Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Time 2021-05-27 18:16:15

Web Name: Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

WebSite: http://neilparkhurst.com

ID:179530

Keywords:

Dynamics,Microsoft,MVP,

Description:

We recorded our recent D365UG Birmingham event. In fact we recorded the one before as well! At these events we had some great presentations. The videos form those presentations are available to watch here . Continue reading I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will review knowledge management. Out of the box it is pretty easy to create a two stage SLA with Dynamics 365. This is great as often we have a need for a service level agreement that relates to First Response By and Resolve By . But occasionally a requirement comes up for a third stage to our SLA, typically something like Resolution Planned By . I recently needed to configure exactly this for a customer and thought it might be useful to document the process. I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will begin to discuss the options available to use for case automation. I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will begin to discuss the options available to use for case automation. We have our next Birmingham Dynamics 365 event planned for Wednesday 19th May at 5:30pm. This is a free virtual event so open to everyone. Customer Service Workspace for Microsoft s Dynamics 365 gives us the ability to open sessions and tabs in customer service scenarios. This can be very useful when an agent is juggling resolving multiple cases simultaneously. When they open a case it will be common to open the customer record, in this post I will show how I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will continue to describe the important topic of case management. I recently read about the ability to simplify the user navigation in Microsoft s Dynamics 365 Omnichannel for Customer Service and Customer Service Workspace apps. I m all for something that might reduce my mouse clicks! In this post I will explain how I configured this option and give my initial thoughts. I have been completing a series of posts to help people prepare for the MB 230 certification (Microsoft Dynamics 365 for Customer Service). Here is a collection of links to all of those posts. I hope these might serve as a useful revision aid for the MB 230 exam. I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will begin to describe the important topic of case management. I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will give an overview of some of the basic concepts we can expect to find in customer service scenarios. I am about to commence my revision for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. With COVID rules looking likely to be relaxed soon maybe just maybe we can start to dream of meeting face to face again soon. But until then we have another awesome free virtual event. Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels. In this post I will review how to enable these dashboards and what information your supervisors will then be able to view. Has my site helped you? Please buy me a coffee! Maintaining this site takes many hours of my time. If you enjoy this site and have benefited from it please feel free to click this link to buy me a coffee. Many thanks. 2.00 Search Search Archives Archives Follow Microsoft Dynamics 365 on WordPress.com

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