System integrator CRM in Ukraine - CRMIUMTime 2022-07-21 06:42:27
We are CRM-fans! IUMLeave a request to find a CRM solution for the rapid growth of your brand
SOMETIMES BUSINESS IS NOT AT ALL SWEETThere are many solutions in the CRM marketIt is unclear which platform to choose in order not to overpay, but at the same time get all the necessary functionsWe already had bad incidents with the contractorsEvery 2nd entrepreneur has a bitter experience with the implementation: they did not deliver on time, they did not finish, they disappearedIt seems that the employees will raise a riotNot all team members understand the value of a CRM system for business. It seems that they will protect their notebooks to the lastAnd still, without CRM, it's complete chaosDespite the fact that it is scary to start CRM implementation, you realize that scaling is simply impossible without competent automation
in matters related to CRM
CRM is not just a program, a project, a one-time actionIn order to bring results for the same "software", you need to do a lot of work, which is convenient for many integrators to keep silent. We are convinced that CRM is a business function, not a project or software. In order to start bringing real benefits for CRM, the company must determine the owner of the system, implement a culture of work in CRM, processes for collecting wishes for the system and its constant modernization and development...
We believe in CRM asWe become long-term partners for our clients, we constantly develop and improve the business processes of companies with the help of IT solutionsHow do they usually work with CRM?How does CRMiUM work?They come with a familiar solution and say: "We need to implement only this CRM". They promise that it will solve all the tasks setWe analyze the request, the specifics and the real tasks of the business. We select the optimal
a business function
CRM / EPR / HRM system among the most popular platformsThey implement "according to a template", ignoring the features of the client's processes. As a result, the customer gets a lot of unnecessary functions and important points are simply missedWe conduct a preliminary audit of business processes, we set priorities based on the real needs of the businessThey allocate the nearest free team to the project, without thinking about whether this team has valuable experience for the clientBased on the tasks and points of growth, we select a team of experts with experience and the necessary expertise in your fieldThey write and demand to coordinate complex technical tasks in a language that is completely incomprehensible to the business customerWe are developing the implementation concept —
a document that describes the requirements for a CRM system in a clear languageThey take a long time to configure the system, and when they finally show the result, it often does not meet expectationsDuring the setup process, we conduct intermediate demo shows of the system weekly. This allows you to quickly get feedback and avoid "expectations vs reality" memesThey rarely conduct high-quality training of company employees on working with CRMWe place special emphasis on user training. We record detailed video instructionsEven less often they are ready to accompany the launch and work with the resistance of the staff. They focus on technical system setupWe implement the solution comprehensively until all business processes are established, and employees fully work in CRMSystem maintenance is usually the last priority. The team switches to new projects, and the development of the system becomes the task of the customerWe continue to develop the system. We are engaging our support department, which has one of the main KPIs - the reaction speed
Leave a request to get advice and find outhow CRMiUM will help to establish
business processes in your company
Our solutions for businessPlatform selectionWe help to select a CRM / ERP / HRM platform for those who are not versed in the IT solutions market and are afraid of making a mistakeWhat is included:We conduct interviews, clarify areas of concern and tasksWe clarify the features of your business processesWe analyze the collected informationWe provide reasonable recommendations for the use of one or more CRM/ ERP / HRM platformsWe demonstrate the live operation of the systems that you are interested inAuditWe find growth points for improving the business processes of those who already use CRMWhat is included:We conduct an audit of your business processesWe analyze the quality of your CRM settingsWe recommend improvements to your CRM that will increase efficiencyWe give recommendations on business processes, the platform, and solving current problemsWe go beyond the CRM system, we give recommendations on the automation of your business in generalPreparing processes for automationFor companies that have a "mess" in their processes and there is a risk of getting automated chaosWhat is included:We analyze the current processesWe identify non-optimal processes: duplication, "bottlenecks", slow stages, unnecessary documents and reportsWe make recommendations for process optimizationWe describe the processes for subsequent automationWe generate a set of KPIs for monitoring each processWe model reports and dashboards for process analysisTurnkey implementationFor those who want to delegate the implementation to professionals and get a working CRM systemWhat is included:We divide the system setup into sprints (1-2 weeks)We set up CRM and integration with other systemsEach sprint we demonstrate an intermediate result, make adjustments based on feedbackWe conduct user training and record video instructions for working with CRMWe load the primary data for working in the systemWe support the launch - we work with the objections of employees, make adjustments, adviseSupport and developmentFor companies that want to constantly improve their processesWhat is included:We assign a professional team of integrators to your CRMWe respond quickly to any request, as well as make suggestions for improving your CRM system ourselvesWe constantly refine and optimize CRM so that your business gets the maximum benefit from the systemWe monitor the new products of your CRM platform and implement them if necessaryWe conduct additional training and update the instructionsWe periodically conduct a full audit of the system, remove old unclaimed processes and recommend the introduction of new functionsOutsourcing CRM AdministratorAssistance to those companies that want perfect order and reliable analytics in CRMWhat is included:We select a CRM administrator for your companyWe train the administrator in all the subtleties of setting up your CRM systemAdministrator:
- monitors the quality of the CRM system management by employees
- prepares reports from CRM, builds dashboards, extracts any information from CRM on request
- adds and disables users, distributes access rights
- advises employees on working in CRM, trains new ones
- does many other benefits for the CRM systemThe administrator has access to all the training programs of CRMiUM and to the consultations of highly qualified experts, due to this, he or she is constantly developing and has up-to-date knowledge
If you want to grow many times faster than your competitors and are ready for fruitful workLeave a request — we will discuss all the details and benefits at the meeting
WE ARE IMPLEMENTING
WHO ARE CRMiUMPerhaps the only CRM experts who want to establish
your company's business processes more than you do.Let it sound trite, but our main value is the team!Most of the employees of CRMiUM are trained from scratch inside the company, and the entire top management is grown up from ordinary employees6+years in the market of CRM implementation and consulting300+successfully launched projects40+experts in the team
OUR MAIN VALUEName
A TEAM OF EXPERTS
Chief Executive Officer Quote
Automation is what distinguishes market leaders from outsiders!Name
Chief Operating Officer, Head of Zoho PracticeQuote
We perform complex tasks immediately, impossible ones require a little more time!Name
Chief Commercial Officer Quote
A bad "sales rep" sells, a good one solves issues!Name
Chief Financial OfficerQuote
Precision is the politeness of kings!Name
Project Portfolio ManagerQuote
Talent wins games, and the team wins championships!Name
Head of Odoo PracticeQuote
I don't like to limit myself in anything, so I'm implementing Odoo!Name
Head of Creatio PracticeQuote
Creatio is about technological effectiveness and the beauty of solution!Name
Head of HR Automation PracticeQuote
Anyone who has automated HR processes truly values their employees!Имя
There are no unsolvable tasks, there is little time for research!
And 30+ more CRM experts ...
CRMiUM is not just a technical contractorWe work with the business for a long time and become partners. We help you choose the optimal system, select an experienced team, work comprehensively on the goals of your business and take responsibility for the result.
Leave a request to get a consultationand the "TOP 10 mistakes at the stage of CRM implementation" checklist
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