Laivly | Attended Automation & AI for Contact Centers

Time 2022-08-01 22:58:52

Web Name: Laivly | Attended Automation & AI for Contact Centers

WebSite: http://www.laivly.com

ID:267570

Keywords:

Automation,amp,Laivly,Attended

Description:

About UsLaivlyEventsProduct OverviewOrchestration LayerInformGuideAutomateEnforceRespondIndustriesCPGEcommerce & RetailBooking & HospitalityCase StudiesAgent Performance & EfficiencyBrand Quality & AccuracyAgent Training & SatisfactionJoin the TeamContact UsBlogClient Support Request a DemoAbout UsLaivlyEventsProduct OverviewOrchestration LayerInformGuideAutomateEnforceRespondIndustriesCPGEcommerce & RetailBooking & HospitalityCase StudiesAgent Performance & EfficiencyBrand Quality & AccuracyAgent Training & SatisfactionJoin the TeamContact UsBlogClient Support Request a Demo

Enterprise Automation for Contact Centers

Leverage AI Technology to Humanize CXRequest a Demo

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The Contact Center of the Future Is Here

Streamline workflows, guide agents to outcomes, and improve resolution speed, all while maintaining human empathy. Achieve all of this with your existing tech stack — no API necessary.

Our enterprise-level solution isn’t a CRM or a chatbot, and it scales with you, no matter how far you grow. The future is Laivly.

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Best of all, Laivly’s orchestration layer allows you to connect your existing tech stack without APIs!

See how Laivly keeps your information secure

Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request.

Value at Every Level of Your Organization

Laivly delivers tools for success to every team, every department:Customers/Clients

They receive the undivided attention of the agent, along with faster, more accurate answers. The customer experience is personalized, on-brand, and resolved quickly, which means increased CSAT and higher FCR.

Customer Care Agents

They can do the job they were hired to do — more helping people and less wrestling with technology. Agents using Laivly require less classroom training yet feel more confident, which significantly improves retention.

Coaching & Development

The Laivly platform provides proactive digital QA, reinforcing every single workflow in real time. SIDD guides agents to the best actions and prevents mistakes before they happen, so coaching and development can focus on fine-tuning skills rather than correcting errors.

IT & Operations

Adopting the Laivly platform requires virtually no lift from your IT or Operations teams, and you get the support of our team of experts. Our technology is security-compliant and does not change your existing system. It is easy to implement and simply accesses your existing tech stack the same way an agent would.

Finance & Accounting

SIDD maximizes agent performance, reduces ramp times, and enforces full policy adherence and brand protection. This translates to major savings in payroll, concessions, appeasements, and fraudulent expenses.

Other Departments

They receive the undivided attention of the agent, along with faster, more accurate answers. The customer experience is personalized, on-brand, and resolved quickly, which means increased CSAT and higher FCR.

Transforming Customer Care in Today’s Top Industries

Laivly enhances contact centers and customer care programs for brands with an eye on CX innovation. We deliver solutions to leading companies in:

Retail & eCommerce

Finance & Insurance

CPG & Electronics

Media & Entertainment

Tech Support & IT

Travel & Hospitality

Healthcare & Pharmaceuticals

Features to Make Every Agent Your Best Agent

New or underperforming agents have the biggest impact on your KPIs. With Laivly’s guidance and enforcement tools, even brand new agents can perform at the level of your top agents. Plus, speed to green improves, which means faster ramp and more agile workforce management.

Orchestrate

Bridges your entire existing tech stack without APIs

Respond

Suggests accurate, on-brand writtten responses

Enforce

Guides and restricts for consistent policy adherence

Automate

Automates tedious tasks and simplifies workflows

Guide

Shows workflow checklists and suggests next actions

Inform

Gathers data and insights for an instant 360° view

Orchestrate

Bridges your entire existing tech stack without APIs

Respond

Bridges your entire existing tech stack without APIs

Respond

Bridges your entire existing tech stack without APIs This is the tab body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.This is the tab body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.This is the tab body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.

Explore the Laivly Interface

What You Need to KnowIce Breaker for a personal touch
SIDD grabs everything the agent needs at the start of a caseWhat You Can Do NextIntelligent Insights from Other Tools
SIDD guides agents through workflows and offers them automationsPlease CheckProvides Direct Links to Articles
SIDD dynamically surfaces Knowledge Base articles and reminders

Explore the Laivly Interface

Ice breaker for personal touch SIDD grabs everything the agent needs at the start of a case Intelligent Insights from other Tools SIDD guides agents through workflows and offer them automations Direct Link to an external article SIDD dynamically surfaces KB articles and reminders

Browse Our Knowledge Base

July 28, 2022

3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)

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June 24, 2022

Should You Be Concerned About Sentient AI?

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June 3, 2022

Do Customers Really Prefer Self-Service Automation?

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May 4, 2022

What Star Wars Teaches Us About Robot AI

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April 4, 2022

Attended Automation: A Contact Center’s Secret Weapon

Learn MoreView All

See How It All Comes Together

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How Teams Thrive with Laivly

0%Average Quality Assurance (QA) Score0%Improvement in Emails per Hour (EPH)0%Improvement in Average Handle Time (AHT)0%Improvement in Customer Satisfaction Score (CSAT)0%Reduction in Incorrect Appeasements0%Average Quality Assurance (QA) ScoreAfter implementing a test of the SIDD email template suggestion technology, we saw improved efficiency and swiftly rolled it out to the entire email team with continued success. We continued to be pleased with our partnership and love that our Laivly teams excitedly welcomes new challenges such as customizing SIDD to develop an automated order cancelation process. This effort has not only improved efficiency but also driven greater success rates and CSAT.

Ron Brown
Senior Program Manager, Guest Services

View More Stories

Laivly Provides Scalable, Enterprise-Level Digital Transformation.The Contact Center of the Future Is Here.

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Leading Brands Trust Laivly

About UsLaivlyEventsProduct OverviewOrchestration LayerInformGuideAutomateEnforceRespondIndustriesCPGEcommerce & RetailBooking & HospitalityCase StudiesAgent Performance & EfficiencyBrand Quality & AccuracyAgent Training & SatisfactionJoin the TeamContact UsBlogClient SupportAbout UsLaivlyEventsProduct OverviewOrchestration LayerInformGuideAutomateEnforceRespondIndustriesCPGEcommerce & RetailBooking & HospitalityCase StudiesAgent Performance & EfficiencyBrand Quality & AccuracyAgent Training & SatisfactionJoin the TeamContact UsBlogClient Support

TAGS:Automation amp Laivly Attended

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