Cross-Channel Marketing Automation Platform | Dotdigital

Web Name: Cross-Channel Marketing Automation Platform | Dotdigital






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Powerful customer data solution

The platform for data-driven marketers

Putting your customers first is paramount. Dotdigital helps you harness the power of customer data to orchestrate cross-channel messaging that delivers exceptional customer experiences.

About the platform

Actionable data

Trusted by marketers to deliver memorable experiences

Data unification

With all the power of a customer data platform (CDP), Dotdigital unites customer data from every cross-channel touchpoint to create a seamless customer journey.


Create advanced customer segments based on engagement actions, RFM, demographic data, and behavioral insights to create truly personalized experiences.

Campaign orchestration

Turn data and customer insights into intelligent cross-channel campaigns from one central solution to connect with your audience whenever and wherever they are.


Cross-channel marketing

Your cross-channel, data-driven marketing journey starts here

Email marketingSMS marketingLanding pages & formsSocial & search retargetingLive chatPush notifications

Personalize your campaigns

Design emails your audiences want to receive. Our intuitive drag-and-drop functionality makes it simple to personalize and test every message.

Reach your audience

Reach your customers fast with SMS marketing campaign tools that inform rather than interrupt. Segment your audiences and maximize your reach.

Elevate every engagement

Boost acquisition and conversions with pages and forms. Grow your email list and employ Dotdigital’s form builder to get to know your customers better.

Play the hits again

Bring customers back to your website. Use our Google Ads and Facebook extensions to re-engage customers and drive sales with cross-channel display ads.

Respond in real time

Improve the online experience with Dotdigital’s live chat tool. Handle queries fast and support purchases, banking your learnings to help future customers.

Convert on-the-go

Remove barriers to conversion with smart push notifications. Drive customers to the right page and enable in-app actions such as auto-applying discount codes.

Watch a demo

About the platform

Customer stories

Over 4,000 brands trust Dotdigital to automate their customer engagement


Crowdcube grows ROI by 56% with data-driven email

increase in returns from email

days per week saved in time and resource

Read more

Ordnance Survey

Ordnance Survey boosts email revenue by 107% through re-engagement

increase in revenue-per-click

increase in email revenue

fewer emails sent

Read more

Southampton FC

Southampton FC’s impressive creative campaign generates £16,000 in sales

"reminder email" open rate

unique open rate

Read more


Gaining greater footing in international markets with the power of live chat

of marketing list captured via live chat

of contacts converted into paying customers

repeat purchase rate

Read more

Stone & Wood

Byron Bay-based brewing company amplifies online customer engagement

increase in contact database

of annual revenue from email marketing

welcome series open rate

Read more

Kissed Earth

Kissed Earth uses Dotdigital for stronger customer engagement and database management

increase in database growth

customer retention rate for FY22

increased re-purchase rate for Cleanse SKU

Read more

Seamless integrations

Integrate with all your current solutions and your future solutions, too

Premier technology partner status makes Dotdigital the #1 choice.Powerful platform features to increase your online orders.The ideal solution to make your data go further.Connect your store and start growing your business.Grow your business with our powerful CRM connector.

View all partners

Extend your team with ours


Hit the ground running. We help organizations of all sizes migrate data, kickstart campaigns and get back to BAU in no time.


Get up to speed on marketing automation, strategies, and integrations with custom training sessions.

Customer Success

We’re invested in your success. Dotdigital experts are just a click away, With the knowledge to help you smash your marketing goals.

Creative Services

We provide the tools you need to design top-notch consumer touchpoints, along with hands-on support.

Take the next step

See how to leverage your data for customer-first marketing

Instant demoSchedule a one-to-one demo

Happy Customers

We think we're awesome and so do thousands of our customers

I can’t recommend Dotdigital enough.

As a very lean team, the automated marketing programs are almost like having another employee. Once built, I can just leave them to fly, with the occasional refresh and tighten up of functionality. Their tech support is instantaneous and second to none, and our account manager, Dil goes above and beyond continuously.

DD Frames Online LTD
Head of Marketing

Dotdigital has really helped across the full funnel.

From acquisition to conversion this is a complete solution that we can trust to accelerate our business. The strong automation capabilities allow us to move faster and efficiently while closing the gap between marketing & transactional emails.

Helen of Troy
Digital Marketing Manager

Once you experience the friendly support you won't want to switch

We’ve compared Dotdigital with the competition in Europe and around the world and came to realize they meet our needs in terms of price, flexibility, and scope of services we need. On top of this, once you experience their friendly support you won’t want to switch your Marketing Automation provider.

Marketing Automation Specialist

The tool addresses all of our requirements

We were able to be up and running in a very short time frame. The out-of-the-box connectors with our CRM system have really been a game-changer and have allowed us to deploy local customer journeys that are driving brand awareness, and customer loyalty and engagement.

Regional Chief Information Officer

There must be something in the water at Dotdigital.

Absolutely everyone we come into contact with is friendly, capable, and extremely helpful. We are served 24/7 at our beck and call. In addition, the platform is very powerful and user-friendly.  We can unreservedly recommend Dotdigital…

Ecommerce Manager

What’s next?

Let’s transform your data and insights into exceptional customer experiences


Reach out

Dotdigital sets you up to succeed today and scale tomorrow. Talk to our team for demos and details, and start envisioning where you’ll go — and how you’ll grow.



Our cross-channel marketing platform is easy to implement — a modern solution that centralizes data in one place. We’re here to help every step of the way.


Start growing

You’re focused on the future, and so are we. That’s why we continue to develop new features to evolve and scale your customer experiences and help you stay ahead of the competition.

Request a personalized demo

24/7 support

We’ve always got your back

Get support

The latest free resources for customer-centric marketing

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Dotdigital is a trading name of dotdigital EMEA Limited (company number: 03762341) whose registered office is at No. 1 London Bridge, London, SE1 9BG.

TAGS:Marketing Channel Cross Dotdigital

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