For you. With you.

Have a question? We can help.

What is Harbin Clinic’s current mask policy?

Our policies around masking are designed to protect the health of our community. Our current mask policy strongly encourages masks for all patients and guests. Masks are required for patients who have recently been exposed to someone with COVID-19 or for those who have symptoms of COVID-19. Signs and symptoms can include fever, chills, cough, shortness of breath, fatigue muscle aches, headache, loss of taste or smell, sore throat, nasal congestion or rhinorrhea, vomiting or diarrhea, and skin rashes.

How does Harbin Clinic care about the Patient Experience?

Caring completely is the guiding principle of Harbin Clinic. We strive to provide outstanding and compassionate care and service every step along the way. Caring completely for our patients requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Harbin Clinic.

Harbin Clinic values the feedback we receive from our patients. We share our positive survey scores and written compliments with our dedicated staff to reassure them in their daily efforts.

We continually review opportunities to improve the patient experience. By monitoring real-time patient feedback, individual departments are able to review their results and prioritize patient experience improvement objectives.

Would you like more information about our efforts to consistently provide exceptional patient experiences? Do you have a question for the patient experience team? If so, please contact us locally at 762.235.1000 or [email protected].

Why do I receive a phone call before my appointment?

All patients receive a reminder phone call within 48 hours of their scheduled appointment. We do this for a few reasons. Your health is important to us. We want to make sure you are staying healthy, and sometimes we can all use a reminder in our busy lives. By placing a reminder call to you before the appointment, we are able to anticipate the number of patients we will have arriving the next day. Should you not be able to keep your appointment time, we are able to offer your originally scheduled time to other patients who are also waiting to be seen.

What insurance does Harbin accept?

Harbin Clinic accepts many insurance plans. To find a complete list of insurance plans accepted by Harbin Clinic, please visit the Insurance Information section on our website.