Don't see your question? Check SoBi's comprehensive [help center](http://help.socialbicycles.com/hc/en-us). Or email us at [ubike@virginia.edu](ubike@virginia.edu).The University of Virginia Department of Parking and Transportation (P T) is pleased to offer bike share to the UVa community.The UBike program is the result of a multi-year team collaboration between P T and the UVa Office of the Architect, partially funded by VDOT Transportation Enhancement grants.  The initial concept for bike share at UVa was developed by students in the McIntire School of Commerce.Blue Ridge Cyclery, a locally owned and operated bike shop, provides expert maintenance of the UBike fleet. Blue Ridge Cyclery also sells a variety of cycling accessories, including helmets, and a wide range of bicycles.Social Bicycles, provides the industry’s best-in-class bike share platform and is proud to be working with local partners to bring bike share to the University of Virginia. Featuring GPS tracking and an integrated lock that works with customized bike racks, the SoBi system is the ideal fit for UVa. Thank you! We will get back to you as soon as we finish riding our amazing bikes!

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